CCV

Seriously, people, this is beyond ridiculous! Keep my money, for all I care, but you will never get my business nor any recommendation from me in the future. Not only am I dissatisfied with the product, but, worse yet, I would call your so called customer care as no less than appalling. I want my money back. I doubt that's…

Thanks Sorin G., But that doesn't address my concerns here. First, the problem with scans with Rootkit scan enabled taking so awfully long - even the second time. And, arising from that, the question whether or not rootkits are scanned for during standard scans. 

10 hours ago, Fenderman1 said: Two options ...or vial email https://www.bitdefender.com/support/consumer/ then you can raise a ticket if the other things you try don't work. Well.. It's exactly the email option I'm saying is pitiful, as far as any response I got goes. I'm not the only one, apparently. I have come across…

Thanks, again, Fenderman, How do I attract the attention of, or get in touch with, Tech Support here? Well, yes.. Repair might work, but I think I'd prefer to do a clean reinstall. At least I was, eventually, given a link for the Bitdefender Removal Tool by Customer Support - it's…

I'm using Antivirus Plus 2017 and the Menus pictured appear via the "Manage Scans" link. It's actually the options to Customise scans,.not merely schedule Default scans (as I wrote above) in which case that last menu is not available. I can't tell if default scans include rootkits, but Rootkit scan certainly is not enable…

Thanks Fenderman1. I don't know that Rootkit is included in Full System Scan. It might be, but when I go to schedule a System Scan I find Rootkit scan not enabled by default. Please see attachment. Otherwise, atm., I can't tell what Full System Scan does - all possible options being greyed out. As to your question about…