Butdefender

Hello, Be calm and take care of yourself. 1. http://www.bitdefender.com/support/what-is...ocess-1116.html 2. http://forum.bitdefender.com/index.php?showtopic=29927 Well my support tool doesn´t work. Try to contact this BD tech supporter here on forum if it doesn´t work: Christian…

Googling: avangate complaints 17,300 hits - This is just a few links ... http://www.scambook.com/company/view/9655/Avangate http://www.bbb.org/greater-san-francisco/b...0104/complaints http://www.ripoffreport.com/reports/directory/avangate http://www.complaintboard.com/avangate-com-l1492.html * Googling: avangate…

Requiring the use of the support tool for every situation just seems like really poor support policy. I can understand it's need as a information gathering tool for technical issues, but for payment/billing issues there is simply no reason for such a tool to be used. And it's rather appalling than a person actually…

In short ... correct. Forgot to write - and the support tool does the same as the web form: reporting with some of the same input fields as in the web form, but with an extra option: recreating an issue that was the cause for the report. Then the tool will gather information and send the report when the issue has been…

If I'm reading your post correctly...they wanted you to download and run a support tool in order to help you with cancelling your auto-renewal/subscription? I can't think of any reason why such a request would ever require more than a single message submitted via a web form. In short ... correct. After the wallet issue -…

Reply to AdrianHA: Good for you being such a perfect human, continue - but I can´t wait until you begin to experience same amount of problems that I have read other customers have - as well as myself. I don´t whine - I do something about it. Something tells me (reading other threads about this and a experiencing a general…

Shouldn't that support article have the link to the Avangate/BD account login where the auto-renewal option is? It seems strange that people are immediately sent to customer support contact forms (that I've seen multiple reports of people having difficulties with cancelling through), instead of a page where auto-renewal…

Hi Nutdefender, Welcome to the Bitdefender forums. If your request to cancel the auto-renewal of the Bitdefender license key hasn't been handled yet, please post your ticket ID to do a follow-up on your case and see what happened on our end. This is the official article regarding the Automatic Renewal:…

Like I said, you need to read first. The email from Avangate, at time of purchase tells you how to set up, access and use the account. Read the answers in this post http://forum.bitdefender.com/index.php?showtopic=55127 - and nice evade of my question (I really can´t respect people only stating the obvious), like this…

I used Kaspersky for many years, and they used to sell via DigitalRiver. The key difference was the transparency in what was going on, and the lack of needing to register additional accounts in order to alter auto-payment settings. The third party account was there, but it was created for me, and it was linked to via the…

Good for you being such a perfect human, continue - but I can´t wait until you begin to experience same amount of problems that I have read other customers have - as well as myself. I don´t whine - I do something about it. Something tells me (reading other threads about this and a experiencing a general lack of services)…

I do consider it extremely shady that there seems to be no link to Avangate's options anywhere on BD's website. Not only seems > there isn´t. I used a massive amount of time yesterday trying to find an option or a link to that autorenewal from BD´s pages, just to be sure and to justify BD´s process if I should have…

Try this link to Avangate to cancel your autorenewal: https://store.bitdefender.com/support/secti...n#actualContent I got it from a poster here on the forum. I have never gotten any help or having my issues resolved from any Bitdefender staff member ! I suspect it being deliberately (almost) impossible (or tough) to find…

Hello, How did you buy your license? If it was via Avangate then you need to contact them, if it was elsewhere then again you need to contact the vendor from where you bought it. https://store.bitdefender.com/support/secti...n#actualContent Thank you - that did the trick. A pity that me and a bunch of other people trusted…

So I had Total security 2014 for a long time, Without any issues. When I installed Total security 2015 is when the problems started. So when I open World of Warcraft, It quickly minimizes and every time I try to open it from the Task bar icon It just minimizes instantly, even though It's open. Next, My addon don't work. I…