Help Please

spike_226
spike_226
in General talk

ok when im installing bitdefender 10 internet into my system it gets upto starting processes and then a Vsserv.exe Error and prevliges thing pops up and stops the whole instal. ive been looking around and have found that problem alot on vista but im running windows xp pro... im at my ends with it and wondering if anyone can help please. thank you for your time.

Comments

  • AndreiASM
    AndreiASM

    Do you have admin rights on your system? You should also make sure that you have completely removed any other security product previously installed. View Niels's topic here on how to remove any other security software from your system. After that, you can try to reinstall BD.


    Andrei

  • spike_226
    spike_226

    yes i tried in my account and im computer addministrtor then i tried in the actual administrator account... i had bit defender 9 on here before and i used the bitdefender removal tool to get rid of any other info.

  • dougmack67
    dougmack67

    I too am having the same problem (vsserv.exe error/permissions) as listed above. I removed Norton AV by their method and proceeded to install BD V10. Got as far as the vsserve.exe stage. I am logged in as admin, I have re-booted, and generally tried everything else I can think of including trying to start the BD service via the services module (I get an error saying that the operation timed out waiting for BD). I am running XP Pro.


    Does anyone have any suggestions?


    Doug

  • Niels
    Niels ✭
    edited August 2007

    Hello


    Try this go to start,run type gpedit.msc press enter expand Software Restriction Policies. You have to make a Path rule where you referring to X:\Program Files\Softwin\BitDefender10\vsserv.exe Change X by the letter of your hard disc or partition where windows is installed on.


    Regards


    Niels

  • spike_226
    spike_226
    edited August 2007

    ok i just looked in that and this is what it says


    No Software Restriction Policies Defined


    this group policy has np spftware restrictions directly on it. you can define such policies, but they will override policies by parent objects.


    to defing software restriction policies, in the action menu, click create new policies.


    ok when i try clicking action at the top nothing comes up.

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