Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

To all of you guys, I'm here becoz I'm suffering of the same issue, for those who was unable to get back their files... I recommend that you guys get Hiren CD 10... which will allow you to retrieve your lost files using ontrack recovery program before using the format option & re-installation.

for those who was able to restore files from quarantine successfully i recommend that you guys stop all Bit-defender services, backup all your files.

this might help you to be in a good position until the fix is done.

So should I try to restore the quarantined files or just leave them there?

Sorry to stuff this thread even more but I have "first re-boot since the f'up" news.

After restoring all the quarantine files I could and making back-ups of my data I then ran the BD update then re-booted. Straight away I get this message:

Winlogon.exe - Bad Image

C:\Windows\System32\KBDUK.DLL

contains an error.

It still re-booted though but just as the Vista loading bar should appear I get this message:

System32/drivers/pciide.sys missing.

Tried Last Known Good Configuration, doesn't work.

Now I can't even boot of my Vista DVD to repair it. Went into BIOS to set the boot sequence but it won't boot from the DVD drive. Now I'm f'ked.

D May, your not alone my friend! Same boat as you! sigh

This is appalling.

Silly me. I figured that I was actually infected from a program I just installed this morning, ran a full scan, then followed the instructions in BitDefender, to allow it to quarantine all the files -- 9000 some if I recall rightly. It told me to reboot to finish the process, and, surprise! I couldn't reboot because BitDefender had quarantined too many things in the OS.

I just reinstalled Vista because I couldn't get it up with last know good configuration, in safe mode or anything else.

Thank you BitDefneder for scaring me half to death and wasting my day. At least my data files aren't gone. I think.

And they are "sorry for the inconvenience." Well, I hope they are sorry enough to at least offer a year's free subscription to those of us who got burned today.

Agree

My system(win 7 ultimate x64) just fixed it self ( failed to boot but auto-repair worked). So far it seems everything works, I updated BD but my virus signatures says 5474032 and engine version is still 7.30848. No new updates available. Still have all those files in the quarantine ( just those I couldn't restore). Now, the big question is, is it safe to remove them from quarantine, or should I wait for the patch?

I guess the solution is not that trivial since BD team still doesn't have it.

Do I get this right that I was lucky only the files loaded into memory got quarantined?

If the computer was running for a longer time and went into complete system scan, BD would have quarantined (or in worst case even removed) every single file it would have checked?

@brockwilliams, andre1990, holymoly, TheBigPJ

There is no need to wait for a patch to fix the quarantine restore error messages, there won't be one soon, since it is by (bad) design.

The 2 error boxes you get when restoring quarantined files are normal.

The first error box asks you if it's OK to overwrite the duplicate files, answer yes or no, it shouldn't matter (I answered yes) because they aren't actual duplicate files, only duplicate file name entries (after Windows restored these files on its own). Make sure the checkbox to apply this answer to all matching items is selected.

The second error box says it couldn't find such a file in such a path, which is also normal as the file was already restored for the first entry. I selected "Cancel", no need to "Browse".

Or something like that.

Still no mention of Trojan.FakeAlert.5 in BD Press Center home page, this is seriously bad PR...

Thank GOD! I have been waiting for someone to comment on this exact issue! I have scoured the thread from top to bottom and several, including myself have this issue and didnt know how to deal with it...finally. Thanks. i hope it works. HUGELY disappointing that the answer didnt come from a BitDefender representative.... HUGE failure.

Thanks Chimel

When I try to restore the files I get told there is already a file with that name that exists, do I want to overwrite it. I say yes and then get:

FAILED TO FIND THE SPECIFIC PATH. PLEASE REVIEW THE PREVIOUS OPERATION AND TRY AGAIN.

C:\Windows\System32\en-US\

So, now what do I do?

@brockwilliams, andre1990, holymoly, TheBigPJ

There is no need to wait for a patch to fix the quarantine restore error messages, there won't be one soon, since it is by (bad) design.

The 2 error boxes you get when restoring quarantined files are normal.

The first error box asks you if it's OK to overwrite the duplicate files, answer yes or no, it shouldn't matter (I answered yes) because they aren't actual duplicate files, only duplicate file name entries (after Windows restored these files on its own). Make sure the checkbox to apply this answer to all matching items is selected.

The second error box says it couldn't find such a file in such a path, which is also normal as the file was already restored for the first entry. I selected "Cancel", no need to "Browse".

Or something like that.

Hmm, I just tried that, but when I hit "Cancel", it dropped me back in the quarantine list with all of the same files there. I double-checked, just trying to restore one file, and found that it remained in the list. So it looks like the "Cancel" button (understandably) cancels the restore process. So it looks like the suggested fix doesn't work, at least for me.

+1 to what so many people are saying about BitDefender's handling of this situation; making a mistake is one thing, but their customer communication has been amateurish at best.

Doesn't even work for me... I got 5 computers in my house (4 with BitDefender) 2 is COMPLETELY DEAD, 1 is HALF-DEAD, I saved one without this.

In the End, I only have 2 computers...

GREAT !!!!

Bad humour !

This was't for black screen people a** H*** . If you can't do these steps than what was your first clue they don't pertain to you?

Is better u close your mouth with your stupid usless fix! Here a peaple LOSE all file and you come here to write this ######? GO AWAY!

WHERE IS A PATCH????

Hello all,

Please read this article for information on how to restore Windows.

http://forum.bitdefender.com/index.php?showtopic=18789

I also need to know what version of BitDefender are you running and on which operating system.

It is very important to know if it's a 32 or a 64 bit system.

Thank you.

Windows 7 Ultimate 64bit

Bitdefender Internet security 13.0.19

Hello all

When I try to restore the quarantined files, BitDefender first complains that "A file with the same name already exists." When I click "OK" to confirm the replacement, BitDefender complains that it cannot find the specified path.

Is anyone else experiencing this? Is there a fix / workaround?

D May, your not alone my friend! Same boat as you! sigh

Okay, changed BIOS so that the only boot device was my DVD drive (disabled the HDD). Then re-booted off the Vista disc. Clicked on Repair Windows, only took about 30 seconds and then I re-booted, put back the HDD as second boot device and re-booted again. Waited until it boot off the HDD and Vista starts and is now back on however there were two error messages at the login screen (though I don't actually log in with a password). Same message when I shut it down:

Winlogon.exe - Bad Image

C:\Windows\System32\KBDUK.DLL

Not designed to run on Windows or contains an error.

Clicked OK on that and then some random error full of giberish. Apart from that everything else seems normal. Anybody got any idead what KBDUK.DLL is and is there a way to fix this without going all the way with a full re-install of Vista?

BTW the other file pciide.sys sounds like it could be an abreviation of PC SUICIDE.

BitDefender Internet Security 2010 (x64)

Version 13.0.19

Win7 Ultimate x64

Hello all,

Please read this article for information on how to restore Windows.

http://forum.bitdefender.com/index.php?showtopic=18789

I also need to know what version of BitDefender are you running and on which operating system.

It is very important to know if it's a 32 or a 64 bit system.

Thank you.

DON'T WORK! You understand?! Do you think we are stupid!?

When try to restore a operating system , a restore repair says don't found any problem!

Still waiting for BD techs to say how to do when we can't download the fix because BD can't be runned anymore

Hello all

When I try to restore the quarantined files, BitDefender first complains that "A file with the same name already exists." When I click "OK" to confirm the replacement, BitDefender complains that it cannot find the specified path.

Is anyone else experiencing this? Is there a fix / workaround?

Cristi! help with this if you know...any response would be informative...even if you dont know the answer! thanks

Hello all

When I try to restore the quarantined files, BitDefender first complains that "A file with the same name already exists." When I click "OK" to confirm the replacement, BitDefender complains that it cannot find the specified path.

Is anyone else experiencing this? Is there a fix / workaround?

Yup, you're not the only one. Hopefully BD will post a workaround soon.

Hello all,

Please read this article for information on how to restore Windows.

http://forum.bitdefender.com/index.php?showtopic=18789

I also need to know what version of BitDefender are you running and on which operating system.

It is very important to know if it's a 32 or a 64 bit system.

Thank you.

Windows 7 64-Bit

Bitdefender 2010

I think it's already been established from WAY earlier on in the thread that the affected operating systems are both 64-bit versions of Windows 7 & Windows Vista.

That much we already know. What needs to be filled in is how Bitdefender plans on solving this more thoroughly. This has to be, by far, the BIGGEST screw up from an Internet Security company in the history of the IT security sector and, as many people as it's affecting worldwide, you guys need to handle this with more attentiveness than your company has been showing thus far.

Hello all

When I try to restore the quarantined files, BitDefender first complains that "A file with the same name already exists." When I click "OK" to confirm the replacement, BitDefender complains that it cannot find the specified path.

Is anyone else experiencing this? Is there a fix / workaround?

yes i am experiencing this as well.

I was willing to give Bitdefender the benefit of the doubt but i am furious right now. Their response to this crisis has been abysmal. This company is finished. By the end of next week the world will say Bitdefender will be as popular as pedofilia

The same happens to me today. BitDefender went Crazy and put on Quarantine at least one hundred files, all of them belonging to Windows 7, Microsoft programs and even BitDefender itself. These action caused a total collapse of all the systems and made imposible turn on the computer again, even in safe mode. This was a major and Unprecedented event in my computer (And I guess in anybody computer). !! What is going On !!.

After several reparation process intents peformed by the Operative Systems, finally the always blessed option to restore was available and I Apply it. The system was restored and recovered it. After that, I went inmediatly to disable the real time protection in BitDefender before could do more damages. So, the system is working now but I am With Out Antivirus Protection and I have all those files in Quarantine which I don't know if they should be restored or Should I keep the older restore files instead.

I also would like to know what is the cause of this dangerous behavior, How can I fix inmediatly it to be able to activate the real time protection again and if it will be prevented from happen again in the future.

Youtube? I didn't realize that's where you're supposed to go for cutting edge tech information. I thought it was mostly lame home videos. Thanks for the tip.

As sarcastic as that comment sounds, you'd actually be quite suprised what kind of technical info and even assistance that you can find on Youtube. It can be almost as helpful as google itself when it comes to researching something.