Bd2010 Internet Security - Bitdefender Agent Critical Error At Startup

I recently installed BD2010 IS on to my PC with Vista Business SP2 PC

After installing the software you are instructed to reboot your pc

On restart a BD message window appears (5 times)

Bit Defender Agent has encountered a critical error

You are then asked to complete your email address and a summary of the situatiuon and submit the report.

The result is that there is no BD icon in the system tray.

also my BD has the following problems

If you open BD from the Start menu and then try to click settings to select mode of use the setting button does nothing.

The Firewall has only recognised a few of my programs and it does not let the other have access to the internet or FTP

The SPAM filter does not appear in window mail so cannot be used.

is anything else not working that I should know about?

1. I contacted BD via the telephone

Thier 1st repsonse was run the repair tool

did this and it still did not work

2. contacted BD again by phone

I had to then uninstall the product using their uninstall tool and reinstall

did this and it still failed

3. contacted them again by phone

they said that BD and UAC in Vista were not compatible so they told me to disable UAC

did this and BD still failed

BD Support then said they would escalate my problem to the next level

How can a company release a product that does not work?

I had BD 2009 and for 9 months it made my PC crash at least once a day.

I know this because I uninstalled BD2009 and have not had the PC crash once.

I read the reviews and for some reason thought I would give BD2010 a go

The only good thing is that it doesn't crash my PC everyday but as for a working product, I am left speechless.

Anyone out there offer a solution other than binning the product, asking for my money back and installing another package?

Thanks