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[solved] I Cant Start Microsoft Office Word

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i cant start microsoft office word since im using bit AV


http://i50.tinypic.com/16gyhk1.jpg


pls help

Comments

  • bump up


    come on isnt bitdefender support team the best!?

  • Alex Stanciu
    Options

    Hello RuleRRR,


    In order to overcome this sittuation try to add Microsoft Office Word as an exclusion from Active Virus Control. In order to do this, we recommend you to follow the steps bellow :


    1. Open BitDefender in Expert Mode, click on the Antivirus module and under the Shield tab click on the Advanced Settings button .


    2. The BitDefender Active Virus Control Settings window should be displayed. Click on the add button, represented by the plus (+) sign and browse to the location were Microsoft Office is installed: C:\Program Files\Microsoft Office\Office12 (Office 2007) .


    3. Here, select the executable file of this program: WINWORD.EXE (.exe) and choose Open.


    Test to see if the same issue occurs after that.


    If you have the same issues, try to disable Active Virus Control and let us know what happens.


    Thank you.

  • hackshield
    edited December 2009
    Options

    this working <img class=" />:P:D


    I told u guys Bitdefender support team the best ;) thnx to Alex Stanciu and Bitdefender support team


    thnx again to Alex Stanciu and Bitdefender support team

  • Alex Stanciu
    Options

    Hello RuleRRR,


    We glad to hear that this sittuation have been solved . Do not hesitate to contact us back if you have any other questions or you need further assistance .


    Thank you.

This discussion has been closed.