Generic.peed

Hello Manasevich

What you must do is remove all these emails. If BitDefender blocks you to delete the mails do this rightclick on the BitDefender icon with you will find near the system clock go to antivirus,press on realtime protection (enabled). Retry to delete it. Use also afterwards the compress archive function. If available in Thunderbird. That should get rid of it.

Regards

Niels

Hello Manasevich

Delete these mails also in the junk and trash folder when you are in Thunderbird. That should solve your problem. Be sure that you disable realtime protection. After you done that compress your email file. If you can't find them in Thunderbird. Do this go to start,my computer,double click on the icon of your hard disc where windows is installed on,go to documents and settings,your user account,after that go to menu tools,folder options,view/display check the option show hidden files and folders confirm by pressing on apply and ok. Now you should see the folder called Application Data and navigate further to Thunderbird\Profiles\5xdm2s8h.default\Mail\Local Folders\Inbox=>(message 5264) and delete message 5264.

Regards

Niels

i wouldnt recommend you to disable real-time protection even if it stops you from deleting infected files. Instead you should go to Antivirus - Quarantine - add the file to quarantine ... and after that delete it. It is more safe than Niels method and you don`t need to temporary disable real time protection

i know but its not 100% safe

if we can come up with better solutions why shouldn`t we use them?

hehe, 2 years ago i was writing an email to bitdefender ###### off by the fact that i was infected in the time bitdefender antivirus 9 restarted after an update (i guess it does that even today). I was reading some emails in Outlook Express and opened the infected file in the exact moment bit restarted its engines after and update. Bam! svchost.exe Infected. disinfection not possible -> delete not possible -> system format :-/

Hello teachtome

What you have to do is moving the mail from the application data folder by keep pressing your leftmousebutton now open BitDefender,antivirus,quarantine, and release your mouse button on the quarantine screen. If you want to delete it permantely select it and press on the remove button.

For outlook and outlook express you can't do this because everything is stored in one file so you have to follow my instructions.

Regards

Niels

Hello Metro Promo

Open outlook express and delete the infected mail. Then empty your deleted items folder. After that go to file, data file management ,select the current mail archive,Setting ,Compact Now. You have to disable realtime protection first.

Regards

Niels

Hello mtndivr

Please open BitDefender go to general,events,you should doubleclick on infected file found. There you will see what the subject of that infected mail was.

Regards

Niels

Hello denis

Did you first uncheck hide folders and files in the tools,folderoptions,view menu? Because application data is a hidden folder.

Did you first closed Thunderbird? Take also a look in taskmanager: go to start,run,type taskmgr press enter and go to the processes tab and take a look if you find an entry called thunderbird.exe select it and press on kill process. Retry. Check also if there isn't another profile.

Regards

Niels

Hello denis

The problem is that in this section only virus researchers can download attachments. So I can't see your picture. But you should delete the message with the number that you will find when you start BitDefender,general,events,infected file found. There you will find the location and which mail is infected. That mail you have to delete. Please post also the exact location where BitDefender found the infected mail.

Regards

Niels

Hello Denis

You have to double click on inbox.sbd. After that you must deleting the messages with the following numbers:

929,931,946,1269,1280. If you can't see them open Thunderbird inbox and delete the messages with the numbers I wrote before.Clear your junk folder in Thunderbird.

Regards

Niels

Hello denis

Glad that I could help you.

Also thanks for sharing how you did it.

Regards

Niels

Hi,

I found if I scanned the inbox only, the report file showed the titles. The infected mail was almost 4 years old but Bit Defender has only just noticed. It deleted with no problems.

Regards

Neil

hey, i also have that problem with generic.peed....

my problem is that whenever i want to open the deleted mails it is not possible. it says not enough main memory.

so i cant delete this e mail.

whenever i start my outlook express i get a virus message. another thing ist that i even cant delete new incoming mails or old mails. its not possible. would be nice to get some hint

thx andy

everything okay, i repaired it!!

Hello Manasevich

Delete these mails also in the junk and trash folder when you are in Thunderbird. That should solve your problem. Be sure that you disable realtime protection. After you done that compress your email file. If you can't find them in Thunderbird. Do this go to start,my computer,double click on the icon of your hard disc where windows is installed on,go to documents and settings,your user account,after that go to menu tools,folder options,view/display check the option show hidden files and folders confirm by pressing on apply and ok. Now you should see the folder called Application Data and navigate further to Thunderbird\Profiles\5xdm2s8h.default\Mail\Local Folders\Inbox=>(message 5264) and delete message 5264.

Regards

Niels

How do I open a specific message number? i.e. how do i found out which message it is? The inbox folder in local folders is empty (even with showing hidden files and folders) and the inbox.msf is one file, so how would i delete a specific email from this area. Wouldn't I have to find out which email it is and delete it through Thunderbird? and how do I do that (find out which one it is)?