DBA-WAYNE

One thing I noticed. As I mentioned above, I have Device Scanning turned OFF... BitDefender AntiVirus Pro 2011 (32-bit) still wants to scan my USB drives. I have C: and D: as internal HDD and one external HDD as USB. When BitDefender AntiVirus Pro 2011 (32-bit) does a custom scan, despite my have only C and D drives…

Hello, Follow the steps enclosed in my email reply and let me know if the issue persist. Thank you! I responded to your email. I have had Device Scanning turned OFF... BitDefender AntiVirus Pro 2011 (32-bit) still wants to scan CD/DVD or USB drives. And if I open a BestCrypt encrypted container file, I still get a BSOD and…

Hi, - No, on the hard drive; What is the size of the container you created ? I will conduct some tests later today and send you the results via email. I do believe that with the new info you provided me I will be able to reproduce the issue and find a resolution. Regards, I created container files with a variety of…

Considering the results of the tests we have two choices: - either we run a remote session to gather the logs I need from your PC - as I can't reproduce the issue (tested the software on 4 PCs / different BD products) - at a time and date when you will be available - either you use the FileVault feature within BitDefender…

I have tested the application for about 2 weeks now along with BitDefender and I couldn't reproduce the issue. I used exactly the same things as you: - Windows 7 32-bits; - all my modules are enabled including AVC; I have created the encrypted drive with the following settings: - Container name: Container 1.jbc - Location:…

Hi Wayne, Thank you for your quick and detailed answer. There is a single thing you've missed: the exact version and, if possible, a download link for the software you have issues with so I can start the tests. I have found the following software. Please confirm that is the s/w in question: - BestCrypt Container Encryption…

Hello, First of all I would like the say Thank you for your report. Please try to disable the AVC module within BitDefender -> Antivirus -> Shield -> Advanced Settings and let me know if the issue still persist. Is THIS the software you have issues with ? I have created a ticket with ID: 201102241009739. Please check your…

Hello, @DBA-WAYNE: each time a product update is being launched and installed, you will be asked to restart the PC for changes to take effect. I have explained in few words how BitDefender Update should work: This is indeed the way BitDefender 2011 was designed to automatically check for updates as explained below (just…

The option "Scan for network shares" has been turned off. USB hub off, but autoupdate and message restart computer every 25 minutes. How long? Kind regards, This began after I reimaged my computer - about September 12th. And I traced it to the fact my USB drives were attached when the auto-update launched at start-up. Now,…

Thanks for the feedback, it is taken into consideration and brought to the respective department. I do believe that the issue you encountered could have been resolved by disabling the Scan for network shares into Antvirus -> Custom Level menu. If you need any further assistance please let me know. Kind regards, The option…

Thanks for the additional valuable information. I would definitely run the Supporttool on at least one of your PCs and send the information to DanyDan as outlined in my previous post. Are your Win7 installs 32-bit or 64-bit? Thanks for the quick reply, I am running 32-bit operating system. Yesterday alone, I was prompted…

nikki605, Thank you for your post. To reimage, I deleted and then recreated the partitions (C and D) on the two internal HDD and then installed copies of Windows-7 Professional from my Microsoft Partner Action Pack subscription. I had no issues or errors throughout the reimage process, including during the BitDefender 2011…