Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

nanny, are you using the computer that you are asking about to post here?

When you first go on your computer, you see a background picture of some sort correct?

I have attached what my desktop looks like.

Yours will be similar with it's own background pic (the dog) with the icons on the left side.

You need to find the one named COMPUTER & click on it with the right mouse button.

Nice have not been on my windows 7 machine enough to know computer is on the desktop Afraid to turn it on still until this is cleared up

Sorry, I read up to page 29 and I wake up this morning and it's in the 70's. Not going to read that much.

I restored the files I could in the quarantine, but two come with the same name exist popup:

KernalBase.dll.mui

WinSTATPI.dll.mui

On Windows 7.

Do I just ignore it or what?

Ok call BD for more help. Good luck.

Tried this but when i choose safe mode the computer said windows failed to start. I repaired this by using the Vista installation disc. Had to do it five times though. Tried to do it again and the same thing happened. What should I do now if I can't go into safe mode.

Hi, everyone, I've been following along with everyone else through this insanity, but have yet to find anythings that pertains more directly to my situation, so I thought I'd join in and see if anyone has advice for me.

When this first cropped up, I had something like 60 000 files affected. Bitdefender disinfected some (I assume), deleted some, and quarantined some. Small problems were cropping up, like web pages not loading all the way and things freezing, etc. I did a restore back to a previous date, and my computer is booting up okay, though I do get an error that a certain file is missing (I forget exactly which one off the top of my head), and some programs appear not to be working (hp media player comes to mind, and iTunes won't work because I need to reinstall Quicktime, for example). IE is working, obviously, so clearly some stuff is affected, and some is not. I do have a laundry list of items still in the quarantine tab in BD, as well (I am running 2009 and waiting for the patch).

I'm a little afraid to fiddle around too much - I know my way around a computer somewhat and if given some good step-by-step instructions, I'm usually okay. I'm just here to A) see if anyone is in a similar boat as me and what they did and ask if anyone thinks that I should try a data recovery tool to get those lost files, and if so, what do you recommend? Am I going to have to reinstall Windows (running Vista, btw), and what order should I do everything in? (What I mean is, should I be trying to recover those files first, or should I wait until there is eventually a patch for BD 09?) Anything anyone can offer is greatly appreciated!

I really hope this all gets cleared up for everyone. I'm pretty choked about a few little errors on my computer, so I can only imagine what all of you who are having major issues must be feeling! Good luck, everyone!

Oh, yeah! Just as an interesting tidbit - I thought I'd share that one of the security words I had to type in to register as a user was "fiasco". How fitting!

Forgot to add that I still have the realtime updates disabled.

And that little dude with the sunglasses was supposed to be my point B! Lol! Whoops!

Hi,

I tried the patch and now have two machines in the never-ending "Startup Repair" cycle. I cannot get into safe mode so cannot do anything. Hopefully the patch for those who cannot boot up will be here shortly!!!!!!!

br

Tom

Trie this but when i choose safe mode the computer said windows failed to start. I repaired this by using the Vista installation disc. Had to do it five times though. Tried to do it again and the same thing happened. Was able to repair it again. What should I do now if I can't go into safe mode.

I had to reinstall Firefox, BitDefender, VLC media player, and download the BitDefender patch.

I first uninstalled FF, VLC and finally, BD.

Then, rebooted.

Reinstalled FF, VLC, and BD.

Upon the installation of the BD patch, I was prompted to reboot.

Rebooted...and all is working properly.

(Win7pro 64)

I shudder to think of what life is like for folks who aren't computer savvy. I'm an IT professional and it was no sweat for me whatsoever. But, I'm guessing that for most, this is a nerve-racking experience they want to forget.

subexpression

What a mess - I caught this in time - but for me it's the last straw in the SAD and PATHETIC story that is Windows x64. There is so much sh*t in Win 64 that doesn't work, so little support, and so few x64 windows programs that I'm shifting over to Ubuntu.

Face it people it's time to ditch this crap. Multiple viruses, multiple trojans, infinite security alerts, etc, etc.

What do you recommend for people that cd drives do not work any longer? how can i repair windows...

AND PLEASE TELL ME why i have not received my support ticket email confirmation for march 20th (cbeaulac@cogeco.ca)

ALSO if i repair windows whats keeping BD from doing the same update again/ deleting everything???

And Ubuntu is 100% secure with no chance of a threat?

No it's not, nothing is 100% secure - but I don't have to disable UAC to get my work done. I can log in as my regular account and use su/sudo when necessary.

I can also make full use of the ram that is installed instead of running 32 bit crap on top of 64 bit. I don't have to live with the fustercluck that is IE8, and I can run windows (32 -bit) in a virtual machine that I can blow away the next time a disaster happens.

Check how often the sh*te that is Windows features here http://www.us-cert.gov/current/index.atom

Although BitDefender quarantined over 60,000 files (and seemed to have deleted a few thousand more) on my laptop, my system was starting up so I thought I had escaped this ###### of a problem with relatively little damage. THEN I made the stupid mistake of trusting BitDefender's "patch", installed it, and now my system is completely dead (all I get is a frozen, black screen at start-up!!!!!). Can anyone out there give me a hand trying to solve this problem? PLEASE!!!!

Phrea, you trying to tell me that no malware exists for *nix etc?

You'd be a fool if you were.

That's funny, I don't remember saying that.

Never said you did. I asked IF that was what you were saying.

L.o.D., you trying to tell me that no chickens exists for Windows etc?

You'd be a fool if you were.

Enough with this O.T. stuff already, if you want to discuss *nix safety, and Linux/Ubuntu safety in particular, I suggest you check out the Ubuntu forums, or just read up a little.

We're now just hijacking this thread, I don't think that's what we want atm.

Looking for a little help on this matter, i am sure the Bitdefender team will get to my email Ticket ID but if there is a short cut to my question poised below it would be appreciated. Apologies in advance for the length of the post.

I am on Windows 7 64 bit home OS. I have Bitdefender Internet Security 2010 virus signature 5474032, engine version 7.30848.

I received the fatal update at the time of sending but was able to stop most of the scan before too many items were quarantined. I turned off the automatic aspects of Bitdefender as directed and have not shut down my machine since then. I have access to Bitdefender and have updated it and run a scan that no longer detects the ‘Trojan.FakeAlert.5’ or any other problems.

I have manually restored as many items from the quarantine tab of Bitdefender as possible but have been left with many (hundreds) of Bitdefender and Windows system files and a few executable program files (unimportant ones so I care not). The remainder I cannot restore manually as the system asks for a path after telling me the items already exist and I have instructed the system to overwrite the existing file. I tried the patch you have issued for Windows 7 but get the below message when trying to install it from the saved location on my hard drive (desktop);

‘The installation/remove of a previous program was not completed. You will need to restart your computer to complete that installation.

After restarting your computer, run Setup again to complete the installation of Bitdefender Patch.

Setup cannot continue please click Cancel to exit.’

I read that I must reboot to install this patch but that leads to my question, which is this;

Am I now in the best position possible to reboot my machine? The reason I ask is that I my system no longer ‘sees’ my CD drive (drive ). My concern is that, if I shutdown, can I reboot if critical system files are still in the quarantined area of Bitdefender? With no CD drive I will be unable to access the machine with a reboot disk and so will be left looking for a competent tech support guy to assist me, something that in Dubai is a lot harder to find than you might think!

From online reading of others’ reports i understand that i may end up with items in the quarantine area once the patch has successfully been installed and that these are just left over items that are not required. Have i understood that correctly, i.e. even though all should now be OK I may still have items in the quarantine area that are simply not required?

Apologies for the long question and double checking of things but i am far from an able IT person and so need to be guided through this and have reassurance that what i am going to do is correct.

Your guidance in this matter will be gratefully received.

Bit Defender team,

Ran the patch. Computer working fine.

However, quarentine still indicates thousands of files.

Are these duplicates and should I just ignore them?

Thanks and kudos for you're patience with all of our rants over the past 2 days.

Hi DanyDan,

Hang in there. You're doing a great job.

Unfortunately the system backup was not enabled when (for the 1st time in 20 years) I bought a PC instead of building it. All I can do is a complete re-installation which will nuke everything.

cheers

Tom

Hi DanyDan,

Hang in there. You're doing a great job.

Unfortunately the system backup was not enabled when (for the 1st time in 20 years) I bought a PC instead of building it. All I can do is a complete re-installation which will nuke everything.

cheers

Tom

You can always use a Linux Live CD [Knoppix, SRCD, there are loads out there ] and backup your data via any of those live cd's, so that at least all your personal files will be saved.

Remember, your files are *not* corrupted, so it's a solid option to get your personal files back.

@f2010: You can re-install BitDefender if your Operating system is running proper

What do you mean by reinstall ? Do you mean I should go on the internet and download it again. I can't access the bidefender on my computer as it appears it is affected too. If I reinstall will I lose the quarantined files. Sorry if this is a stupid question'

The problem I am having at the moment is that I can open my desktop but can not access bitdefender or most of my files. The only files that appear unaffected are pdfs. Can not even connect to my wireless network. The patch doesn't work as the computer thinks it is infected and I can't go into safe mode. Don't understand what reinstal means and am afraid I will lose the quarantined files. What should I do ?

I thought I was in the clear but it looks like i lost Microsoft Works, how do I get it back? I know I can buy it but I don't want to have to buy since it came with vista.

To restore microsoft works, the disc should have came with your pc. Look in the package for the microsoft works disc.

I don't think mine came with any, its a gateway, so maybe they don't give u the software?

Yeah I have four gateways and they give you the software. Sometimes you have to make your restore discs when you receive the computer. Most of the time though there is also a restore partition on the hard drive.

If you go to the start menu, look for system recovery or gateway recovery. You should see the application restore program and pick works from that program to get it back.

This is so annoying.... I talked to some tech guy he told me they would send a email even in the email it says that the steps that are posted on these forums for a fix with downloading that stupid patch does not work and guess what their reply was. Download that same thing THAT DOES NOT WORK FOR ME.

Bad customer service bad tech support i guess ill take my comp in tomorrow and send the bill and it best be paid off......