[resolved]Ms Word Saving Problems
Since I installed BitDefender Total Security 2012 a few days ago I've been having problems saving files with Word 2007. Once a file is initially saved, subsequent saves prompt the 'save as' box as if no previous save had ever been made even though the initial save created a file. Similarly I've tried saving as a .pdf in Word and this results in the error 'This file is in use by another application or user'. Despite this error, the file is saved as a .pdf, but it does not automatically open as it previously did. I'm using Windows 7. Any assistance would be appreciated.
In a separate note, does anyone know how to remove the code automatically added to every web page - it is very annoying and is also creating problems with IE9 compatibility view.
Many thanks,
-Alex
Comments
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Welcome to the forum.
There was an issue with all versions of MS Office that has been fixed. The issue is discussed in this topic. If you just installed BD, make sure Auto Update is turned ON and just to make sure, click on the Update now button to perform an immediate update check. Then, reboot the PC.
The code you are seeing is a result of the Antiphishing Toolbar and is discussed in this topic as well as others. The issue has been escalated to the BD Development team for resolution.
Regards,0 -
Welcome to the forum.
There was an issue with all versions of MS Office that has been fixed. The issue is discussed in this topic. If you just installed BD, make sure Auto Update is turned ON and just to make sure, click on the Update now button to perform an immediate update check. Then, reboot the PC.
The code you are seeing is a result of the Antiphishing Toolbar and is discussed in this topic as well as others. The issue has been escalated to the BD Development team for resolution.
Regards,
Thank you for your response, unfortunately downloading updates have caused an even greater problem. Automatic update was already set to on, but I clicked update anyway as advised and it downloaded just over 60MB of data. The computer then restarted and now BD isn't working. When I enter the control panel the following message appears:
The BitDefender security service (VSSERV.exe) is unavailable... it advised me to restart the computer again which I did.
Unfortunately BD is still not working so I tried to run a system restore to before the update, but Windows displayed an error message saying that restore couldn't be completed, probably due to virus protection software. It advised to turn off the software and retry the restore, but I can't turn off the software.
Please could you tell me what I need to do now?0 -
Just to update, I tried the BD repair process and it freezes at 11%
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Since the repair function did not work I completely uninstalled BD and reinstalled it. I then updated it to the most recent version, restarted it and exactly the same issue has occurred 'BitDefender services are not responding' due to VSSERV.exe.
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How did you uninstall BD? Did you use the official Uninstall Tool?
Which Windows OS, Service Pack & is it 32-bit or 64-bit?
Regards,0 -
How did you uninstall BD? Did you use the official Uninstall Tool?
Which Windows OS, Service Pack & is it 32-bit or 64-bit?
Regards,
Hi Gary,
I clicked the start > All Programs > Bitdefender 2012 > 'Repair or Remove' application to uninstall it. I'm using Wondows 7 Home Premium SP1 64 bit.
I didn't know about the Uninstall tool so will try again. The issue occurrs after the install has updated. I'll report back after trying again.
Alex0 -
Okay, so I uninstalled BD using the official tool then restarted. I then reinstalled directly from the BD site (using the download link I was emailed) and entered my key and registration details etc. BD then installed. I was then informed that the program needed updating. I first set BD to request permission before installing and set 'postpone reboot' to off so I could monitor the update process (I did not set these previously so previously the update was 'silent'). After the update was downloaded I was prompted to install the update, so I clicked okay. Nothing then happened so I left it half an hour and restarted manually. On start up the same error as previously occurred.
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Alex - I'd like DanyDan of BD tech support to take a look at your issue. Please follow these steps to generate a set of log files for him to investigate.
[how to GENERATE A STANDALONE SUPPORT TOOL LOG]
- Save and extract the BitDefender_SupportTool tool to a location of your choice: http://www.bitdefender.com/files/Knowledge...Supporttool.exe
- Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");
- Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
- A file will be created on your desktop (BDSP_*). Upload the file to any of the free file sharing servers below:
- After uploading the file, the file sharing server will display a download link. Copy the download link and paste it in a PM (Private Message) to DanyDan of BD tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.
It may take several days for tech support to analyze the log files and respond depending on their workload, so please be patient.
Regards,0 -
Alex - I'd like DanyDan of BD tech support to take a look at your issue. Please follow these steps to generate a set of log files for him to investigate.
[how to GENERATE A STANDALONE SUPPORT TOOL LOG]
- Save and extract the BitDefender_SupportTool tool to a location of your choice: http://www.bitdefender.com/files/Knowledge...Supporttool.exe
- Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");
- Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
- A file will be created on your desktop (BDSP_*). Upload the file to any of the free file sharing servers below:
- After uploading the file, the file sharing server will display a download link. Copy the download link and paste it in a PM (Private Message) to DanyDan of BD tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.
It may take several days for tech support to analyze the log files and respond depending on their workload, so please be patient.
Regards,
Hi Gary, sorry for the delay, I've been away the past few days. I shall do this now.
Many thanks,
Alex0 -
Hi Alex,
I've created a ticket on your behalf with ID: 201109081001256. I analyzed the logs and found that McAfee Security Scan (installed with Java) was not removed from your PC. Follow the steps enclosed in my email and let me know if the issue persist or it has been resolved.
Best regards,0 -
Hi Alex,
I've created a ticket on your behalf with ID: 201109081001256. I analyzed the logs and found that McAfee Security Scan (installed with Java) was not removed from your PC. Follow the steps enclosed in my email and let me know if the issue persist or it has been resolved.
Best regards,
A big thanks for all your help. I had 'fully' uninstalled McAfee, but it appears some programs were left which I hadn't seen. The issue appears to be resolved. Word also works fine which was the initial issue. All that I look forward to now is this code that currently appears in by browser to be removed.0 -
Hi Alex,
Glad I could help. Case resolved, topic closed. If you have any future queries feel free to create a new topic.
Best regards,0
