Password Protected Files

Hi:


Have been using BD 2010 for about 10 month. (Build 13.0.21.347. Windows XP Home + SP3. Dell Dimension 3100).


I regularly do a deep system scan every 2 weeks and up until 30/10/10 there seemed to be no problems apart from the fact that there are a number of Excel and Word files (approx 50) on my system with password protection (using the standard Microsoft Office password options) which were never reported on the scan logs as being “skipped by BD. I accepted this, but on the last regular scan of 17/11/10 some of these files appeared on the exception list on the log for the first time.


I thought this strange so almost immediately ran another scan which provided a totally “clean” report with no exceptions at all (Scan 1 log below). I then did some work on the machine (NOT using Microsoft Office) and ran the scan again. This time only one of the password protected files was reported as being skipped (scan 2 log below). So I ran the scan yet again and this time there were 2 files reported as being skipped, but the file reported by scan 2 was not one of them (see scan log 3 below). Once more I had not used Office between the scans or accessed the files in any other way.


Can anybody explain what is happening here?


(BTW - I have also scanned the system using CCLeaner, MalwareBytes (latest version) and Microsoft Malicious Software removal Tool. They all report the system as being clean and free from viruses etc).


SCAN 1


BitDefender Log File


Product: BitDefender Antivirus 2010


Version: BitDefender Antivirus Scanner


Scanning task: Deep System Scan


Log date: 17/11/2010 13:11:00


Log path: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\deep_scan\1289999460_1_00.xml


Scan paths: Path 0000: C:\


Scan Level: Scan for viruses: Yes


Scan for adware: Yes


Scan for spyware: Yes


Scan for applications: Yes


Scan for dialers: Yes


Scan for rootkits: Yes


Scan for keyloggers: Yes


Virus Scanning Options: Scan registry keys: Yes


Scan cookies: Yes


Scan boot sectors: Yes


Scan memory processes: Yes


Scan archives: Yes


Scan runtime packers: Yes


Scan e-mails: Yes


Scan all files: Yes


Heuristic Scan: Yes


Scanned extensions: not configured


Excluded extensions: not configured


Target Processing: Default first action for infected objects: None


Default second action for infected objects: None


Default first action for suspect objects : None


Default second action for suspicious objects: None


Default action for hidden objects: None


Default first action for encrypted infected objects: None


Default second action for encrypted infected objects: None


Default first action for encrypted suspicious objects: None


Default second action for encrypted suspicious objects: None


Default action for password-protected objects: Log only


Scan Engines Summary Virus signatures: 6256230


Archive plugins: 44


E-mail plugins: 6


Scan plugins: 14


System plugins: 5


Unpack plugins: 10


Basic Scanned items: 68569


Infected items: 0 (no infected items have been detected)


Suspect items: 0 (no suspected items have been detected)


Hidden items: 0 (no hidden items have been detected during this scan)


Resolved items: 0 (no threats have been detected during this scan)


Unresolved items: 0 (no issues remained unresolved)


Advanced Scan time: 00:02:53


Files per second: 396


Skipped items: 122304


Password-protected items: 0


Over-compressed items: 0


Individual viruses found: 0


Scanned folders: 5334


Scanned boot sectors: 2


Scanned archives: 43


Input-output errors: 0


Scanned processes: 34


Infected processes: 0


Scanned registry keys: 1518


Infected registry keys: 0


Scanned cookies: 152


Infected cookies: 0


SCAN 2


BitDefender Log File


Product: BitDefender Antivirus 2010


Version: BitDefender Antivirus Scanner


Scanning task: Deep System Scan


Log date: 17/11/2010 15:55:26


Log path: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\deep_scan\1290009326_1_00.xml


Scan paths:


Path 0000: C:\


Scan Level:


Scan for viruses: Yes


Scan for adware: Yes


Scan for spyware: Yes


Scan for applications: Yes


Scan for dialers: Yes


Scan for rootkits: Yes


Scan for keyloggers: Yes


Virus Scanning Options:


Scan registry keys: Yes


Scan cookies: Yes


Scan boot sectors: Yes


Scan memory processes: Yes


Scan archives: Yes


Scan runtime packers: Yes


Scan e-mails: Yes


Scan all files: Yes


Heuristic Scan: Yes


Scanned extensions: not configured


Excluded extensions: not configured


Target Processing:


Default first action for infected objects: None


Default second action for infected objects: None


Default first action for suspect objects : None


Default second action for suspicious objects: None


Default action for hidden objects: None


Default first action for encrypted infected objects: None


Default second action for encrypted infected objects: None


Default first action for encrypted suspicious objects: None


Default second action for encrypted suspicious objects: None


Default action for password-protected objects: Log only


Scan Engines Summary


Virus signatures: 6257086


Archive plugins: 44


E-mail plugins: 6


Scan plugins: 14


System plugins: 5


Unpack plugins: 10


Basic


Scanned items: 79717


Infected items: 0 (no infected items have been detected)


Suspect items: 0 (no suspected items have been detected)


Hidden items: 0 (no hidden items have been detected during this scan)


Resolved items: 0 (no threats have been detected during this scan)


Unresolved items: 0 (no issues remained unresolved)


Advanced


Scan time: 00:06:39


Files per second: 199


Skipped items: 105279


Password-protected items: 1


Over-compressed items: 0


Individual viruses found: 0


Scanned folders: 5519


Scanned boot sectors: 2


Scanned archives: 70


Input-output errors: 0


Scanned processes: 61


Infected processes: 0


Scanned registry keys: 1518


Infected registry keys: 0


Scanned cookies: 117


Infected cookies: 0


Not scanned objects:Object Path Reason: Final Status


C:\Documents and Settings\******\My Documents\Personal Data\Finances\Models and other spreadsheets\BUDGET_2002.xls Password-protected Not scanned (file was password-protected)


SCAN 3


BitDefender Log File


Product: BitDefender Antivirus 2010


Version: BitDefender Antivirus Scanner


Scanning task: Deep System Scan


Log date: 17/11/2010 16:04:57


Log path: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\deep_scan\1290009897_1_00.xml


Scan paths:


Path 0000: C:\


Scan Level:


Scan for viruses: Yes


Scan for adware: Yes


Scan for spyware: Yes


Scan for applications: Yes


Scan for dialers: Yes


Scan for rootkits: Yes


Scan for keyloggers: Yes


Virus Scanning Options:


Scan registry keys: Yes


Scan cookies: Yes


Scan boot sectors: Yes


Scan memory processes: Yes


Scan archives: Yes


Scan runtime packers: Yes


Scan e-mails: Yes


Scan all files: Yes


Heuristic Scan: Yes


Scanned extensions: not configured


Excluded extensions: not configured


Target Processing:


Default first action for infected objects: None


Default second action for infected objects: None


Default first action for suspect objects : None


Default second action for suspicious objects: None


Default action for hidden objects: None


Default first action for encrypted infected objects: None


Default second action for encrypted infected objects: None


Default first action for encrypted suspicious objects: None


Default second action for encrypted suspicious objects: None


Default action for password-protected objects: Log only


Scan Engines Summary


Virus signatures: 6257086


Archive plugins: 44


E-mail plugins: 6


Scan plugins: 14


System plugins: 5


Unpack plugins: 10


Basic


Scanned items: 65307


Infected items: 0 (no infected items have been detected)


Suspect items: 0 (no suspected items have been detected)


Hidden items: 0 (no hidden items have been detected during this scan)


Resolved items: 0 (no threats have been detected during this scan)


Unresolved items: 0 (no issues remained unresolved)


Advanced


Scan time: 00:03:19


Files per second: 328


Skipped items: 118087


Password-protected items: 2


Over-compressed items: 0


Individual viruses found: 0


Scanned folders: 5519


Scanned boot sectors: 2


Scanned archives: 52


Input-output errors: 0


Scanned processes: 34


Infected processes: 0


Scanned registry keys: 1518


Infected registry keys: 0


Scanned cookies: 117


Infected cookies: 0


Not scanned objects:Object Path Reason: Final Status


C:\Documents and Settings\******\My Documents\Personal Data\Old stuff\Financials\assets.xls Password-protected Not scanned (file was password-protected)


C:\Documents and Settings\******\My Documents\Personal Data\Finances\Models and other spreadsheets\2007_model.xls Password-protected Not scanned (file was password-protected)

Comments

  • So no answers from Bit Defender?

  • Bump for the second day.


    Poor support from Bit Defender don't you think?

  • Hi AJAYS,


    First I want to apologize for my delay in responding to your post. In order to further investigate the situation, please send me a PM with those 3 files: BUDGET_2002.xls, assets.xls and 2007_model.xls.


    I am waiting for your PM.


    Thank you!

  • Hi AJAYS,


    First I want to apologize for my delay in responding to your post. In order to further investigate the situation, please send me a PM with those 3 files: BUDGET_2002.xls, assets.xls and 2007_model.xls.


    I am waiting for your PM.


    Thank you!


    Email sent to you.

  • Hi AJAYS,


    I sent you a reply. Should you need any further assistance, please do not hesitate to contact us.


    Thank you!