Update Problem

I'm using winxp sp3. My BitdefenderTS2010 always fail updating a 69k file.What is this 69k file and how can I solve the problem?

Hi ehsanbh and Cocotorino,

Did you alreadly check posts on the subject?

Maybe you could find the answer in one of them.

There are many reasons we could be prevented from updating BD.

You write "all the time". What happened before? Did it work? When? When did you install it?

Please give more details on your system, it will help BD people and helpers.

Do your internet line is fine? can you use an antispyware software? another program update (Ccleaner or either?) or are you unable to get to internet.

My personal problem was the use of proxies when I forgot to activate them.

Do you use proxies?

If you do, we have to enable proxies both in BD and IE (or Firefox) (so it works) or to deactivate them in BD and IE or firefox.

Both run well, but in the same function, activate or not.

Besides, you do not have the same system and maybe BD TS have a big bug too...

(I have Windows XP Home, and BDIS2010 - not TS)

The software is different maybe.

Good luck, but check first in the database.

L.

Hello ehsanbh,

Please try the update (set to notify you before download) and, when the update list appears, select only the Product update (deselect the other one) and then press on Details. You should see a list of files contained in that update. Please post here the list (or a screenshot of it).

Also, please post the complete BitDefender version and build number (right click on the BitDefender system tray icon and select About).

@cocotorino: Please follow the same steps.

Cris.

I have the same problem Win 7/64 Pro FRESH install and fresh BD 2010. Auto update seems to work fine (not sure???) but if I click on the update button manually it says downloading/updating 69kb file but it doesn't down load it. This repeats itself four times then I get a failed update notification. If I click the update button again sometimes it says it's trying to download a 327kb update??

Hello all,

If you all have the same update files that cannot be downloaded, then I can assure you that those files are non-critical and they do not affect BitDefender functionalities. They seem to be some new added media files.

However, I do not know exactly why they can't be downloaded on your systems. I will try to find out some details about these files and post back when I have some info. In the meantime, rest assured that BitDefender should work just fine without those files.

I'll post back as soon as I have more info.

Cris.

ok...a little investigating here reveals that the folder "c:\program files\bitdefender 2010\NAG" has gives an access denied error when attempting an explorer browse of it's files. If this is the intended download location of those media files, I suspect that would be the source of the error. Now, i have attempted to grant myself permissions on this folder as administrator to no avail, but before i go further with this, I would appreciate input from moderator Cris on this issue.

....update: I decided to get permissions on the NAG folder regardless of whether it matters or not (I don't like not being able to browse folders on my comp under ANY circumstance) So after an F8 reboot to safe mode, a quick permissions reset on c:\program files\bitdefender\bitdefender 2010\NAG and back to normal OS, lo and behold the 69KB downloaded and installed. These files were quite useless indeed...just the registration warning HTML and related graphics, and i don't know why that one particular folder had such restrictions...it's not like Coke's secret formula was in there. Anyway, problem solved for now at least.

deep blue

Thanks for the effort. Can this folder's permission not be allowed in normal windows? If not I guess I'll have to do the F8 thing.

Jim

Jim, this kind of changes must be made only in SafeMode, because in normal boot BD SelfProtect prevents you to.

Just out of curiosity, could you post exactly what set of permissions are now (or were, if you already changed them) on that folder?

Cris.

Cris

I have not gone to safe mode to do this yet however I am now having the same problem with a 3696kb file!

Do I click full control for system, Administrators or both?

Thanks

Jim

Allow full control for both....additionally there should be a CREATOR OWNER with "special permissions" granted....As I recall, this group was not present prior to the safe mode modifications, but showed up after the permissions reset.

deep blue

Thanks. I appreciate the help.

Jim

cris

I'm using Windows 7 64 bit OEM Professional. The NAG file security tab was checked for write only in Administrator and System. I can't seem to be able to post a screen shot??

Jim

You are able to attach screenshots in JPG format. You are not allowed to attach BMP files as they are too big and unsuitable as forum attachments.

Cris.

Reset the security settings in the NAG folder and all is well now. Thanks deep blue.