Bsod With Bdselfpr.sys

Hello cgb,

If you still have BitDefender installed, please follow the steps from the next post and send me a PM with the download link of the report.

Also, we need to analyze the dump files that were created after the crash. Please browse to the next location: C:\WINDOWS\, copy the Minidump folder on your desktop, archive it and upload the resulting archive on http://www.sendspace.com/ . After that, please reply with the download link .

Thank you.

Hello Sm3K3R,

Thank you for the dump file. Please go to the next location C:\Program Files\BitDefender\BitDefender 2010, look after "bdselfpr.sys" and tell us the size and version of this file. Also, please tell us if you encountered any other blue screen errors .

Thank you.

Hello Sm3K3R,

Thank you for the screen-shot. As long as you don't use BitDefender on your old computer, you can use the license key to register the product on the new one without any problems.

Thank you.

Hello cgb,

We have found a fix for this issue, but we need to do a little more testing until we will release it through automatic update . We will keep you posted as soon as we will release this update .

Thank you.

I've got the same issue. Systematic blue screen on startup. Driver causing problem is Bdselfpr.sys. Crash occurs since last update (cfr file explorer).

Minidump + BDFileInfo.log, etc uploaded in info.zip file --> http://www.sendspace.com/file/xbr3hw

Note:

1) I was not able to contact your support via email because each time I receive "Your security code did not match the image one. Please try again. Thank you" even if I typed correct captcha

2) automatic update? My pc only start in Safe Mode and no update are available because in this mode I can not start BitDefender...

Hello ,

I am french . Much people here have this same trouble with bdselfpr.sys since 3 weeks . And there is no issue , no solution today 6/12/2009 !!! buy an another anti-virus ?

Now 1 week since any update from Bitdefender on resolution. Will they every fix this problem? Basically we have be told by Alex on Nov 19th that we should shut off program updates till they have it fixed in order to stop the BSOD issue.

Having done that, I have not take a program update now in 16 days. Are these program updates not important?. Every time I come to this sight to look for an update I see at least 1 or 2 people other then myself looking at it, so it must be affecting a fair number of people.

So the question is again, what is the status please? I don't think it is too much to ask for a status. BD has sold us software to protect our machines, I think they should keep us informed about how issues are being handled.

Colin

Hello bsz91,

If none of the steps described in my posts worked, we may think that in your case, this sittuation is caused by another file. Please browse to the next location from your system: C:\WINDOWS\Minidump and reply to our email with all the files that you will find there .

We are looking forward to your reply.

Thank you.

Hi and greetings from Germany,

since the yesterday update of Bitdefender i have the same problem with the bdselfpr.sys-driver: Bluescreen of Death!

With your tip here (renaming the driver) i can start my PC without any problems.

For your information: The version of bdselpr.sy is 1.14.1.17 with a change date of 2009/12/15 17:04:48.

Bye

ScottyScott

Hi ScottyScot,

Can you upload minidump file generated at Bluescreen (you cand find it in C:\Windows\Minidump\) to www.sendspace.com and post here the download link?

If you have the full dump C:\Windows\Memory.dmp, please zip it and upload.

Thanks!

You don't. They don't care. Honestly I waited over a month for this fix. My pc kept crashing with ntoskrnl.exe errors but the process was alwasy either livesrv.exe or vsserv or bdselfpr.sys. 4 days ago I finally uninstalled BD 2010 and installed a free antivirus program. Guess what. No crashes since. Not one.

Hasta - la - vista BD and your crappy product and terrrible customer service.

Hello cgb and Physt ,

@cgb: We are sorry for the late reply to this thread. We did not come up with a resolution until the last major update, because the file that was causing this issue is a very important BitDefender component and it had to be tested properly before its release. Also we had to be sure that the new version of the file will work properly on the systems where this issue occurred after the update was available.

In our first posts we had 2 temporary resolutions for this issue:

1. Stopping the BitDefender product updates and renaming the "bdselfpr.sys" file.

2. Changing the "Start" value of the "bdselfpr.sys" from its registry location, from 3 to 4 .

In order to undo the changes for the first workaround, you will need to enable the BitDefender Silent Update option and then update BitDefender. Open BitDefender in Expert Mode, click on the Update module then on the Settings tab. Under "Confirm Update" and "Manual Update Settings" choose "Silent update" then click on Apply. After that click on the Update tab, hit the Update Now button then reboot your system when you will be asked.

For the second workaround you will need to follow the same steps as in the next post , and change the Start value to 3 . After that, reboot your computer normally and update BitDefender .

@Physt: Please let us know when did you encounter the last blue screen error . Also please browse to the next location from your system C:\WINDOWS\Minidump, archive all the files that you will find there, upload the resulting archive on http://www.sendspace.com/ then post here the download link .

Thank you .

Any new developments with regards to this issue, because I still am experiencing stops while bdselfpr.sys is set to start.

I have no idea what this file's purpose is, but I can't help to feel ****** with it not running.

Please tech team. Is it not a virus perhaps?

Keep us informed

To all concerned: I recently had the BSOD problem after installing Internet Security 2010 latest version. The problem was with the bdselfpr.sys file which caused the "Blue Screen". After reading several forums on the problem it look as if Bitdefender tech support did not have a solution. I then started looking into the problem in safe mode and noticed that searching the registry there were several keys that had an incorrect path to the bdselfpr.sys file. I corrected the path line with the correct and restarted the system normally, boot was fine, NO BSOD and the update and scan ran as normal.

Thanks tech support for your little help in solving this problem. I hope this helps someone else.

REP

Carmen,

I downloaded and installed the file contained at http://www.sendspace.com/file/jv2ue9 as requested.

To clarify, the archive was actually a .reg file to be applied?

Results;

BSOD still continue, strangely it seems to be at every reboot. That means after I reboot I will get a BSOD, the machine will reboot and then be seemingly stable again.

As part of the new fix, Windows is no longer producing any Minidump files for me to offer.

Notes;

Path_Backup and Path_OnlineBackup introduced in the .reg file are non-existant in the directory structure.

What is next?

Hello all,

Regarding your issue, please follow the steps below:

1. First of all please access this link in order to download these files on your computer;

2. Second, please use the next steps for entering in SAFE MODE:

[How to restart in SAFE MODE

- Restart the computer;

- Press the F8 key several times before Microsoft Windows begins to load;

you need to press F8 until you will be displayed a text menu;

- Select SAFE MODE in the text menu and press Enter;

- Wait while Windows loads in Safe Mode; this process ends with a

confirmation message; click OK to acknowledge;

3. Extract the the archive and run the file;

4. Reboot the system in normal mode and check if the issue appears again.

Thank you.

You know what guys at Bitdefender, forget the whole thing. I've decided to not go ahead and purchase, nor recommend your product.

Information security consists of Confidentiality, Integrity and Availability.

Your product delivers neither Integrity nor Availability as I can not depend on my computers while your products are installed and BSOD's on Windows XP is unacceptable, especially so if you guys are seemingly unwilling to support those with problems. That's a monumental FAIL!

Thanks for wasting my time!

The sad thing is that your product seems to work great on other, newer platforms but it seems to the detriment of other, more popular platforms.

La revedere şi bitdefender bun Calatorie sprancenata

Another day has passed by and nothing?

I am being as cooperative as possible with BD. BSOD's are happening a few times a day, generally at system startup but I have also experienced it at some random time later on.

I would really appreciate some acknowledgement that someone has seen these posts and are working on something.

As mentioned yesterday, after applying the regfix bdselfpr.sys BSOD is no longer producing minidumps.

Hello Carmen Cernev,

A few minutes ago I've done your "bdselfpr_IS" solution.

I am using BitDefender Internet Security 2010 on expert mode with my netbook(LGX130),

My Antivirus Protection Level Agressive,

Under virus scan tab all scan modes (system tasks, user defined tasks, misc tasks are agressive).

I hope I won't see the blue screen error after I applied your solution.

If I see the bdselfpr.sys error again I will inform you.

thank you...

Hello enisssss,

We are very sorry for the late response and also for the inconvenience created.

We kindly ask you to follow the steps below and let us know if the issue persists:

1. Please download this file and extract it;

2. Reboot your computer in SAFE MODE;

3. Run the bdselfpr_Av.reg if you have BitDefender Antivirus or bdselfpr_IS.reg if you are using BitDefender Internet Security.

4. Reboot the system in normal mode and check if the issue appears again.

Thank you.

Carmen,

I was skeptical about a registry key pointing to nonexistent files solving this issue, but I gave it a try anyway. And my machine keeps on bluescreening.

The new minidump can be found http://www.sendspace.com/file/1zrtm4. Feel free to contact me directly by PM if there's anything I can help you with.

I understand that blue screen issues are hard to track down, fix and test, but, frankly, this is getting ridiculous. It's been 5 months and this thread is getting ignored most of the time and the best you can come up with in all this time is a registry key?! Between this and the erratic behavior of vsserv.exe on XP and a host of other smaller issues, I don't think I will be renewing my license when the current one runs out.

Hello Carmen,

I spoke with BitDefender and they said "use uninstall tool and reinstall and it will be ok", but it didn't.

I uninstalled and reinstalled the program BUT it happened again 5 times since reinstall

this problem couldn't solve by SUPPORT TEAM, they failed about first message about Bdselfpr.sys error (since Nov 11 2009)

Please solve it IMMEDIATELY

Enisssss

Hello all,

The issue that you have reported has been acknowledged by our team. The fix will be released as soon as possible. It will be done by means of automatic update and won't require any additional action from your part.

We are very sorry for any inconvenience that we may have created and we rest at your disposal for further information.

Thank you for your support and patience.

Seems to work fine now. On my personal laptop that is. Still need to get out to one of my customers to test it on 2 of their machines though. Will reply with the results for those as soon as I get a chance to get to them.

Well done dev.