Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

I'm having the same problem and I have vista x64.

I've updated BD and it says "Last update installed successfully" and there does not seem to be any more "Trojan.FakeAlert.5" alerts popping up anymore. This started while I was playing a game, and since the game crashed often I kept Task manager open on my second screen. A lot of the services have been stopped, as it seems.

My question is how do I know that the problem is solved? Does the lack of pop-ups saying a file has been quarantined mean the update has fixed the problem? Also when I try to restore some files a pop-up appears saying:

" A file with the same name already exists. Do you want to replace it?

C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner\smartscn.dll"

What do I do about this? Any help would be appreciated. Thanks.

Ok, some guys got their setup back because they stopped their BD before it's too late.

BUT CAN SOMEONE PLEASE HELP PEOPLE WITH A DEAD WINDOWS ?

ie where to download the patch, how to fix this bug using rescue cd, usb....

Hm..really disappointed.. this antivirus software always give some VSSERV.exe not responding and now trojan.fakealert.5 somemore, caused me to restore my system twice to my previous stage. I had no problem when i was using kaspersky or norton. When search through web i thought this is the best antivirus program that i can trust but it really not the true. I have no idea whether it can be trust anymore....

Hi,

We downloaded the 2010 trial version last night. We have had the same problems as everyone else. Does anyone know in the trial version how we restore the quarantined files?

Thanks

The only upside of this disaster is that I will be able to tell my granchildren that I was part of the Bitdefender EPIC FAIL of 2010. We are part of history now!

Unfortunately I am one of those who were affected by this unfortunate event. I've had over 2000 items in quarantine and with no way of restoring them due to "can't find the original path" message; however, even if I could restore them I simply don't have the power nor patience to go over 2000 items and restore them manually so...I formated my system entirely and farewell to BitDefender.

Was that really necessary?

1) All quanratined files are still on disk. Heck i got 20000 quarantined files, making my pc unbootable, but still i know they were not lost.

2) BD shows that (somewhat weird) error when the file already exists. This can happen with system files when windows system protection kicks in and automatically restores a copy from a shadow backup.

3) I don't understand why people say they can't restore 10000 files one by one. Hasn't anyone tried to use the "shift" key to select all files at once? I mean... duhhh!

http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

How come there's no manual update for GameSafe?Why they still sell it if is discontinued support?

Believe it or not, this whole problem came as a relief for me! I was downloading some not-so-safe-seeming stuff, then suddenly my Antivirus is freaking out and I can't open anything! I figured I had screwed up big time! Luckily I was able to shut down in time to commence a System Restore, booted back up just fine, found this topic and turned the AV off.

I downloaded the update and everything is running smoothly!

I'm using Win 7 Pro & Bit Def Antivirus 2010

Thanks for the quick fix Bit Defender! Cheers!

Hi,

We downloaded the 2010 trial version last night. We have had the same problems as everyone else. Does anyone know in the trial version how we restore the quarantined files?

Thanks

yeh, im looking for the same thing, keeps saying specified file path invalid. Lets hope something arises. The trial version method will be the same as the normal method.

gd luck!

TRY RESTARTING IN SAFE MODE. My other laptop with win7x64 didn't make it before i found out, i couldn't get the quaratine files back out, so i restarted in SAFE MODE (press f8 in most cases before the loading of the operating system) i was able to boot into safe mode and access my files.

i am now uninstalling BD from my laptop in safe mode and everything seems to be uninstalling fine. I will update as i go.

IF YOU CANT BOOT / access BD or services.msc or its otherwise unusable

Ok, some guys got their setup back because they stopped their BD before it's too late.

BUT CAN SOMEONE PLEASE HELP PEOPLE WITH A DEAD WINDOWS ?

ie where to download the patch, how to fix this bug using rescue cd, usb....

Just to repost since it is getting so quickly buried, I was able to use system restore get get things back to a usable state.

http://forum.bitdefender.com/index.php?sho...ost&p=79195

However i'm sure a google search will get you better (general) instructions on using system restore then what I wrote there.

My thoughts exactly. How did this happen? If BitDefender is so easily compromised, why would anyone want to use it? I demand an explanation for this unusual BitDefender behavior.

How do I restore my quarantined files? Since BD was not starting (missing dlls) I used the installer to repair it, but when it started the quarantined files list was empty.

Again... I don't care that it doesn't quarantine files anymore, I just want my old files back. (Is there a folder that BD moves them?)

For the ones who got the problem fixed with the update:

Are you people restoring all the files on quarantine?

I dunno if I should restore/replace files that already exist....or "just" scroll on a 20k fil list to restore only the files that dont exist.

Well, I got this problem here almost solved. just need to reinstall some programs that were damaged and I'm fine. So what if I have to do that my PC still runs fine and ran fine while the problem wasn't solved. Society its going from bad to worse, god ###### what are you all posting here for? Flaming at the developers and demanding a refund wow WTF ? I have been using BD for about 2 years and only had 2 problems 1 that was not bad and this one, Resuming, I had 1 bad problem with BD for 2 years, what is that ? Nothing . Seriously you people should be ashamed.

Have you naver made a mistake ? I'm telling you this is not as bad as if you crash your car. Of course BD has responsibility for many computers and this should never have happened. So what? a Mistake in a virus entry caused this.

Belive me or not, the developers are still humans and they DO have the right to have mistakes, F*ck if I'm one aginst the world.

Of course I was ###### by the problem but I knew... like WTF 5200 viruses in 4 hours (yes I knew I had none before that) freakin impossible, cheked updates and it matched 4 hours ago there was an update. I mean really people should have at least minimal knowledge about PC's not only intall, auto-delete, yeah I'm all protected now, thats probably the cause if your PC doesn't run anymore.

But, oh well I guess this is human race for you all. A race that disgusts me for sure, but well it's what I have.

And yeah I registered here just to tell that to all the f*cking flamers around here. I will still renew the contract in 140 days time.

Compliments from Portugal and to all the non flamers, you don't need to read this.

Does anyone know where BitDefender keeps the quarantined files? Since I keep seeing "A file with the same name already exists.." message I wanted to check the hashes of the quarantined file and the "already exists" file.

Here is a note to the BitDefender developers:

A "Do not replace file" button would be a nice option in the BitDefender Restore File from Quarantine dialog box. Right now the only options are to replace the file, browse for a new location, or cancel the operation - why not a "Do not replace" and move on to the next highlighted item?

Thanks.

Where is the folder with all the quarantine files?

I say this on everyone behalf.

arrrgh!###### you, bitdefender!

Was that really necessary?

1) All quanratined files are still on disk. Heck i got 20000 quarantined files, making my pc unbootable, but still i know they were not lost.

2) BD shows that (somewhat weird) error when the file already exists. This can happen with system files when windows system protection kicks in and automatically restores a copy from a shadow backup.

3) I don't understand why people say they can't restore 10000 files one by one. Hasn't anyone tried to use the "shift" key to select all files at once? I mean... duhhh!

Fortunately it wasn't a total loss since I didn't have any sensitive documents or information that had to be saved so I could really care less. Even if there were, I could just fire up Knoppix and transfer them over.

3) I did try that; however, BD didn't even know where to restore them since it couldn't "find the original path" so there goes that theory.

I am more or so disappointed how this incident occurred rather me formating my system which takes about 15 minutes so all is well.

Well, I did the upgrade (from within BitDefender) and ended up with:

Virus signatures: 5474032

Engine Version: 7.30848

(not 7.38048 as a previous poster reported, he must have made a typo)

I re-enabled realtime scanning, and so far so good. I still have lots of files I cannot Restore from quarantine because there's already a file there by the same name, but I guess that's normal. Windows and BitDefender must have already replaced them earlier.

Next thing to try is rebooting. I'm almost scared to, but here goes....

Windows 7 seems to boot okay, but BitDefender wouldn't start due to some dll problem (screen went away too fast for me to notice what it was). Trying the repair utility...

Repair process ran a DOS window in the background and did something, and wants to reboot (crosses fingers)...

System came up, and BitDefender wants to resume the install process. Looks likes it's copying some files or something. Wants to reboot AGAIN...

Registration Wizard comes up. It noticed a previous install, and there's an option to use the existing license key, so that's what I'm going to choose. Had to re-enter my account information and sign in to register it.

Configuration Wizard comes up. I pick Gamer. I don't select either of the "home network" or "laptop" options, I just click next. I pick Expert user. I disable the "update" and "run a system scan" options (I want to do everything manually from now on). Click Finish, and it seems to be working...

I run Update again, because when it repaired/reinstalled, it revered back to an old "7.xxxx something" version of the engine. It just turned off services, so it must be updating.

*sigh* It wants to reboot. AGAIN

Okay, this is unnerving...it ended up at:

Virus signatures: 5284178

Engine Version: 7.30471

I hit Update again, and it says no update available. Why did it end up at 7.30471, when before it was 7.30848 ?????

Where is the folder with all the quarantine files?

C:\ProgramData\BitDefender\Desktop\Quarantine

Good Luck... you must know where to move...

TRY RESTARTING IN SAFE MODE. My other laptop with win7x64 didn't make it before i found out, i couldn't get the quaratine files back out, so i restarted in SAFE MODE (press f8 in most cases before the loading of the operating system) i was able to boot into safe mode and access my files.

i am now uninstalling BD from my laptop in safe mode and everything seems to be uninstalling fine. I will update as i go.

i just uninstalled BD in safe mode and was able to restart in safe mode but not able to restart in 'regular' mode, so i used my win7 installation disc and did a 'repair' and was able to boot back into my good old system without BD installed.

i too had files 'locked' into the quarantine but not 4000+, it was only like 500 files in there, so maybe i just got lucky but i am still going to save my files and do a reformat just to be safe. good luck people. hope i could help...

Well, I got this problem here almost solved. just need to reinstall some programs that were damaged and I'm fine. So what if I have to do that my PC still runs fine and ran fine while the problem wasn't solved. Society its going from bad to worse, god ###### what are you all posting here for? Flaming at the developers and demanding a refund wow WTF ? I have been using BD for about 2 years and only had 2 problems 1 that was not bad and this one, Resuming, I had 1 bad problem with BD for 2 years, what is that ? Nothing . Seriously you people should be ashamed.

Have you naver made a mistake ? I'm telling you this is not as bad as if you crash your car. Of course BD has responsibility for many computers and this should never have happened. So what? a Mistake in a virus entry caused this.

Belive me or not, the developers are still humans and they DO have the right to have mistakes, F*ck if I'm one aginst the world.

Of course I was ###### by the problem but I knew... like WTF 5200 viruses in 4 hours (yes I knew I had none before that) freakin impossible, cheked updates and it matched 4 hours ago there was an update. I mean really people should have at least minimal knowledge about PC's not only intall, auto-delete, yeah I'm all protected now, thats probably the cause if your PC doesn't run anymore.

But, oh well I guess this is human race for you all. A race that disgusts me for sure, but well it's what I have.

And yeah I registered here just to tell that to all the f*cking flamers around here. I will still renew the contract in 140 days time.

Compliments from Portugal and to all the non flamers, you don't need to read this.

Small errors and mistakes here and there are normal, but an epic failure like this should NEVER happen, the ###### thing screws up the entire OS which forces some people to REFORMAT, IT savvy people would not have any problems, but how about those average users who bought the product thinking that he/she is protected? They would have to send their PCs to technicians, this costs them time and money, not to mention data losses that could be priceless.

Its like a bank suddenly makes an error and deleted your account with all of your money in it, and than just says "hey guys, problem fixed, those who are affected, we're sorry for your loss" and continues working. How would you feel?

This is a fcukup an anti-virus should NEVER EVER MAKE. I have just lost my trust on BitDefender.

omg plz tell me i dont have to reformat and lose everything over this!pllllzzzz