Rootkit Scan

Thanks Fenderman1.

I don't know that Rootkit is included in Full System Scan. It might be, but when I go to schedule a System Scan I find Rootkit scan not enabled by default. Please see attachment.

Otherwise, atm., I can't tell what Full System Scan does - all possible options being greyed out.

As to your question about rebooting: Possibly I didn't, for the sake of some time consuming Graphics rendering. That uses all available CPU time - shouldn't interfere with anything else. Still, it was 30-something hours first time around. And then, 50 odd hours when set to "Agressive".

Doesn't seem right to me, in any case.

I'm using Antivirus Plus 2017 and the Menus pictured appear via the "Manage Scans" link. It's actually the options to Customise scans,.not merely schedule Default scans (as I wrote above) in which case that last menu is not available. I can't tell if default scans include rootkits, but Rootkit scan certainly is not enable by default in custom tasks.

Something is wrong though. The last scheduled "Quick scan" took about 50 minutes which is much, much longer than I remember it being. Also, I inadvertently scheduled a Full scan at Startup and that is still running 22 hours in. The progress indicator has been stuck on 26% most of that time, but it always was unreliable. Oh, and.. Btw., I have restarted my system in the meantime. Maybe a re-installation of Bitdefender...?

What "Support" I have received by email so far I would rate as pitiful. I was willing to buy Bitdefender based on its comparative detection rate, but the customer care is the worst I have experienced in my life! Good way to put yourselves out of business, people. If it weren't for the fact that I am now about four days too late I would be asking for my money back and going elsewhere. I can't say for sure if the product is satisfactory, but responses to requests for help with problems I've had with it certainly haven't been.

Thanks, again, Fenderman,

How do I attract the attention of, or get in touch with, Tech Support here?

Well, yes.. Repair might work, but I think I'd prefer to do a clean reinstall. At least I was, eventually, given a link for the Bitdefender Removal Tool by Customer Support - it's  http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2017_UninstallTool.exe Despite Bitdefender being supposed be able to uninstall other AV programs, the installer wouldn't respond at all until I removed them myself - including a version of Bitdefender I didn't want. IObit Uninstaller, using its Powerful Scan, does a good job I reckon. Otherwise, in one case, I used the cleanup tool for my previous AV before Bitdefender installer would work.

10 hours ago, Fenderman1 said:

Two options ...or vial email   https://www.bitdefender.com/support/consumer/ then you can raise a ticket if the other things you try don't work.

Well.. It's exactly the email option I'm saying is pitiful, as far as any response I got goes. I'm not the only one, apparently. I have come across serious complaints about customer service on this forum. (the chat option is physically impractical for me)

Sorin G., as it happens, often suggests  bitsy@bitdefender.com as an avenue of contact. Don't know if that would be any help to me atm..

Anyway.. I did a clean reinstall of Bitdefender. Seemed to work ok, except something messed up my internet connection in the process. Did a Repair job on Bitdefender. That fixed the connectivity problem where nothing else I tried did. So, I'm not happy again.

After that tho, Quick Scan took about 50 seconds; System Scan maybe 2 hours (about what I would expect), but I didn't wait to find out for sure because of trying to solve the internet problem.

I don't care how good the product is supposed to be, the lack of customer care tells me this business is not worth dealing with.

Thanks Sorin G.,

But that doesn't address my concerns here. First, the problem with scans with Rootkit scan enabled taking so awfully long - even the second time. And, arising from that, the question whether or not rootkits are scanned for during standard scans.