Unable To Reach The Download Page

VIM
VIM
in Bitdefender 2010 products

I am unable to get to page http://www.bitdefender.com/nl/Downloads/ (which should allow me to download the 2010 Internet Security files for a re-install I wish to make). Connection times out.


I can go to http://bitdefender.nexway.nl/ but cannot choose my (Belgium) or any other country site from there.


I can reach "my Bitdefender" page but the link there to download the "Kit" shows the same problem.


Used IE8 and Google Chrome. Both show same problem. All other websites work fine.


:(


Anyone any idea what is keeping me from reaching these Bitdefender site pages???

Comments

  • Unknown
    Unknown
    edited August 2010

    Hello,


    The download page for BitDefender is:


    http://download.BitDefender.com


    For Belgium you can visit: http://www.BitDefender.be/ - you can choose Francais or Nederlands as the display language for the website.


    Other useful links:


    Uninstall tool - mandatory to be used when re-installing BitDefender


    BitDefender Internet Security 2010 - 32bits - Version Française


    BitDefender Internet Security 2010 - 64bits - Version Française


    BitDefender Internet Security 2010 - 32bits - Nederlandse versie


    BitDefender Internet Security 2010 - 64bits - Nederlandse versie


    The UserGuides for BitDefender Internet Security 2010 can be found at:


    Français


    Nederlands


    Cordialement/Vriendelijke groeten,

  • VIM
    VIM

    Thanks for the information... but this is NOT resolved!


    Internet Explorer (and Google Chrome) time out every time I use a link to a Dutch page of Bitdefender. The French pages work well.


    I want to download a Dutch version, not a French one as I do not understand the terminology on the French pages or user interface of Bitdefender.


    I removed my cookies, temporary Internet files, logged in as another Administrator user... nothing works.


    I am on Windows 7 Ultimate and IE 8.


    :unsure:

  • Unknown
    Unknown

    Hi Marc,


    Please provide me with the links you are trying to visit when IE / Chrome times out. I provided you with the download links for the Dutch version of the software in my previous post.

  • VIM
    VIM

    Links to the Dutch Belgian site do not work:


    http://www.BitDefender.be/ shows screen with language selection but from there selecting "Nederlands" does not work.


    Your direct link http://www.bitdefender.be/?lang=nl does not work either.


    Your direct links to files DO work so for the time being I will be able to download what I need, thanks to your other links but I presume that the Belgian Dutch site does not work as expected. I tried it from a completely different computer in a totally different (business) environment and it shows the same pattern.

  • Unknown
    Unknown

    Hi Marc,


    I have tried the following links and all worked for me:


    http://www.bitdefender.com/nl/Downloads/


    http://www.bitdefender.com/nl/


    http://www.bitdefender.be/?lang=nl


    As I have two more complains on this matter please provide me with the following information:


    - are you using a router to connect to the Internet ?


    - are you using a proxy ?


    - what is your ISP(Internet Service Provider) ?


    - do you have a dynamic or static IP address (does your IP change every time you restart the PC) ?


    - have you tried to visit the above websites with another browser ? i.e. Mozilla Firefox or Opera


    Regards,

  • VIM
    VIM

    - are you using a router to connect to the Internet ? NO


    - are you using a proxy ? NO


    - what is your ISP(Internet Service Provider) ? Telenet


    - do you have a dynamic or static IP address (does your IP change every time you restart the PC) ? Dynamic


    - have you tried to visit the above websites with another browser ? i.e. Mozilla Firefox or Opera. NO; have only IE8 and Google Chrome installed.


    Those questions have the same answer for both locations from where I have tried to connect.

  • Unknown
    Unknown

    Thank you for the information. We will contact the Telenet ISP and, as soon as I will have an answer I will let you know. If you need any additional information feel free to ask.


    Kind regards,

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