Bitdefender Toolbars Keep Disappearing From Outlook.

crozati
crozati
in Bitdefender 2010 products

Since installing 2010 the usual BitDefender toolbar is behaving erratically in Outlook, i.e. sometimes it is visible, sometimes not. This is very annoying when I receive spam mail that I am unable to tell BitDefender about in the usual way, i.e. Add Spammer. I never know from one day to the next if it will be there! Any ideas please? I am using Outlook 2003, sp3 on XP.

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello crozati,


    For start, next time you encounter the same issue, follow the steps described in this post with the mention that for Outlook 2003, the add-in location, can be opened as described bellow : Open Outlook then click on Tools | Options | Others | Advanced Options | Com Add-Ins .


    If the same issues occurs after following these steps, please follow the next instructions :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .


    Thank you.

  • Starman202
    Starman202
    Hello crozati,


    For start, next time you encounter the same issue, follow the steps described in this post with the mention that for Outlook 2003, the add-in location, can be opened as described bellow : Open Outlook then click on Tools | Options | Others | Advanced Options | Com Add-Ins .


    If the same issues occurs after following these steps, please follow the next instructions :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached . :rolleyes:


    Thank you.


    Hi I have the same problems but the procedure does not work for Outlook 2007 so I have followed the second procedure and posted the file on Sendspace with the download reference http://www.sendspace.com/file/5iijr5 as requested. PS The reply function enclosing the file to you does not work "You are not permiitted to upload this type of file.


    Please advise new procedure.

  • Lionet
    Lionet ✭
    Hi I have the same problems but the procedure does not work for Outlook 2007 so I have followed the second procedure and posted the file on Sendspace with the download reference http://www.sendspace.com/file/5iijr5 as requested. PS The reply function enclosing the file to you does not work "You are not permiitted to upload this type of file.


    Please advise new procedure.


    Hi Michael 202,


    There are other issues on the subject but how precise?


    Outlook and BD Antispam


    Do you have several other toolbars? (yahoo, and so on...) You should suppress them, the less we have, the better...


    Provided that the previous message comes from december 2009, maybe you could have created a new one to get a quicker answer from BD helpline, even if the subject is similar?


    Good search!


    :)


    L.

  • Unknown
    Unknown

    Hi Michael_202,


    I have noticed that you are still using BitDefender Internet Security 2010. Please read the article below and upgrade for FREE to our latest version, BitDefender 2011.


    http://forum.bitdefender.com/index.php?sho...st=0#entry91020


    Last but not least I also noticed that you have installed 'Registry Mechanic' so I would kindly ask you to pay extra attention when running it so you will not remove any BitDefender files or registry entries while BitDefender is installed however I strongly recommend you to run a registry cleaning AFTER you removed the 2010 version.


    Regards,

  • Starman202
    Starman202
    Hi Michael 202,


    There are other issues on the subject but how precise?


    Outlook and BD Antispam


    Do you have several other toolbars? (yahoo, and so on...) You should suppress them, the less we have, the better...


    Provided that the previous message comes from december 2009, maybe you could have created a new one to get a quicker answer from BD helpline, even if the subject is similar?


    Good search!


    :)


    L.


    Hi Lionet, went to the site you mentioned but cound not understand french. Re your questions - I do not have any other toolbars whatsoever. Waiting 3 days now for BD to revert on the file I sent to them.

  • Unknown
    Unknown

    Hi Michael,


    Any news on the issue ? Have you upgraded to 2011 ?

All Time Leaders

Categories

Defenders of the month