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Firewall Blocks Everything, Even In Game Mode
I installed the trial verison, but I can't enable the Firewall, whenever I do, no matter what level of security I select, it blocks the internet entirely.
I connect to the internet through a router (it's a cable connection). I have 1 other PC on my network, it does NOT have BD2010 installed and works fine.
My PC will work fine once I disable the Firewall inside BT, but with it enabled on ANY type of setting (even game mode) I can't connect to internet.
Is this a known issue?
Comments
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I installed the trial verison, but I can't enable the Firewall, whenever I do, no matter what level of security I select, it blocks the internet entirely.
I connect to the internet through a router (it's a cable connection). I have 1 other PC on my network, it does NOT have BD2010 installed and works fine.
My PC will work fine once I disable the Firewall inside BT, but with it enabled on ANY type of setting (even game mode) I can't connect to internet.
Is this a known issue?
Anyone have any ideas? I also noticed that when I set the firewall to 'Report' level and turn it on, it never asks me when an app tries to access the internet. Just blocks the connection.0 -
Hello Brad F,
Please open BitDefender in Expert Mode, click on the Firewall module then on the Network tab, under the "Network Configuration" - Adapter, select your network adapter and change the Trust Level to "Trusted Local", Stealth to No and Generic to Yes .
If you have the same issues after that please follow the steps bellow :
1. Open My Computer.
2. Browse to
C:\Program Files\BitDefender\BitDefender 2010
- considering that BitDefender was installed on the default C partition
3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )
4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .
5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .
We are looking forward to your reply.
Thank you.0 -
I have exactly the same problem as BradF.I am using BitDefender Internet Security 2010 and I am connecting to the intenet wired router.I have sen't you a link with rar file which created support tool.Please help me
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Hello mikivr,
Please let us know if your issue occurs again after following the steps presented by my colleague:
"Please open BitDefender in Expert Mode, click on the Firewall module then on the Network tab, under the "Network Configuration" - Adapter, select your network adapter and change the Trust Level to "Trusted Local", Stealth to No and Generic to Yes ."
Thank you.0 -
Hello mikivr,
Please let us know if your issue occurs again after following the steps presented by my colleague:
"Please open BitDefender in Expert Mode, click on the Firewall module then on the Network tab, under the "Network Configuration" - Adapter, select your network adapter and change the Trust Level to "Trusted Local", Stealth to No and Generic to Yes ."
Thank you.
I tried this sollution as you suggested but the problem persists.After I enable firewall internet connection disappears instantly...0 -
Hello mikivr,
We sent you a solution with the steps you need to take in order to solve this.
Please reply back to the e-mail you received from us.
Thank you.0
