Computer Locks Up

joe_wht
joe_wht
in Bitdefender 2010 products

last night I just paid & installed BD on my Desktop & HP Pavillion zd7000 Laptop.


both computers have identical programs.. no other virus scanners...


my Desktop works PERFECT..


However BD always locks up my Laptop..


.


Note: My laptop NEVER Locks up.. I've run many scanners on this


before.. with NO ISSUES.. NEVER LOCKS UP !!!


..


I did get a manual ( right click on C:\ ) which scanned PERFECTLY !!


..


The Quick ssys scan & auto logon scan worked


but Every "normal " Deep sys scan, system scan, & doc scan LOCKS UP..


.. this locks up the keyboard, mouse, activity light, Everything.. you have to Power Down


to get out of the lockup.


.


I also tried safe mode.. no help..


I cut off all screen savers, advance power options.. no help.


.


I noted which file it locked up on.. manual scanned it.. the file was ok..


it mostly stops on different files


however twice it stopped on CNXT.SYS...


..


Please Help.. this BitDefender is NO GOOD to me like this..


..


there's NEVER any log created once it locks up..


is there a way to create an ongoing Log to see what's happening ?


should I go ahead and request a Refund ?

Comments

  • Aurelian Neagu
    Aurelian Neagu

    Hello joe_wht,


    Regarding your issue, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation.


    The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from the Subject of the e-mail so that I may analyze the reports and send you a solution as soon as possible.


    Thank you.

  • joe_wht
    joe_wht

    Re: [Ticket ID:201001311000471]

  • joe_wht
    joe_wht

    I followed your email instructions... Downloaded Uninstall & Ran, Reboot, Install Kit downloaded & ran, Reboot, update, Reboot..


    Computer still Freezes up..

  • Lionet
    Lionet ✭
    I followed your email instructions... Downloaded Uninstall & Ran, Reboot, Install Kit downloaded & ran, Reboot, update, Reboot..


    Computer still Freezes up..


    Do you have another firewall antivirus program on your laptop?


    Usually, brand computers are sold with pre-installed software that do not get very well with programs we wish to install... Maybe there is a Norton something that is not fully deinstalled?


    Just an idea...


    Good luck... :huh:


    L.

  • joe_wht
    joe_wht

    Nope.. no other firewalls or antivirus..


    actually.. it has a fresh Windows 7 / Formatted Clean install.. that worked GREAT with AVG..


    ..


    ( maybe I should go back to avg )


    ... I just followed instructions for :


    A. disable BitDefender Antivirus Virus Control module


    B. Firewall module


    C. Security Center Settings


    ........... All Failed.. Still locked up each time..


    and the Firewall settings makes my Network Homegroup not work..

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