[resolved]Bd Ts 2010 Updating For More Than 30 Minuts

Emile
Emile
edited July 2010 in Bitdefender 2010 products

Hello,


Installing .... and I wait ....


I do not understand why total update is 0kb


Downloaded is 5419kb


EDIT Finally update OK after 40 minuts ??

post-4774-1278655950_thumb.jpg

Comments

  • Lionet
    Lionet ✭
    Hello,


    Installing .... and I wait ....


    I do not understand why total update is 0kb


    Downloaded is 5419kb


    EDIT Finally update OK after 40 minuts ??


    Hi Emile!


    Never see this bug. I do not know where does it come from. I would shut down the computer (after a quick soft CCleaner cleaning with no registry involvement) wait for a few minutes, restart, launch the update and watch the results. (sometimes we just can't update because BD servers are overcharged)


    It is a visual bug maybe?, nothing more? :huh:


    (Let's not be in hurry to launch a repair/remove operation if we can avoid it. :) ... but it could be useful or necessary maybe)


    By the way, you can use dual boot and update on both systems with no issue?


    It's great.


    I dare not having two systems on the same computer... :rolleyes:


    Restart and check the results.


    And launch a quick scan to check if it is available.


    Have a nice day.


    :)


    L.

  • Unknown
    Unknown

    Hello Emile,


    Please make sure that you remove any other security solutions installed on your computer. Also make sure that you have both Windows Firewall and (if installed) Windows Defender turned off. Last but not least please mention the computer details: Processor, RAM etc. To find out that information right click on the 'My Computer' icon on the Desktop and select Properties.


    Regards,

  • Emile
    Emile
    edited July 2010

    Hello, Thanks for your answer,


    I do not have Windows Firewall and Defender installed.


    Again this morning more than 30 minutes to finish the update.


    Do you need more information?


    Just ask.


    Regards


    EDIT Any .log file available?

    post-4774-1278827793_thumb.jpg

  • Unknown
    Unknown

    Hi Emile,


    Please check your email associated with your forum account. Follow the instructions, generate the update logs and send them back as a reply to my message.


    Looking forward to your answer!

  • Emile
    Emile

    Hello Dany Dan,


    Mail received with instructions BUT I have a problem with point 9


    9. Go to http://www.bitdefender.com/site/KnowledgeBase/consumer/#389


    BUT


    as soon as I select this link or copy it to IE or FireFox I receive bitdefender.be window and I cannot access this knowledge base item


    How can I suppress this access to Bitdefender.be !!!!!


    THanks in advance

    post-4774-1278922934_thumb.jpg

    post-4774-1278922946_thumb.jpg

  • Unknown
    Unknown

    Hi Emile,


    I believe that the issue was discussed and resolved HERE


    If you have any further queries related to the update module feel free to contact me anytime by simply replying to the email you received.


    Issue resolved, topic closed.


    Kind regards,

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