Bitdefneder Keeps Rebooting Computer

CarlaB
CarlaB
in General talk

Can anyone help me here i installed bitdefender security suite v10 it keep rebooting computer with out even asking me resulting in losing valuble work usually every coouple of hours I never experienced this with any other anti virus programs any suggestions :(

Comments

  • maximus
    maximus

    It could be a conflict with other security software that you have on your pc(if you have). The drivers conflict usually ends with a pc restart.


    What other security software do you use and what version of Windows?

  • CarlaB
    CarlaB

    I run windows xp with bitdefender v10 and spyware doctor

  • maximus
    maximus

    Do you use Spyware Doctor in real time protection or just for on-demand scan? If you use it in real time, try to disable real-time protection of spyware doctor and see if the restart is gone.

  • CarlaB
    CarlaB

    Thanks i will try that will let you know if it worked xx

  • Niels
    Niels ✭

    Hello CarlaB


    Spyware doctor could be the problem. Are you using the version with anti-virus or without anti-virus? Because the version with anti-virus could cause conflicts.


    I advice that you do this boot your pc press several times on the F8 button before the windows loading screen. Choose safe mode and press on enter. Log in with your account. Go to start,control panel,add/remove software and remove spyware doctor. Reboot your pc. Try to install the latest build of spyware doctor:


    http://www.pctools.com/product/download/


    Regards


    Niels

  • CarlaB
    CarlaB

    Am using the one without the anti virus version and it up to date

  • Niels
    Niels ✭

    Hello CarlaB


    I suggest that you do this: go to start,my computer,rightclick on my computer choose properties, advanced, boot and repairsettings,settings,uncheck reboot pc automatically confirm by pressing on apply and ok. Now you will see a blue screen. It is important that you post the message e.g stop error and what is also important is the process that you can find in the right bottom corner it could nvidia.sys. Post that info also. After that go to start,run,type eventvwr press enter go to application and double click on it and post the error messages you find there that are logged on the time your pc rebooted.


    Regards


    Niels

  • CarlaB
    CarlaB
    Hello CarlaB


    I suggest that you do this: go to start,my computer,rightclick on my computer choose properties, advanced, boot and repairsettings,settings,uncheck reboot pc automatically confirm by pressing on apply and ok. Now you will see a blue screen. It is important that you post the message e.g stop error and what is also important is the process that you can find in the right bottom corner it could nvidia.sys. Post that info also. After that go to start,run,type eventvwr press enter go to application and double click on it and post the error messages you find there that are logged on the time your pc rebooted.


    Regards


    Niels


    Turns out that it was skype messenger that was causing the problems since i removed it the system seems to be fine after a bit of hunting thanks again regards Carla :)

  • Niels
    Niels ✭

    Good that to hear that your problem is solved now.


    Glad that we could assist you.


    Regards


    Niels

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