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Bd Switch Agent

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boubou67
boubou67
in Bitdefender 2010 products

Hi,


At the end of each session (W XP Pro SP2) a window shows that "BD Switch Agent" must be terminated. Could this be a Trojan ? Yesterday, I had Bit Defender Internet Security running a deep inspection and no malevolent item was found.


Has anyone got an idea ?


Thanks :unsure:

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭
    Options

    Hello ramelvertsuper,


    In order to further investigate this sittuation please follow the steps bellow :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .


    We are looking forward to your reply.


    Thank you.

  • boubou67
    boubou67
    Options

    Thank you for tackling what doesn't seem to be a vital problem. I hope I followed your instructions all right, and that you'll be satisfied with the attached file .....


    Waiting to hear from you, thanks again. :)


    Hello ramelvertsuper,


    In order to further investigate this sittuation please follow the steps bellow :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .


    We are looking forward to your reply.


    Thank you.

  • Alex Stanciu
    Alex Stanciu ✭✭
    Options

    Hello ramelvertsuper,


    Please reply to the email that we have sent you and then reply to our email with the support tool report attached. At the moment we have not received any reply from your side .


    Thank you.

  • boubou67
    boubou67
    Options

    Hi, Alex,


    I'm quite surprised at reading your last message since my answer together with the support tool report attached was sent Jan 6, 2010 03:35 PM....


    Anyway, as I already said, this is just a minor problem. why don't you call it quits ? Thanks for your efforts anyway.


    Hello ramelvertsuper,


    Please reply to the email that we have sent you and then reply to our email with the support tool report attached. At the moment we have not received any reply from your side .


    Thank you.

  • coolcool1227
    coolcool1227 ✭✭✭
    Options

    Hi


    I am also facing this problem and reported the issue on this forum (see the below link), but get no response since long. The issue persists in Bitdefender 2011 Beta also. Whenever I uninstall Bitdefender, the subject issue doesn't occur and I restarted my Laptop several times for its occurrence, but the Windows shutdown normally.


    http://forum.bitdefender.com/index.php?sho...hl=switch+agent


    At present I am facing the same subject issue and waiting for any response to resolve this issue.

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