Comments
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Hi Alex, I've created a ticket on your behalf with ID: 201109081001256. I analyzed the logs and found that McAfee Security Scan (installed with Java) was not removed from your PC. Follow the steps enclosed in my email and let me know if the issue persist or it has been resolved. Best regards, A big thanks for all your…
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Alex - I'd like DanyDan of BD tech support to take a look at your issue. Please follow these steps to generate a set of log files for him to investigate. [how to GENERATE A STANDALONE SUPPORT TOOL LOG] - Save and extract the BitDefender_SupportTool tool to a location of your choice:…
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Okay, so I uninstalled BD using the official tool then restarted. I then reinstalled directly from the BD site (using the download link I was emailed) and entered my key and registration details etc. BD then installed. I was then informed that the program needed updating. I first set BD to request permission before…
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How did you uninstall BD? Did you use the official Uninstall Tool? Which Windows OS, Service Pack & is it 32-bit or 64-bit? Regards, Hi Gary, I clicked the start > All Programs > Bitdefender 2012 > 'Repair or Remove' application to uninstall it. I'm using Wondows 7 Home Premium SP1 64 bit. I didn't know about the Uninstall…
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Since the repair function did not work I completely uninstalled BD and reinstalled it. I then updated it to the most recent version, restarted it and exactly the same issue has occurred 'BitDefender services are not responding' due to VSSERV.exe.
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Just to update, I tried the BD repair process and it freezes at 11%
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Welcome to the forum. There was an issue with all versions of MS Office that has been fixed. The issue is discussed in this topic. If you just installed BD, make sure Auto Update is turned ON and just to make sure, click on the Update now button to perform an immediate update check. Then, reboot the PC. The code you are…
