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Keep Getting Bsod From Bitdefender Internet Security 2010

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james_uk
james_uk ✭✭
in Bitdefender 2010 products

Hi, well first of all im really dissapointed because i looked around for a while for the best replacement for avast pro which i was running, this was coming to an end and instead of renewing i decided on bitdefender as i usualy use the online scanner if i get problems which avast couldn't fix.


i uninstalled avast restarted my pc and that went fine, i installed bitdefender and it told me to restart my pc, just before it was about to start i got a bsod, i know for a fact i havnt got a virus on my pc as i run tests before i uninstalled avast with a few programs inscluding bit defenders online scanner.


i cant uninstall bd in safe mode as it says i cant, i downloaded the full update which was nearly 70mb but that says it cant run in safe mode, what can i do?


i am running windows 7 32bit


could anyone please help?


thank you


james

Comments

  • breadbaker
    breadbaker
    Options

    Boot into safe mode and go to services (Start > Control Panel > Administrative Tools > Services) and deactivate all four BitDefender services.


    You might also want to run msconfig (Start > Run > Type MSCONFIG [Enter] > Startup) and deactivate all three startup items from BitDefender (bdagent, ieshow, ...).


    Reboot. If your problem did come from BitDefender you should be fine now.


    You can now uninstall and/or check for further assistance with bd-support.


    I am sorry, but I don't recall the exact names of the four services and the three startup items but you will be able to identify them easily as they all carry BitDefender in their name/path.

  • Unknown
    Unknown
    edited January 2010
    Options

    Hello James_lpoollpool,


    In order to further investigate this situation please browse to the next location: C:\WINDOWS\Minidump, please archive the files that you will find there, upload the resulting archive on : http://www.sendspace.com/ then post here the download link.


    We are looking forward to your reply.


    Thank you.

  • cespence@hotmail.com
    cespence@hotmail.com
    Options

    I just purchased bit defender internet security 2010 for my laptop.


    Acer Aspire 64


    1.66 Ghz


    2.5+ RAM


    DL and install seem to go ok, but when I restart the computer to let the registry changes take effect, I get blue screen and a crash dump:( I have restored my computer 4 times. any ideas about why this program is crashing my comp?


    Delicroix

  • Alex Stanciu
    Alex Stanciu ✭✭
    Options

    Hello delicroix,


    Please follow the steps described in our previous post, then reply with the download link with the files we need for analysis .


    Thank you.

  • cespence@hotmail.com
    cespence@hotmail.com
    Options

    as you requested:


    http://www.sendspace.com/file/kqark3


    looking forward to your correspondence


    delicroix

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