2010 Total Security "update Problem"

Whity
Whity
in Bitdefender 2010 products

Hello, everyone i use Bitdefender Total Security, used Bitdefender since 2008 But never had a problem like this.


When i try the update option I only get A Red-Circled ! And no description about the problem. I tryed like EVERYthing, followed many of your instructions but it doesn't work, please help me.


Regards ! :)


Whity

Comments

  • badex
    badex
    Hello, everyone i use Bitdefender Total Security, used Bitdefender since 2008 But never had a problem like this.


    When i try the update option I only get A Red-Circled ! And no description about the problem. I tryed like EVERYthing, followed many of your instructions but it doesn't work, please help me.


    Regards ! :)


    Whity


    I've had problems with updating for the last week or so. Either the loading symbol goes around forever or else, like you, I get the exclamation mark icon with no error message. I tried resetting the firewall rules and restarting. Next I tried reinstalling the software but to no avail. This has been driving me nuts. I can't seem to find a solution anywhere. <img class=" />

  • Lionet
    Lionet ✭
    I've had problems with updating for the last week or so. Either the loading symbol goes around forever or else, like you, I get the exclamation mark icon with no error message. I tried resetting the firewall rules and restarting. Next I tried reinstalling the software but to no avail. This has been driving me nuts. I can't seem to find a solution anywhere. <img class=" />


    Hi badex and Whity,


    can't stay too late tonight, I'll answer a bit fast.


    1) Give details on your system. It will help BD technicians.


    2) Do you have access to internet in spite of this problem? Is your IE, FF, Chrome or Opera fine?


    3) Do you use a proxy to surf on internet? (proxy rules should be activated or deactivated on both soft (Bitdefender and IE or FF)


    4) What happened last week? (for Badex) Do you suspect a malware? downloaded something nasty?


    Maybe download your bd version on the hard disk from BD, switch off internet line, make a full deinstallation of your BD soft (through its program) (not a simple repair )scratch what is left of the old program - to be found with CCleaner. Then install the bd you downloaded (it should be clean - if we put aside the malware possibility) and only after that go to internet to check the update.)


    good night,


    :)


    L.

  • Whity
    Whity
    Hi badex and Whity,


    can't stay too late tonight, I'll answer a bit fast.


    1) Give details on your system. It will help BD technicians.


    2) Do you have access to internet in spite of this problem? Is your IE, FF, Chrome or Opera fine?


    3) Do you use a proxy to surf on internet? (proxy rules should be activated or deactivated on both soft (Bitdefender and IE or FF)


    4) What happened last week? (for Badex) Do you suspect a malware? downloaded something nasty?


    Maybe download your bd version on the hard disk from BD, switch off internet line, make a full deinstallation of your BD soft (through its program) (not a simple repair )scratch what is left of the old program - to be found with CCleaner. Then install the bd you downloaded (it should be clean - if we put aside the malware possibility) and only after that go to internet to check the update.)


    good night,


    :)


    L.


    Im 100%Virus Free, last week i could download like every update but now ......And no i don't use a proxy.

  • Lionet
    Lionet ✭
    Im 100%Virus Free, last week i could download like every update but now ......And no i don't use a proxy.


    Hi Whity,


    Give details about your system (windows, internet provider,...) indications to BD helpers.


    example: you can see most of my details. :) we do not have the same BD version (I have BD IS 2010 not BD IT 2010) but I do not think it makes the difference and no problem whatsoever.


    Did you try to download the BD software, deinstall the soft with internet off and install the latest BD downloaded soft?


    What did you install before the problem appeared? A new firefox module? anything? ( even if you do not think it is a malware... and you say you're sure you are 100% vurys free... it could make a mess with BD or your other internet software).


    No rules changed in BD's firewall rules?


    You said you tried almost everything, well... it does not leave a broad range of solutions... :mellow:


    regards,


    L.

  • Whity
    Whity

    Can't a Developer help me?!


    Im running on Win7 4GB Ram 3.0ghz Intel Core 2 Duo.Alot of peep's have got this issue it ain't just me, Internet: Wireless no Proxy....

  • Whity
    Whity
    edited July 2010

    Oh, so that's all no help i just realised i wasted my money, sorry guy's but i won't renew my license.


    P.S: Do me a favor at least Hire some Basic-IT Knowledge Employees.

  • badex
    badex

    Windows 7 Home Premium (x64) Version 6.1.7600 Build 7600 Intel Core i3 CPU No proxy server. Currently using BD TS 2010. I did a scan and found Generic.Malware.sp!.6F4DAFAC which was subsequently deleted- I'm not sure if this is causing the problem though.

  • Whity
    Whity

    Can't somebody friggin help?,If NO just say it, and we're done here.

  • Lionet
    Lionet ✭
    Windows 7 Home Premium (x64) Version 6.1.7600 Build 7600 Intel Core i3 CPU No proxy server. Currently using BD TS 2010. I did a scan and found Generic.Malware.sp!.6F4DAFAC which was subsequently deleted- I'm not sure if this is causing the problem though.


    Hi badex and Whity,


    For Badex


    You will find the generic malware you named in an old message in google... it could only be suppressed with its directory. maybe the name is generic, so we do not know really what is it.


    For Badex and Whity.


    You could check your hard disk, the presence of malwares is possible.


    What I do with my friend's disks: I take off the hard disk and plug it(*) as an external storage on a clean, well-protected (**)computer and we analyze the hard disk. Usually we find some bad stuff...


    Try it.


    :huh:


    Regards


    L.


    (*)the small material is not expensive.


    (**) in addition to the updated antivirus soft, I use malwarebytes's antimalware, (free edition) it is useful.


    Then download the bd file, cut the internet line, fully deinstall the bd soft, install the new one...

  • Whity
    Whity
    Hi badex and Whity,


    For Badex


    You will find the generic malware you named in an old message in google... it could only be suppressed with its directory. maybe the name is generic, so we do not know really what is it.


    For Badex and Whity.


    You could check your hard disk, the presence of malwares is possible.


    What I do with my friend's disks: I take off the hard disk and plug it(*) as an external storage on a clean, well-protected (**)computer and we analyze the hard disk. Usually we find some bad stuff...


    Try it.


    :huh:


    Regards


    L.


    (*)the small material is not expensive.


    (**) in addition to the updated antivirus soft, I use malwarebytes's antimalware, (free edition) it is useful.


    Then download the bd file, cut the internet line, fully deinstall the bd soft, install the new one...


    Well, if you'd be more careful you would have noticed, that in my last post, i Said im Virus-Free.

  • Lionet
    Lionet ✭
    Well, if you'd be more careful you would have noticed, that in my last post, i Said im Virus-Free.


    OK, I wrote too fast to both of you. I forgot to notice you're sure you are safe, good news.


    What do we have left besides Bitdefender and Windows 7 or maybe the wireless connection? (or another soft...)


    I do not have W7 and I use ethernet, I can't talk about wireless connection, maybe there is a bug of the wireless connected to Bitdefender network?


    Could you reinstall previous settings?[/b] at least before your trouble came?


    That kind of function was installed with XP, it could me more accurate maybe with W7.


    With XP, it is clear that if we go fetch old saved settings we have to reinstall antivirus software. Anyway.


    At least, we do not lose too much time doing that.


    Did you try to reinstall a previous restauration?


    Good night,


    L.

  • Cristi Raducu
    Cristi Raducu

    Hello all,


    To fix this situation you can run the following patch.


    http://www.bitdefender.com/files/Knowledge.../file/patch.exe


    Please let me know if the situation persists.


    Thank you !

  • badex
    badex
    Hello all,


    To fix this situation you can run the following patch.


    http://www.bitdefender.com/files/Knowledge.../file/patch.exe


    Please let me know if the situation persists.


    Thank you !


    Hi there,


    I downloaded the patch but it's still not working. Any other suggestions?

  • Cristi Raducu
    Cristi Raducu
    edited July 2010

    Question: have you used our uninstall tool to completely remove v2008?


    If not you can run it from: http://www.bitdefender.com/uninstall and install back 2010.


    I'm asking because you might have leftovers of 2008 still on there.

  • Whity
    Whity
    Question: have you used our uninstall tool to completely remove v2008?


    If not you can run it from: http://www.bitdefender.com/uninstall and install back 2010.


    I'm asking because you might have leftovers of 2008 still on there.


    Actually, my bd got removed cause of my OS Changes. I formated my disks and so on.

  • Cristi Raducu
    Cristi Raducu

    I see.In this case can you tell me what's the build version of your BitDefender (right click on the icon and About).

  • badex
    badex

    I didn't have an older bitdefender installed. The build version is 13.0.21.347

  • badex
    badex

    It also looks like quite a large update. Take a look at the screenshot.post-35433-1279982582_thumb.png

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