Bd Switch Agent

Thank you for tackling what doesn't seem to be a vital problem. I hope I followed your instructions all right, and that you'll be satisfied with the attached file .....

Waiting to hear from you, thanks again.

Hello ramelvertsuper,

In order to further investigate this sittuation please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .

We are looking forward to your reply.

Thank you.

Hi, Alex,

I'm quite surprised at reading your last message since my answer together with the support tool report attached was sent Jan 6, 2010 03:35 PM....

Anyway, as I already said, this is just a minor problem. why don't you call it quits ? Thanks for your efforts anyway.

Hello ramelvertsuper,

Please reply to the email that we have sent you and then reply to our email with the support tool report attached. At the moment we have not received any reply from your side .

Thank you.