Vsserv.exe Taking Up 100% Of Cpu

Nope. Still have the same problem, vsserv.exe is hogging the CPU as before.

I'm sending a log file to Tech Support, so will wait to see what happens next.

Will check back in when I have some more news.

Alex.

Got a note from Carmen suggesting I rename httproxy.dll, and I responded by email. I thought I had better post it as well, in case other people are having this experience. I had seen the httproxy.dll solution before, but my understanding is that you have to switch off Automatic Update - otherwise it just gets set back. And, if I switch off Automatic Update, the problem doesn't occur anything like as often (I can't say it never happens, but quite long periods of time go by without any trouble!). So for the last few days I just switch off Automatic Update, and using the machine is a lot less painful :-) The only thing is once when I did this, it crashed BD - it did send an error report though...

Also, when the problem does happen, it seems to start with vsserv, and then switches to livesrv - can someone tell us what is the relationship between these two?

Thanks in advance.

Aurelian: PM sent.

Paul,

Is livesrv Windows Live? I just installed it I think, and livesrv in TaskManager. I'm going to uninstalll it now.

Sorry, I don't understand the question... Are you saying that there is another livesrv module apart from BD's? I just meant that every time vsserv goes into its CPU-hogging phase, I see livesrv doing much the same thing right afterwards...

I have received an emailed response from BD customer service; I won't post it here (yet) in case their suggested course of action doesn't work.

But I can say this:

After analysing my vsserv.exe log file, BD have suggested disabling certain features of the application. I don't know yet whether this is merely to isolate the problem, or whether this is being proposed as a permanent fix, but I will be sure to keep this thread updated as I learn more.

Needless to say: disabling key features of any bought-in software package to make it "work" is not an acceptable solution, but like I said, I don't know that this is the case as yet.

It's too early to say whether the "fix" has worked, so I'll be back soon to report.

Alex.

Thanks, Alex, please keep us informed.

I, too, have been paralyzed by Bitdefender since going from 2008 to 2009...then 2010 about 5 months ago. I thought when I purchased 2010 this would be resolved. Needless to say I've been following this thread for a while hoping a solution would come up.

Seems every hour or less, Vsserv.exe takes over, and my machine is virtually unusable for 10 minutes sometimes more.

I'm sure there are a lot more people having this problem, but like me haven't registered (until now) in this forum to let support know.

Hopefully, this solution works. As a programmer/analyst, I'm sure it wouldn't have taken me this long to find the problem.

Update 2:

My laptop locked up again this morning, while the BD update service was updating/installing: livesrv.exe hit 70% CPU usage during this update operation; vsserv.exe appeared to be using low CPU, although since making the configuration changes suggested by BD, I have seen it reach 40% CPU usage.

I had a follow-up email from BD Customer Service asking for more information regarding Privacy Control settings, and the operations that I was performing when the laptop locked up before. This indicates to me that they are still (at best) narrowing their focus, and still haven't isolated the problem.

Will check in later.

Alex.

Same problem here... CPU at 100% when I run vsserv.exe... Let's see if I will get any support... Just sent the support team my vsserv.log file.

IS THERE ANY FIX??? Does anyone here care???

Did you already follow the instructions on page 3 of this thread? If not, then it's a bit early for excessive use of punctuation marks IMHO.

I would add that from my gleaning of this forum, for a successful inhstall of bitdefender you must re-install windows, then as the software is still a bit flaky, you must re-boot between sessions, then bitdefender will be able to operate correctly (and your pc still usable).

But hang on, this is supposed to be professional AV software that is supposed to allow you to avoid having to do just that, if AV software forces you to do the sort of things that viruses force you to do, then its not much better than the threat it supposed to fix!!, is it??

Just for the stats, I've also the problems

I just installed BitDefender 2010 and I noticed the computer is running terribly slow. I am running Windows XP with the service pack #3. I looked at my processes and vsserv.exe is taking up all of my memory usage.

Can you please help?

Diane

yes, contact tech support, and have them cancel your 2010 license, and issue you a license for 2009. Bitdefender 2009 works fine ( you can download 2009 ).

I just installed BitDefender 2010 and I noticed the computer is running terribly slow. I am running Windows XP with the service pack #3. I looked at my processes and vsserv.exe is taking up all of my memory usage.

Can you please help?

Diane

Update #4.

Last time BD "Support" replied to this thread was Feb 8th, almost a month ago.

Last email from them was Feb 17th, which I replied to on Feb 19th.

I, like other users, am totally hacked off with this now and will be requesting a full refund immediately. They've had long enough to sort this out, and maintaining radio silence is not helping at all. They obviously have no idea what the problem is.

Full email thread between myself and BD attached below. Come on BD, give me my money back. " /> " />

Dear Aurelian,

It appears that your suggested "fix" hasn't resolved the issue at all: my laptop just locked up for a couple minutes, with vsserv.exe using up to 100% CPU.

In answer to your questions below:

* The Privacy Control settings would have been configured to their default settings, as I haven't changed anything;

* I can't remember what I was doing when the laptop locked up when the fault originally appeared;

* On this occasion, I was switching between MS Word and a web browser window (Facebook in Mozilla Firefox) when the laptop froze.

Link to latest vsserv.exe log file on SendSpace:

http://www.sendspace.com/file/e2zoyb

How is BitDefender intending to resolve the problem? How soon can customers like myself expect a permanent solution that doesn't involve disabling BD features?

Regards,

Alex Degnen.

--- On Wed, 17/2/10, BitDefender Customer Care <support@bitdefender.com> wrote:

From: BitDefender Customer Care <support@bitdefender.com>

Subject: Re: [Ticket ID:201002151003386] Forum Report

To: "Alex Degnen"

Date: Wednesday, 17 February, 2010, 9:47

Dear Alex Degnen,

Thank you for your interest in our security solution, BitDefender.

We are glad that the issue is solved for the moment.

However, we would like to have a few more details about this issue from you.

Could you please let us know which of the following 4 features in Privacy

Control were enabled (Identity Control, Registry Control, Cookie Control or

****** Control) when the issue appeared?

For example, in case the the Registry Control and the Cookie Control were

enabled, could you let us know if the issue appeared when you were opening a

web browser or what action you actually performed?

Best regards,

Aurelian Neagu

BitDefender Technical Support Engineer

-------------------------------------

http://www.bitdefender.com/help

https://myaccount.bitdefender.com

-------------------------------------

Use Quick Scan: http://quickscan.bitdefender.com

---------------------- Original Message ---------------------

Alex Degnen wrote

> Dear Aurelian,

>

> Thanks for your response.

>

> I have followed your instructions, but was surprised to find that 2 of the 3

> BD features were already disabled (see also attached Word document with BD

> explanatory screenshots):

>

> 'Scan web (HTTP) traffic' already disabled;'Parental Control' already

> disabled;I have disabled 'Privacy Control' as you suggest.

> I hope that BitDefender isn't offering the disablement of key features as a

> permanent fix; I recently bought this package as a complete solution, so if

> this is the case, I will be asking for at least a partial if not complete

> refund.

>

> With regard to the vsserv.exe problem: so far, the problem hasn't recurred. I

> have had my laptop running for almost four hours this evening after making the

> config change you suggested yesterday.

> vsserv.exe seems to be using very little CPU the whole time, as far as can be

> ascertained by regular checks of Task Manager.

>

> Please advise as to

> the next steps.

>

> Regards,

> Alex Degnen.

>

> --- On Mon, 15/2/10, BitDefender Customer Care <support@bitdefender.com>

> wrote:

>

> From: BitDefender Customer Care <support@bitdefender.com>

> Subject: Re: [Ticket ID:201002151003386] Forum Report

> To:

> Date: Monday, 15 February, 2010, 11:31

>

>

> Dear Alexibrow,

>

> Regarding your issues, we analyzed the vsserv log and we recommend you trying

> the next steps:

>

> 1. Open BitDefender - > Settings and choose Expert Mode. Now go on the left to

> the Antivirus Module - > Shield tab - > Custom Level. Now in the new window

> please make sure to uncheck 'Scan web (HTTP) traffic'.

>

> 2. After this please go on the left to the Parental Control and disable it.

>

> 3. The last step is to go to the

> Privacy Control on the left and also disable

> it.

>

> Please reply to the e-mail and let me know what happened.

>

> Best regards,

>

> Aurelian Neagu

> BitDefender Technical Support Engineer

> -------------------------------------

> http://www.bitdefender.com/help

> https://myaccount.bitdefender.com

> -------------------------------------

> Use Quick Scan: http://quickscan.bitdefender.com

>

>

> ---------------------- Original Message ---------------------

>

> Alex Degnen wrote

>

> > I've uploaded the file as directed. Link is:

> >

> > http://www.sendspace.com/file/sssxdt

> >

> > So far, I have uninstalled the only other antivirus software, cleaned the

> > registry a short time ago, and switched off Rapport.

> >

> > Up to 100% CPU is still being taken up by this process.

> >

> > Please let me know what I need to do next.

> >

> > Cheers,

> > Alex.

I just realised, no vsserv.exe issues this evening.

Then I remembered I had disabled Automatic Update, Antispam, Antiphishing and File Encryption.

I wonder if this problem is in fact the same one that's known to cause internet browser lag, when Antiphishing is enabled?

Hi ,

this is my machine config. - p4(2.8ghz) , 2gb ram , 290 gb hdd , Intel D845GVSR motherboard...... OK i know it is pretty outdated..anyway

i installed bitdefender internet security 2010 few time back......now i m facing a problem...........every now and then my machine comes to a stand still...............with its cpu running at 100%.I checked the task manager to find that a process called vsserv.exe was the cause. This happens even when i do simple operations like surfing using firefox , or when i m reading a pdf .

This has become a major headache recently........

PLEASE HELP ME OUT.

I believe BitDefender has a default update interval of only 1 hour. After updating vsserv.exe chews up the CPU time for about 15 mins or so. I think it is doing a Quick System Scan. I changed this interval to 24 hours and also set BitDefender to prompt me before downloading the updates (the prompting is the important bit). You can also disable the Automatic Updates. Just REMEMBER to regularly manually update.

yes, contact tech support, and have them cancel your 2010 license, and issue you a license for 2009. Bitdefender 2009 works fine ( you can download 2009 ).

Cancelling your BD 2010 license & changing it to an BD 2009 license won't solve your

vvserv.exe problems!

I used BD 2009 for over 6 months & had to reinstall BD many times due to poor performance & CPU hogging of vvserv.exe.

I got so tired of BD 2009 that I asked for a 2010 license hoping that it would run more stable & solve the vvserv problem.

Apparently the vvserv problem still exists in BD 2010 but BD 2010 seems to run a lot smoother,

so goodbye and good riddance to BD 2009!

VSSERV.EXE is making my company systems slow!! its taking up between 70 to 100% of my CPU both mostly 90% and above, imagine how slow the system will be, even to open performance monitor or anything at all will take minuites or hours............. Please is there a solution to this or do we have to change to another antivirus??? I don't think the renaming of vsserv.exe is helping matters at all... " /> not happy at all...

i believe their could be a solution

thanks

i am now totally hacked off with bitdefender 2010. I dont have any other anti spyware/malware etc on pc. I am running windows xp and never had a prblem with bitdefender 2009. So upgraded to a 2010 in january for a two year period, i am cringing now as i write this. It has never worked sucessfully, every hour at least once in the hour sometimes more i get the dreaded grey ball and everything grinds to a halt for 10 minutes which is so annoying. I anyone ever going to fix this or should i look elsewhere.

jan

I too was plagued by 2010. I uninstalled it (after trying all that was suggested and working with support for a while) and tried 2009. The same issues occurred. I uninstalled 2009 and tried 2008. That has made a significant improvement. I will not use 2010 until it is either fixed or my time expires. If it isn't fixed by then, I will move to another AV product.

Joe

CPU went to 90% for vsserv.exe for a few minutes, then dropped back to say 20% for a while, then eventually went back to 0 - 1 %.

I was wondering if anyone can help me. I recently installed BitDefender Total Security on a Windows XP with SP3 system. The CPU usage shows vsservy.exe as the primary cluprit andstays around 90-99%. I will have to remove BD if this is the case, it has slowed my system down and is basically useless.

Thanks for any help you can give me!

I'd like just a bit of clarification:

You suggest to turn off Automatic Updates and rename a file - Is that Automatic Updates of BitDefender or of Windows?

I assume BitDefender, but your instructions are not clear.

Thanks

My 2 cents...

I have a Lenovo N100, 2GB, 100GB, recently upgraded to Windows 7 and I've installed BitDefender 2010 TS.

About 3 days ago, I decided to tweak the BD settings a bit and, among other things:

- Increased the Antivirus Protection Shield from 'Default' to 'Aggressive' (that then included scanning http traffic)

- Added Parental Controls - Web / Applications / Key words / Messaging

- upped the Privacy Control Protection Shield from 'Default' to 'Aggressive' (that then included Registry, Cookie and ******)

The Antispam control was left alone at "Moderate to Aggressive", which is the default level.

No sooner had I done that, I started receiving 100% CPU usage (which prompted me to look up the net for similar issues and I chanced by this thread). I'm not a qualified techie, but I can tell you my PC looked extremely busy doing nothing... my programs had problems opening, the Browser was slow, even deleting files took ages.

Going by the advice on this thread, I uninstalled BD2010 TS completely, ran the Max Registry Cleaner to clean up any trace of BDTS. Then scoured the registry manually for any BDTS or BitDefender reference, and deleted what I found.

Satisfied it was completely uninstalled (ahem), I reinstalled BDTS 2010 and the system is back to "normal", i.e., the way it was before I tweaked it. However, I can no longer use any of the features build into the software, for fear this will pump up the CPU once again. So there... Not sure if this is useful, but just thought it might help someone out there with similar issues.

BDTS Tech Team: Since I use only half the features you built, can I have a 50% refund please?

Just adding to my previous post, I have found that if you use the suggestion with ctrl + alt + del and kill vsserv process, after an hour, what you can do is go to program files>bitdefender and click onto vsserv- it seems to start up without a hitch.

When I renamed the file it did not completely fix the problem. It is using about 10-15% cpu now solid. I agree that the 2008 version of BD was much better which is why I bought this. Didnt think it would cause so much trouble. If I use the BDremoval tool and reinstall it, you think that will possibly fix my problem? even temporarily?

Hi there Oracle:

I am trying your suggestion, but I find I am not allowed to kill the vvserv process. I am logged in with administration privileges on my Win xp SP3 system.

Regards

neohkl

Just adding to my previous post, I have found that if you use the suggestion with ctrl + alt + del and kill vsserv process, after an hour, what you can do is go to program files>bitdefender and click onto vsserv- it seems to start up without a hitch.