Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

1246755

Comments

  • Add me to the list of victims!


    Windows 7 x64 Ultimate with Bitdefender IS 2010.


    I have to add that Bitdefender has been nothing but trouble from the beginning. I stopped counting how many times I had to reinstall this program, submitted dumps made with the supporttool without getting any reaction from Bitdefender support etc. Now this.... Another day down the drain to get the system running properly again!


    Because I was very satisfied with Bitdefender IS 2008, I clung on after even all the problems until now. I could live with Bitdefender shutting itself down every now and then without apparent reason.


    This however is the last drop that spills the bucket. My trust in this piece of software has gone. Unless support comes up with a solution to restore my Windows setup and repairs this error in BD, I will revert to BD's competition for my PC security!


    Yannis.

  • Same problem here. Managed to get BD turned off, but lots of files quarantined. I'm wondering, is it possible to reinstall BD without the recent update and still have the quarantined files available for restore? Any thoughts would be appreciated, I'd love to get my computer back to a working state quickly, as I'm sure would most of you.

  • Please stop posting further reports.


    We are well aware of the large number of systems impacted by this flaw and posting more will only bury the posted information deeper.


    Please see http://forum.bitdefender.com/index.php?s=&...ost&p=78984 for the current situation.


    I'll post when the update hits automatic update.


    Thank you

  • edited March 2010
    Are you guys on Windows 7 64bit? The same thing is being posted on the German forum and that's the thing they have in common.


    Yep, Windows 7 64bit - BitDefender detecting basically EVERY exe and dll as "Trojan.FakeAlert.5"


    The result is everything gets moved to the quarantine, and the system is basically rendered useless.


    NOTHING else finds any malware in these files; VirusTotal.com shows them as totally clean.


    If I can't un-quarantine all these files, it's going to have to be a full restore. This is hideous.


    --EDIT-- sorry, didn't see the note to stop reporting. Please delete this post if need be.

  • ineedhelp, like I said before, when the update is issued, use their weekly updater exe file.


    I am almost sorry I started this thread now with all the threats etc now.


    How would I get this "Weekly Update .exe File"?


    Do I download it from somewhere or is it already in BitDefender itself?


    I'm just thinking it might quarantine the update as well.


    And no ones really threatening you. Sorry if I came off that way but I don't know what else to do.

  • I cannot believe this is the second time this year BD has screwed something up for me. First it was their toolbar. Now its this mess. I came to this thread too late now I cannot boot my laptop thanks to BD's **** up. Win 7 64 bit, just like so many others here.

  • edited March 2010

    Can someone really confirm that the problem is bitdefender itself and not a real trojan?

  • L.o.D.L.o.D. ✭✭
    edited March 2010
    How would I get this "Weekly Update .exe File"?


    Do I download it from somewhere or is it already in BitDefender itself?


    I'm just thinking it might quarantine the update as well.


    And no ones really threatening you. Sorry if I came off that way but I don't know what else to do.


    The updater will be here.


    http://www.bitdefender.com/site/view/Deskt...ts-Updates.html


    I didn't mean threatening me.


    I meant the threats of lawsuits.


    Voidkahn, I have been scanning with Malwarebytes which is a top malware scanner & it has not found anything.

  • Please stop posting further reports.


    We are well aware of the large number of systems impacted by this flaw and posting more will only bury the posted information deeper.


    Please see http://forum.bitdefender.com/index.php?s=&...ost&p=78984 for the current situation.


    I'll post when the update hits automatic update.


    Thank you


    You might wanna add that message to the first post in this thread.


    Might help a bit.

  • Same problem here. Windows 7 64-bit


    About 3 dozen system file quarantined.


    It first blocked my USB mouse driver. I went to "device manager" to check out driver info and the device manager application had been quarantined, got the error message "application not found". Services.msc also quarantined, and "application not found" error message when trying to open it.


    I turned of realtime scan and restored the files in the quarantine which seemed to fix most issues.


    now what?

  • The problem is only affecting users of the x64 versions of BitDefender.


    A fix will be delivered via automatic updates as soon as possible.


    Please disable the real time scanning feature until further notice.


    We are sorry for the inconvenience.


    How can I update it when Bitdefender won't even start???

  • Can someone really confirm that the problem is bitdefender itself and not a real trojan?


    I am 100% sure that it is BitDefender because it is happening on my Laptop and PC.

  • edited March 2010

    Just to add to this. I had the same problem on one of my other PC's as well, lucky this one was running AVG ( because I was testing win 7 and didn't want to use up a license key .)


    Anywho.. the other PC had an expired key earlier this week, so I put in a new key at the time, and I was able to do a sys restore to before that date. which made BD not work off course due to the fact that the key had "expired" everything worked fine now. Uninstalled the leftover bits and checked with housecall and AVG to verify all is clean.. and it is.


    wont reinstall BD until this is sorted.


    Good luck all., perhaps restoring is an option for any of you...


    in short not a real trojan!!

  • AGAIN!!! I am afraid to turn my computer on weekends. This is too much. That's it!


    Every few weeks some kind of sh*t happens with BD.


    <img class=" />:angry:<img class=" />:angry:<img class=" />:angry:<img class=" />:angry:<img class=" />


    Goodbye bitdefender!

  • I have posted the link a few times already but it seems people are ignoring it.


    When BD labs issues a new update, they will most likely update their weekly update exe file for us to run.


    BD doesn't need to be running to use it.


    http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

  • Any chance of a rollback update soon? You know, something to undo the previous update.

  • I have same problem. I can not believe it that BD made such mistake. All that money for what? Deleted system files and crashed OS. And after all no response from BD crew. This is not trojan. It is BD mistake. Come on boys fix it allready.

  • This is freaking ridiculous. A program that's supposed to protect my computer FAILS miserably and now I have to back and fix things. I initially thought this was a real alert so I deleted some of the quarantined files. Now I realize I just deleted files that weren't really infected with anything.


    BitDefender, get your freaking act together. Check your ###### updates before you release them to everyone.

  • It's nice to know I paid money for a an anti virus program to implode upon itself and my computer. Fix asap...

  • This is the third time i have got loads of false positives like this from bitdefender 2010 in the last 2 months. The first time i did a clean install without thinking, as i have been using bitdefender for 3 years without issue. The second time i was suspicious, so googled it, and found it was a bitdefender problem, and now it has happened again!!


    My licence expires next month and i will not be renewing it.

  • When trying to unquarantine some of the files I noticed there is no way to sort the files in a smart way.


    For instance, I'm trying to unquarantine winamp but it's not in alphabetical order so It's taking ages to browse through the over 20k files there to find it.


    A certain pain in the *ss to have to reinstall the files so it's just a tip to make some sort of sorting thingy over there (=

  • Ok, lets' find out what all common traits we all have, other than Win7 x64.


    It seems that some of you have BD set to auto delete files.


    WHY is beyond me but that is NEVER a smart move.

  • I have the same problem. Second time I have a problem with BitDefender :/


    Unfortunately I don't think my system will be able to survive without reinstalling all the affected software/programs


    :/


    Could you please test your updates before delivering then? Otherwisethe best option might be disabling the automatic updates in the future and check the forum before doing the manual update to see if there are any problems....


    offtopic.


    I don't think in buying/updating the bitdefender when my license expire

  • One question. Is BitDefender antivirus programe or antivirus itself?

  • Ok, lets' find out what all common traits we all have, other than Win7 x64.


    The common trait is the x64 system, because Vista x64 is affected too.

  • Ok, lets' find out what all common traits we all have, other than Win7 x64.


    It seems that some of you have BD set to auto delete files.


    WHY is beyond me but that is NEVER a smart move.


    BitDefender shouldn't martyrdom your own pc in the first place, especially critical system files. lol

  • I think there is one unecessary NOT in the code. I mean, its quarantining everything except trojan.fakealert.5


    Also I notice one thing. I could unquarantire most of the files under the quarantine tab, but the one I couldnt said that it couldnt find the path. I checked and the path is present, and the file is in it.


    I figured out there was a problem when it quarantined paint!

  • Do some of you guys think that no other antivirus can have false positives?


    Because that is how you are coming off as.


    Mike B, are you still using the same PC?


    I am without any issues.

  • edited March 2010
    I have posted the link a few times already but it seems people are ignoring it.


    When BD labs issues a new update, they will most likely update their weekly update exe file for us to run.


    BD doesn't need to be running to use it.


    http://www.bitdefender.com/site/view/Deskt...ts-Updates.html


    your responses are rather inept for the current situation.


    This is not just some minor mess up, but an actual major issue for every single bitdefender users who are using 64bit systems.


    The severity of the issue approach to the point where users are unable to use their computer functionally, forcing them to reformat.


    All that because they paid for a program to protect their computer.


    If this was a freeware antivirus, people would not be enraged as much as they are now.


    Because bitdefender is a antivirus service that we pay for, us customers should expect something better than this.


    First of all, how did this update get past the testing?


    Do they not test their updates prior to releasing it to their customers?


    simple test would have shown the BD team that the update is flawed.


    Second, their response to this situation seems rather poor.


    There's not even a warning on their website regarding this issue, despite how severe it is. (while some stupid facebook issue is worthy enough to be posted)


    This is a severe breach in customer-service provider trust.


    I know all the antivirus services out there has some quirks of some kind, but this is just outrageous.


    This issue renders many systems unusable, making many vital system services broken (program manager, cmd prompt, pretty much every thing you can imagine), and deletes essential system files to even makes rebooting the computer a deadly choice to the users.


    L.O.D, please just be quiet and stop enraging us even more.


    No matter how much you try to protect BitDefender, this is a major mistake on their part.

  • I'm using BitDefender Gamesafe with Vista Ultimate 64.


    This ######

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.