In August 2009, I took out my third year subscription to Bitdefender and downloaded Bitdefender 2009 onto my PC which is running XP
Initially it did not work and crippled my PC, at one occasion, it took 9 hours (Yes that's HOURS) from switching on my PC to being able to use it. It was eventually determined that Bitdefender did not like my ZoneAlarm firewall and so Bitdefender's advice was to disable ZoneAlarm. I then also had to uninstall Bitdefender 2009 in order that I could get use of my PC back.
I then had to upgrade the product I had to Bitdefender Internet Security 2009. It was a week without anti-virus software - even though Bitdefender had taken payment from me.
I had further issues with Bitdefender Internet Security deleting my e-mails without my authorisation. A poster on this forum said it was impossible to do that. Well I know when I see an e-mail in a webmail browser and I know when it does not download in to Outlook. I got e-mails in my inbox with no subject and no content. It can and did happen and to date no one has been able to tell me how to retrieve those e-mails. I have assumed them lost.
The disappearing e-mails only occurred after installation of Bitdefender Internet Security 2009
I think many people reading this will probably know what happens next ... on 24 August 2009, I was advised by Bitdefender that they had released Bitdefender Internet Security 2010 and, yes, their recommendation was to upgrade to that product.
The fact that I was asked to do that suggests to me that Bitdefender rolled out a product (Both BD2009 and BDIS2009) that was not properly evaluated and tested before it was released. I put that to Bitdefender and rather unsurprisingly, they did not answer or comment. Nor did they comment when I asked about the licence countdown being stopped until the matter was resolved.
I installed BDIS2010 and the problem of missing e-mails recurred, a point which I made to Bitdefender on 25 August 2009.
On 28 August 2009, Bitdefender advised that when they had solved the issue, they would extend the license key.
On 31 August 2009, they closed my forum topic without resolution being offered.
I therefore re-opened a fresh topic. I also forwarded those emails with no subject and deleted content to Bitdefender. They advised that they could not view them as they were corrupted ... well what corrupted them? Bitdefender Internet Security 2010 did as far as I am concerned. They were available in webmail and had both subject and content, there was nothing new on my PC other than Bitdefender Internet Security 2010.
I disabled the anti spam filter of Bitdefender 2010, because my own webmail filters did the job far better in that if it identified an item as spam it moved it to a spam folder. Outlook, downloaded my e-mail (that had already been subject to spam filter by webmail) only for Bitdefender to incorrectly identify some of it as spam and delete / corrupt it and it became irretrievable.
As far as I am concerned the Anti Spam should have been an integral part of Bitdefender Internet Security 2010. It should have worked and should not have deleted / corrupted my e-mails. It's a part of the product that did not work. The problem I had was resolved only by diabling Antispam.
I recently also had cause to contact Bitdefender with an issue regarding vsserv.exe and the fact that it was crippling my PC and making it almost unusable. The customer service representative did not seem very knowledgable of the product on which he was advising and when I asked how to do something that he had suggested, he chose to hang up.
Is that how you want to have your company represented?
My problem with vsserv.exe persists.
On 4 July 2010 I received an e-mail advising that my subscription was about to expire.
I e-mailed Bitdefender and advised them of the issues that I had had with their product in 2009 and that Alex Stanciu had advised me that my subscription would be extended in view of this. No response was forthcoming.
Around the same time, I put in a request for a password reminder for the forum in order that I could post it here. That way, when it is ignored, people can see it is being ignored and form their opinions of Bitdefender. It took 10 days for the password reminder to be sent (Whereas the forum message said it would be almost instantly).
On 14 July 2010, I posted on here asking about my subscription extension. It took 4 days to get a response.
In that response I was asked to forward my license key via PM to DanyDan.
Today is 28 July 2010. Despite sending another PM and a further 3 posts on the thread, nither Danydan nor any Bitdefender representative for that matter has responded.
Do you intend to honour your commitment to extend my licence or not?
