Total Security 2010 Services Not Responding

Hello stevenomes and hadyhosny,

Both of you have been sent an email for further investigation. Please reply as soon as possible so that we can determine what is causing this situation .

Thank you .

i too get a similar problem, following an update(sometimes frequently) it will display a window saying that the services are temporary unavailable,then nothing ,firewall appears to be active but everything else appears to be doe doe,the only way to get the tray icon back to red is a re-boot,also the network menu that shows connected pc's on your lan sometimes fails too,or it will say the computer is offline when im using it to view this as bit defender is installed on it,lol,and the latest one is the antispam toolbar no displaying in outlook express 6 but works in outlook office mail client????? what is going on this should still be a beta and being tested as it's not finished

Hi Alex,

thanx for support. The KB article says it would be better to generate the dumps and logs just when the problem is there, so maybe you have to wait a couple of days. The problem arises every two or three days.

Regards, lutz

Ok. I sent the requested files for analysis. Hopefully this is something that can be resolved soon. I am currently debating renewing my bitdefender subscription and if I cannot get this issue fixed I will be forced to turn elsewhere. Thanx for your help with troubleshooting this issue.

Scott

I am also getting this problem with 2010 antivirus.

It very regularly greys out and says the services are not responding.

Please contact me with anything you want me to do to help.

-Alceh

Hello Alceh,

This issue requires further investigation and that is why we have contacted you through the email with some instructions that will help you obtain some reports that we need to look on.

We are looking forward to your reply .

Thank you .

Same:

A. FIRST ISSUE

1. The security status warns about 2 security issues:

- "automatic update is disabled"

- "update has never been performed"

2. However, I had configured BitDefender to automatically update, and I believe that it has been updated a number o times.

3. Clicking on "Fix All issues":

- fails to re-enable automatic updates

- update is no performed; I have to click "finish"

5. In BitDefender control panel, I go to the "Update" section.

- The 'Update' tab is greyed

- The 'settings' tab is grayed, too.

I run XP32 XP3.

B. SECOND ISSUE

Tried to report the problem using the online form. Repeatedly tells me that the security code doesn't match the image one; however, it DOES match the image.

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NOTE: submitted this on the Support Chat. Waiting for an email.

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I am also having similar issues. I did a reinstall which was very painful. Had to run the uninstall program several times...

Issues.

1) Icon goes greyed out then it comes back. Says services are not available (vsserver.exe) is not available. Then it comes back.

2) Bitdefender will say I have an issue but when I got to check, the console opens for a few minutes and then a screen comes up saying bit defender is not available similar to 1)

3) Internet access is very very slow. I have a 3 year 5 license and installed this on my mom's machine XP SP-3 It's so slow she went back to her old computer with norton and Windows 2000. she thinks it's great in comparison to what was happening with XP and bit defender. Here machine has 2gig of ram and is fast.

4) I run true crypt. With bitdefender installed truecrypt takes a significant amount of time to start. True Crypt installs a service when t runs.

5) When I took bit defender off, true crypt was very fast to start and web surfing was very very fast.

6) When I reinstalled bitdefender, true crypt has slowed again and web surfing has slowed noticably.

Hardware System is Quad core 2.40mhz 4 gig ram fast hard drives

Software is XP with SP3

Bitdefender 2010.

The problem is bitdefender. All problems disappeared when bit defender was removed.

Also... can not find a bitdefender log, and there is no logging service as mentioned in other posts.

Thanks

Colin

I am having the same problem. I recently purchased BitDefender 2010 total security, and have installed it on my desktop, and 2 home laptops. Everything worked fine for the first week or so, then I noticed that the icon in the task bar was grayed out, and I get the message that BitDefender Services are not responding. When I restart my computer, it works, but only for a little while, then I get the error again. I have ran services.exe and selected "start program" for Bitdefender, and that turns it back on, but again, only temporarily.

I am surprised that this thread was started over 6 months ago, and there is still not an official fix posted to the thread.

Please let me know what I need to do in order to fix the prob.

Thanks

Alex Stanciu,

I am having the same problem and since late March when I paid and installed BitDefender, I have had nothing but problems. Now BitDefender will not load from startup, not even a greyed out icon. The message tells me to search your support page.

WHO DO I SPEAK TO IN ORDER TO GET MY MONEY BACK so I can purchase a virus protection program that works without constant tweaking?

Same issue here on 2 different computers. One is Vista 64, one is Win 7 (now running beta which works fine). I'll send whatever files I need to if you let me know what and how.

I am having this same problem... Can anyone from Support help me? It has been going on ever since I installed it... It's too bad im locked in for a few more years of this BS.

BTW i am on Windows XP SP2..

I'm not from bitdefender, but at least i will respond to you. My best idea which has worked the longest and gotten it down to only gray ball on updates, is to do the following.

Run a complete virus scan while BD is still working (hopefull that's more often than not)

Remove anything it finds

Uninstall BD with the uninstall tool

Uninstall any other security solutions (adaware, spotbot, etc) except a registry cleaner

Restart your computer

Run a good resgistry cleaner that you trust. I've used CCcleaner which seems to do the job and is light

remove all traces of BD that are left.

Reinstall BD Total Security. Restart if prompted

Change it to run update every 4 hours.

Pray that you dont see the deathstar in the lower righthand corner of your screen.

I still get it but it only happens during updates now(every four hours) or an alternative is to just leave update at manual and have it run when you are sleeping or something.

I know its a pretty lame solution but if you purchased a 2 yr license this might be the best plan to at least make the problem manageable until they come out with 2011

I am having the same issue (gray ball) on about half of my 10 computers, all running Windows XP SP2, both Media and Pro versions. It seems to be getting worse as the year progresses. One of them is my POS server so it is a real pain to reboot except for after store hours.

yeah, that really ######. sounds like a more major problem than what I have (just on home computer). I hope someone can help you get it resolved. Might as well do the sys dump thing so you have it ready when they ask you (seems thats all the want to see nowadays)