Firewall Is Disabled

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Comments

  • tersoo
    tersoo

    i bought a 10 user license and i had to reinstall bitdefender total security 2010 on one of the laptops after reinstalling, my firewall cannot be enabled, and i cannot update, could you send me a solution ASAP............

  • gtyson4
    gtyson4

    I recently installed Bitdefender Internet Security 2010 but I can't enable the firewall as Iget this error "Failed to communicate with the Bitdefender Security service!"


    The product is registered but I haven't activate it yet


    can anyone tell me what to do ???.pls

  • Unknown
    Unknown

    Hello tersoo & gtyson


    Please be so kind as to follow the instructions from this post and let us know if the situation persists.


    Thank you.

  • hockeymask1
    hockeymask1

    i am also having this problem, i bought internet security 2010 TWICE and installed it again and again and followed your instructions for running the patchs as well as uninstalling. Also i have done what it says in the article from the link above from the Technical Support person.


    Still my firewall does not enable.


    I am running a Vista 64-bit computer.

  • Unknown
    Unknown

    Hello Bhimani,


    Hello all,


    In order to solve this issue please be so kind as to make sure you uninstalled any other security solution you might have on the same computer (any spyware removal, Ad Aware, Spybot or any another antivirus).


    Having more then one security product installed on the same PC can degrade performance and cause system instability. Even if they are turned off, there are some active processes running in the background. We recommend you to uninstall all the other security solutions in order for BitDefender to work properly. We also recommend you to run a registry cleaner on your computer in order to improve the system performance.


    If the issue still persists please follow the steps from this link in order to provide us with the reports we need for further investigation.


    The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from the Subject of the e-mail so that I may analyze the reports and send you a solution as soon as possible.


    Kind regards,

  • reb1972
    reb1972

    Hi


    I have just upgraded to Windows 7 and for some reason the firewall will not enable. I am getting a box come up saying unable to communicate with the bitdefender secuirty service! I am unable to contact anyone in instant chat and a reply to my email could be 48 hours!......Any help please?

  • Unknown
    Unknown

    Hi Mitsy,


    Please tell me what BitDefender product are you using. Also enclose a screenshot of the error message you receive about the BitDefender Firewall.


    Regards,

  • RichardN
    RichardN

    Please can you email me instructions.


    Thank you!

  • Unknown
    Unknown

    Hello Richard,


    Please provide me with more details about the issue you encounter and I will send you the appropriate instructions to resolve it. If any error message please enclose a screenshot of it in here.


    [How to create a screen shot]


    On Windows, press the Print Screen or Prnt Scrn key on your keyboard, found at the upper right of the keyboard. This key will capture the entire screen. Open up your paint program -click on "Start -> All Programs -> Accessories -> Paint".


    In the paint program, select File/New, then Edit/Paste. Save the file as JPG and attach it to this topic.


    Looking forward to your answer!


    Regards,

  • EliteGamer
    EliteGamer

    Hello,


    I bought & installed BitDefender Total Security 2010 today, and I'm having the same issue with the firewall not enabling. My laptop is on Windows Vista Home 32-Bit that has any relevance. From prior posts I see that tech support is provided via email; looking forward to some help with this. Thanks in advance.

  • Lionet
    Lionet ✭
    Hello,


    I bought & installed BitDefender Total Security 2010 today, and I'm having the same issue with the firewall not enabling. My laptop is on Windows Vista Home 32-Bit that has any relevance. From prior posts I see that tech support is provided via email; looking forward to some help with this. Thanks in advance.


    Hi EliteGamer,


    Just to remind you common issues we have with these features.


    I only have Windows XP (not Vista nor Seven) but the problem is maybe the same.


    1) It is necessary to let windows firewall deactivated to be able to use Bitdfender firewall activated and do the updates.


    2) Your laptop... I suppose it is a brand computer? HP, Compaq, Acer,... Brand computers are loaded with "free" software usually including antimalware products (firewall, antivirus). It is necessary to fully desinstall the old antimalware software.


    Rule: 1 firewall per system and only one, 1 antivirus per system and only one.


    Maybe you already did it? O.K I just asked...


    Thanks for the details, it will help BD support, and have a nice day,


    :)


    L.

  • maddybrock
    maddybrock

    i am having the same problem, can you please send it to me too.


    Thanks

  • maddybrock
    maddybrock

    i am having the same problem, can you please help me fix this.

  • Bigchess
    Bigchess

    Yet again ANOTHER problem done by bitdefender. Why does it seem like every few months I'm back here seeing major problems I encounter with new updates to this program. Please bitdefender do your testing BEFORE you release these updates.

  • Unknown
    Unknown

    Hello,


    @EliteGamer: Still having issues with the BitDefender Firewall ? Please provide me with the following information:


    - a screenshot of the error message you receive (if any)


    - any other security solutions installed on the same computer (if you removed any prior installing Bitdefender please mention them)


    - is the Windows firewall enabled or disabled ?


    @MadeleineBrocklesby: please provide me with more details about the issue you encounter along with the BitDefender product and your Operating System. Also please provide me with a screenshot of any error / notification message you may receive.


    [how to create a Screenshot]


    - press the Print Screen or Prnt Scrn key on your keyboard, found at the upper right of the keyboard. This key will capture the entire screen. Open up your paint program - you can use virutually any paint program, including Photoshop, Paint Shop Pro, Corel PhotoPaint or Microsoft's Paint, usually installed on Windows in the "Start -> Programs -> Accessories -> Paint". In the paint program, select File/New, then Edit/Paste. Save the file as JPG and add it in the topic.


    Thank you!


    Regards,

  • pearlbasin4444
    pearlbasin4444


    Please send me the procedure also.


    Dan

  • jarhead4exg
    jarhead4exg

    I am having this problem also.


    Past products I have used are McAfee, (Used removal tools) Nortons Trial, (used removal tools), BitDefender GameSafe, (only uninstalled trough remove programs) and now I am trying to use Bitdefender Internet Security 2010 which is where I am having the problem. I am using the trial version. I am wanting to switch companies from McAfee and BitDefender was pointed to me by a friend. I plan on getting this if i can get it to work :/


    http://www.bitdefender.com/KB391


    I have already done that.


    Is there a removal tool I need to use to delete GameSafe??? I removed it because it wasnt compatible with my version of windows. I am using Windows 7 Ultimate 64bit.


    It keeps saying I have 1 issue affecting the security status of this pc. When I click to fix the firewall it says failed.


    Any help would be appreciated.

  • jarhead4exg
    jarhead4exg
    edited August 2010

    bd_1.png


    bd_2.png


    I tried using the Bitdefender removal tool and starting over but this didnt work. Also tried the patch thing again after doing this as you can see above.


    So now I know its not GameSafe doing anything.

  • Unknown
    Unknown

    Hello,


    @Jarhead: I do suspect that you haven't removed Bitdefender completely. The uninstall tool can be found HERE


    Save the file then open it. Click on the Uninstall button and wait to be asked to restart the PC. If you have any other security solutions make sure you uninstall them all before re-installing BitDefender. Note that all security solutions must be removed with the tool each Company provides. If you removed any software from Add/Remove Programs under Control Panel run the specific uninstall tool to remove all files.


    The BitDefender GameSafe license key can be used to register BitDefender Internet Security 2009/2010.


    I have sent you the instructions on how to correctly re-install BitDefender. That should resolve the firewall issue you are facing.


    @DPB: email sent. Please check it, follow the steps and let me know if the issue persist.


    Regards,

  • jarhead4exg
    jarhead4exg

    Doing so now I also ran Revo and jv16 PowerTools to double check everything. If this doesnt work the only thing I know to do is a fresh install of Windows.

  • jarhead4exg
    jarhead4exg

    Still doing the same thing <_<

  • jarhead4exg
    jarhead4exg

    bd_3.png


    I installed it on my other pc which is windows 7 32bit it had McAfee on it also...


    No problems with Bitdefender working on it though.

  • jarhead4exg
    jarhead4exg

    i just ended up reinstalling windows.... all is good now

  • Unknown
    Unknown

    Glad to see the issue is resolved. Contact us at any time with any future queries you may have.


    Kind regards and a great week!

  • tonyli
    tonyli

    I am having the same issue...


    BD Support, could you perhaps send me an email to my account. I already tried the patch to uninstall and installed the second patch, all failed. Please advice. Thanks

  • Chola
    Chola
    Hello kunalkoool,


    We have sent you a procedure that should help you re-enable the BitDefender firewall . Please reply to my email if you have any other questions .


    Thank you .


    hey man,would you please send me those instructions,because im fighting with the same problem...thanks...

  • ZeRAWDOG
    ZeRAWDOG

    Could I get the email aswell because I am getting the same issue.

  • hamed.tehrani@gmail.com
    hamed.tehrani@gmail.com

    Hello Team


    I got the same problem as I have just upgraded from Vista to Seven:


    "Failed to communicate with the Bitdefender Security service!"


    Please help me to enable my Firewall.


    regards

  • Lionet
    Lionet ✭
    Hello Team


    I got the same problem as I have just upgraded from Vista to Seven:


    "Failed to communicate with the Bitdefender Security service!"


    Please help me to enable my Firewall.


    regards


    Hi Hamed Tehrani,


    I only have XP, but I guess some issues with Vista or Seven could be the same, I mean we have to deactivate Windows XP's firewall before we can activate Bitdefender's firewall, run updates and so on... B).


    It could be the same with Vista and Seven.


    And Seven's firewall is well hidden.


    Sorry for the french version of "how does it work" below, however have a look at it , it indicates how to run Seven firewall(and how to deactivate it), I'm sure you could find with google the english similar help lines...


    firewall windows seven hidden


    Start-< Run , type: wf.msc


    I guess the issue is there, please tell us if it works...


    Besides, I'm not hot at updating a system to another (98->XP, XPHome->Pro, XP->Vista (or Seven) I guess we can have issues too and the cleanest way is to install a software on a freshly formatted hard disk... ^_^


    Regards


    :)


    L.

  • Unknown
    Unknown

    Hello Hamed,


    Please read the article below and upgrade to BitDefender 2011:


    http://forum.bitdefender.com/index.php?showtopic=20941


    Kind regards,

  • nchantry
    nchantry

    I know this thread is getting a bit old, but I am now have these same problems in "Bitdefender Internet Security 2011".


    I have just re-built a clean, Windows 7 Professional 64 bit box, and applied all applicable Windows Updates.


    I have installed Bitdefender Internet Security 2011. The installation went ok, but from the very start Bitdefender could not start - I was getting the following error in the Windows event log


    Activation context generation failed for "C:\Program Files\BitDefender\BitDefender 2011\bdagent.exe". Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.


    I eventually managed to solve this by installing the Visual Studio 2008 VC++ redistributable files. Would have been nice if Bitdefender could have managed this, but anyway...


    I can now start Bitdefender, but if I attempt to enable the firewall, or run a virus scan, I get the following:


    The BitDefender Security Service (vsserv.exe) is unavailable at the moment. Please restart the computer and try again..."


    Now, in the past IS 2010 I have had this problem whenever I restarted my machine, and I could work around it simply my manually starting the virus should service (the automatic start never worked). However, with IS 2011, this service doesn't even seem to be installed - the EXE exists, but no such service.


    Any ideas?

  • Lionet
    Lionet ✭
    I know this thread is getting a bit old, but I am now have these same problems in "Bitdefender Internet Security 2011".


    I have just re-built a clean, Windows 7 Professional 64 bit box, and applied all applicable Windows Updates.


    I have installed Bitdefender Internet Security 2011. The installation went ok, but from the very start Bitdefender could not start - I was getting the following error in the Windows event log


    I can now start Bitdefender, but if I attempt to enable the firewall, or run a virus scan, I get the following:


    The BitDefender Security Service (vsserv.exe) is unavailable at the moment. Please restart the computer and try again..."Any ideas?


    Hi nchantry,


    Did you deactivate windows firewall? it is necessary with Windows XP to be able to use Bitdefender, I guess it's necessary too with Seven Pro 64 bits... but I don't know the latter, simply patches are different according to the function, and I can't have access to the search function just now. <_<


    An expert will probably answer you soon...


    Oh, you'd better put the message in a new thread in the Bitdefender 2011 file (you write you have BD IS 2011).


    Regards,


    :)


    L.

  • rcarter515
    rcarter515

    I've had the same issue, Firewall doesn't show any network adapters. When you try to turn the Firewall off you get an error that BitDefender Firewall failed to communicate with the bitdefender security service. I have ticket 201009031007868 opened for some time and have furnished numerous findings such as once the troubleshoot wizard is executed it reports drivers successfully loaded and I see VSSERV restarted and things work fine until next reboot. I would like the instructions of a possible work around. I've already uninstall, ran the new cleanup utility, CCLeaner, etc and nothing has worked on this laptop with Windows 7 Home Premium. Thanks...

  • speshdiv
    speshdiv

    Hi,


    I have the same problem. My BitDefender 2010 Firewall won't enable, no matter what.


    Could you also please send me the procedure?


    Also, I have seen that I can upgrade to BitDefender Internet Security 2011 for free.


    Will this solve the problem?


    If possible, I would like to avoid this, since I have a fairly old computer and do not completely match system requirements.


    Thanks for your speedy response.

  • Unknown
    Unknown
    edited September 2010

    Hello,


    nchantry: the issues you encounter are due to a faulty upgrade from 2010 to 2011. Use the uninstall tool then restart the PC. Then use a registry cleaner and make sure there are no files or Windows registry entries still stored on your PC.


    Restart the PC again and download the file below according to your computer architecture:


    32bits:


    http://download.bitdefender.com/windows/de...ty_2011_32b.exe


    64bits:


    http://download.bitdefender.com/windows/de...ty_2011_64b.exe


    Proceed with the installation let us know if the situation will be fixed after following the above steps.


    speshdiv: I have sent you instructions on how to further investigate this matter via email. Check your Gmail account and send me back the requested log files. Your ticket ID is: 201009201022646


    Regards,

  • neglador@yahoo.com
    neglador@yahoo.com
    edited September 2010

    I am receiving the the error message Failed to communicate with BitDefender Security Service, my firewall will not activate please give me steps to alleviate this problem

  • neglador@yahoo.com
    neglador@yahoo.com
    I am receiving the the error message Failed to communicate with BitDefender Security Service, my firewall will not activate please give me steps to alleviate this problem


    As I have not received a Reply or help on the Matter I will restate my problem, I recently used Bit defender 2010 on my Laptop how ever the firewall will not enable so my network monitoring is not functioning correctly. I am using Vista home premium 32 bit I had used Bit Defender 2009 previously and did not have this issue, When I purchased 2010 I uninstalled 2009 and then installed 2010, now however I get the message Failed to communicate with Bit Defender Security, Please tell me what steps I should take to fix this problem

  • wehome
    wehome

    PLEASE HELLLPPP!!!


    Hi, Im new to bitdefender. For some reason (maybe i press wrongly), Bitdefender has block my google chrome and also my windows 7 updates. My browser cannot load any web page, my window updates cannot download any updates. I believe is the firewall setting.


    Now, my bitdefender "firewall" option, i cannot enable as it says " fail to communicate wit security service". It also cannot detect any adapter. I had tried to unistall, re-install for like 3-4 times, but same result. Please help me, as i do not wish to format my pc just because of the bitdefender firewall block my access to the web.


    I believe, enabling the firewall setting,...i can unblock my google chrome. Pleaseeee,...any experts out there,...need some help here!!!!

  • xristopha
    xristopha

    I am also having trouble with Bit Defender 2010. Firewall gives same message as stated elsewhere. I am running Windows 7 Ultimate 32 bit. Have also started having problems with the internet dropping out. This isn't happening on my laptop connected to the same network.Please help. Windows Firewall is deactivated.

  • shaun@encoprecast.com.au
    shaun@encoprecast.com.au

    Having the same problem over here. "failed to communicate with the bitdefender security service"

  • Unknown
    Unknown

    Hello,


    @Frosty: I have created you a ticket and sent you instruction via email at your registered email address you have with us. Your ticket ID is: 201010091002475


    @wehome: Please check your email associated with your forum account for instructions on how to troubleshoot the issue you encounter. Your ticket ID is: 201010091002491


    @xristopha : I have also sent you an email with instructions on how to further troubleshoot the issue you encounter. Please send me back the requested log files. Your ticket ID is: 201010091002532


    Regards,

  • Jayman95
    Jayman95

    Hey all :)


    i´ve got the same problem... it shows an error if i try to change the firewall settings.


    I tried to install the x64 bit version of bitdefender 2011 total security, but that didnt help.


    sry if theres any wrong english ^^ im from germany :)


    Jayman

  • fansi
    fansi

    TY,Alex. My firewall can use now. <img class=" />

  • Unknown
    Unknown

    Hi Jayman,


    Please follow the steps below and send me the generated log file:


    1. Download this file:


    http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe


    2. Locate and open 'Sysdump.exe'


    3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.


    4. The result will be the file called 'SYSDUMP.TAR'


    5. When you have the sysdump.tar please upload it HERE


    6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.


    7. Send me a PM (Private Message) with the download link and one for the topic you started.


    Looking forward to your answer!

  • dldehay
    dldehay


    I've been using BitDefender 2010 with Vista Home with no problem however, I just upgraded to Windows 7 Home Premium from Vista and I can not enable the Firewall. I've gone into setting checked the "Firewall enable" apply and ok but it doesn't work. Here is the message listed on the Firewall section.


    'Failed to communicate with the BitDefender Security service!'


    Also it shows:


    Computer IPs: no networks detected


    Gateways: no gateways set


    Thanks

  • nikki605
    nikki605 ✭

    dldeha - first, welcome to the forum :)


    If you did a true "upgrade" from Vista to Win7 while BDTS 2010 was still installed, that may be the problem. Upgrading the OS may have affected the previous installation of BDTS.


    Unfortunately, I think the quickest solution is to do a complete uninstall and reinstall of BDTS now that you are running Win7. Before uninstalling BDTS, you will have to note down any current settings/options that you have made as these will be lost. Also make sure you have your current license key available.


    Download and run the BD Uninstall Tool from HERE. Follow the on-screen instructions. Be sure to reboot the PC when it notifies you.


    Reinstall BDTS. If you don't still have the original installation file, the links to the various products and versions can be found HERE. You didn't say if your Win7 installation was 32-bit or 64-bit so be sure to select the version of BDTS that matches your OS architecture.


    Actually, this may be a good time to consider upgrading to BDTS 2011. It's a free upgrade that you can read more about HERE. Just make sure that your hardware (CPU speed & memory) meet the minimum requirements. There are links in the topic to the minimum system requirements for each product.


    Post back if you have any more questions,

  • dldehay
    dldehay
    dldeha - first, welcome to the forum :)


    If you did a true "upgrade" from Vista to Win7 while BDTS 2010 was still installed, that may be the problem. Upgrading the OS may have affected the previous installation of BDTS.


    Unfortunately, I think the quickest solution is to do a complete uninstall and reinstall of BDTS now that you are running Win7. Before uninstalling BDTS, you will have to note down any current settings/options that you have made as these will be lost. Also make sure you have your current license key available.


    Download and run the BD Uninstall Tool from HERE. Follow the on-screen instructions. Be sure to reboot the PC when it notifies you.


    Reinstall BDTS. If you don't still have the original installation file, the links to the various products and versions can be found HERE. You didn't say if your Win7 installation was 32-bit or 64-bit so be sure to select the version of BDTS that matches your OS architecture.


    Actually, this may be a good time to consider upgrading to BDTS 2011. It's a free upgrade that you can read more about HERE. Just make sure that your hardware (CPU speed & memory) meet the minimum requirements. There are links in the topic to the minimum system requirements for each product.


    Post back if you have any more questions,


    Thanks I'll check the 2011 if it doesn't meet the requirements, I'll reinstall 2010. And, I will update the forum when completed. Thanks again.

  • nikki605
    nikki605 ✭

    You're welcome. Let us know how it goes and if you need any additional help.


    Actually, I have one very, very old laptop that does not meet the minimum requirements (see my sig) so I am running BDAV 2009 on it.


    Regards,

  • Jayman95
    Jayman95

    I´ve deinstalled Bdts 2011 and installed Bdts 2010 and the problem doesnt exist any more...

  • Mihaela M.
    Mihaela M.

    Hi Jayman95,


    I am glad to know that the issue you had with BitDefender has been solved.


    Thank you.

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