AZ Mountain Geek

Am having a similar problem - same config Win 7 64 bit, Macrium Reflect 7.1 (using Image Guardian), and the latest BD Free. Frequently BD Free doesn't start at boot. This has been happening sporadically for some time - usually a reboot will get BD working, but today it doesn't. If I start BD manually I get the 'System is…

You might want to try renaming the Windows\SoftwareDistribution folder and then running Windows Update again. What this does is effectively delete (hide) all the files from previous attempts to update and gives Windows Update a fresh start. For safety you can create a new restore point before trying this. Here are…

51 minutes ago, Bleb Nevus said: I've restarted since the latest BD update was installed (22.0.17.209), then tried a manual update for good measure. Despite this, the latest Windows Update (KB4056895) failed twice. I'm running Windows 8. What error code does Windows Update return when it fails?

It appears they are working on the issue for supported products: https://www.bitdefender.com/consumer/support/answer/9033/?icid=overlayccom_all_pagesmicrosoft_security_update_01_2018 I don't know if they'll be updating Bitdefender Free at the same time.

/index.php?/profile/212285-major-error/&do=hovercard" data-mentionid="212285" href="<___base_url___>/index.php?/profile/212285-major-error/" rel="">@Major Error : Just checked mine again - the engine''s been updated to 7.74037 and everything is still working. In the past during all these problems, when the shield has…

It looks like the last of these problems - the audio streaming issue - may have been fixed with this afternoons update. This version is working ok for me: Hopefully the next update won't cause the problem to recur.

Are you runnng AdBlock or another ad blocker? YouTube recently made a change that if they try to show you an ad and it's blocked, the video you're trying to watch will only have audio. If you run adblock, try pausing it before trying to view the video and see if that helps - it works for me. 

One last update. After the second automatic update since the reinstall, the problem with the audio stream is occurring again - switch the shield off and the audio immediately starts. I'm done and will be going elsewhere for an anti-virus.

For those who have been following this thread, I received an email from Bitdefender this morning for my ticket. I've followed their instructions and it appears all the problems (including the one with streaming audio) have finally been fixed. Here's the email with instructions: Please accept our apologies for the delayed…

Just to confirm my experience is the same as CGA's. However there's been one change - when I turn Protection Shield off and the audio stream starts playing, I can now turn it back on and the the audio will continue to play instead of eventually stopping like it did with the original problem. If I stop the audio stream and…

@deltaepsilon - You're not alone. It looks like Bitdefender doesn't bother to do regression testing and they reintroduced the audio stream problem with the latest update. I just tested - I'm having the same experience (again) with the streaming radio that was fixed earlier. Other problems such as the 'Empty Response' and…

Hi liva - it sounds like it is related to the problems described in /index.php?/topic/77596-traffic-blocked-lan-and-net/" style="background-color:#ffffff;color:#4588c5;font-size:16px;text-align:left;" title="traffic blocked LAN and NET" rel="">traffic blocked LAN and NET and other threads. An update was released today that…

@FreeGuy - just looked, my last update also shows November 31. Bitdefender must be in a VERY different time zone. While it was humorous at first glance, it may portend future problems with BDs internal logs. Sigh. If anyone from BD Support is following this thread, would you please pass that information on to your…

OK - a complete uninstall of Bitdefender Free and Bitdefender Agent, redownload and reinstall cleared up the problem with the shield switch, and also fixed the problem with the blocked audio stream. So far no new problems. If anyone else still has symptoms of the original problems or the new one with the shield toggle, I'd…

Just tested - I'm now able to access the router with protection on. However, I still can';t access the audio stream, and now turning Bitdefender shield off does not help. I verified the audio stream is accessible from a computer that's not running Bitdefender. When I try turning Bitdeefender back on, I get an error message…

Doesn't seem to be limited to a specific browser - In my case the problems are happening in Chrome w/ Win 8.1. Also happens with Windows explorer locking up when trying to read from another computer via LAN, from NET USE in a batch ******, and from VLC when trying to stream audio. Consider yourself lucky if you found a…

/index.php?/profile/201429-sorin-g/&do=hovercard" data-mentionid="201429" href="<___base_url___>/index.php?/profile/201429-sorin-g/" rel="">@Sorin G.One more piece of information for your developers. When the NET USE statement fails (from a batch ******) I get the following error message: System error 121 has occurred. The…

Just wanted to mention that similar problems are being discussed in multiple threads. We've got a response from a Bitdefender rep (Sorin G) in the one named /index.php?/topic/77596-traffic-blocked-lan-and-net/" style="background-color:#ffffff;color:#4588c5;font-size:16px;text-align:left;" title="traffic blocked LAN and…

@Sorin: Unfortunately the supporttool.exe that comes with Bitdefender Free does not allow getting the information you requested, and does not follow the format of the link you provided. It gives two options: 1. Upgrade to a premium version in order to get support or 2. Submit a feedback ticket through the web form (which I…

@Sorin - looks like I spoke too soon. The problem is now recurring, same as previously described. I get the Chrome message ERR_EMPTY_RESPONSE when trying to access the router, and the audio stream at http://stream.kjzz.org/kjzz_mp3_128.pls won't play online or through VLC until I toggle the Bitdefender protection shield…

@Sorin - thanks for the response. Since you posted, I uninstalled Bitdefender Free and Bitdefender Agent again through Control panel (had to do them separately), rebooted, downloaded the latest installer from your website, and redownloaded/reinstalled. As others have said, that fixed the problem - in the past the problem…

Does anyone from Bitdefender follow these forums? It would be reassuring to get a response that acknowledged the problem and confirmed they were working on it. An ET for the fix would also be helpful. I would be happy to pay for an antivirus if it met certain criteria: Performance, flexibility, effective, and most…

I am having the same problems since the update a few days ago - can not access the other computer on my home LAN, or the router without turning the protection shield off. Also, a previously available online radio station will not play until I turn the shield off. Same with trying to access the audio link through VLC. The…