Blue Screen Oopening Encrypted Container File

Hello,

First of all I would like the say Thank you for your report. Please try to disable the AVC module within BitDefender -> Antivirus -> Shield -> Advanced Settings and let me know if the issue still persist.

Is THIS the software you have issues with ?

I have created a ticket with ID: 201102241009739. Please check your email and send me the requested log files so I can start the analysis and resolve the compatibility issue between BitDefender and BCWipe.

Looking forward to your answer!

P.S. I can make already a first impression based on the details you provided me with (a detailed nice topic btw ). I believe that the compatibility issue is caused by the bdselfpr.sys driver. I will know more as soon as you will provide me with the requested log files.

I did try disabling the AVC module as you mentioned; PC did blue-screen on opening an encrypted container file.

I received email from the technical support staff. I ran the support tool (3+ hours). And I emailed the zip file to Support.

bcwipe4.exe is not the Jetico application - its BCResident.exe and its interaction with BitDefender AntiVirus Pro 2011.

I hope this helps.

Thank you.

Hi Wayne,

Thank you for your quick and detailed answer. There is a single thing you've missed: the exact version and, if possible, a download link for the software you have issues with so I can start the tests.

I have found the following software. Please confirm that is the s/w in question:

- BestCrypt Container Encryption v.8.20.9 - 13.4 MB | 32/64 bit | Windows 7, Vista, XP, 2008 Server, 2003 Server, 2000, NT

The setup file name is: bcrypt8.exe.

I will finish the tests on the above file this weekend and pass the results to the dev team for a fix to be release, post the info in here and send you an email in response to the ticket you have open with us: ID 201102241009739.

Regards,

I replied to your email answering your questions.

YES - that is the version of BESTCRYPT. It installs a program BCRESIDENT.EXE.

Thank you.

I have tested the application for about 2 weeks now along with BitDefender and I couldn't reproduce the issue. I used exactly the same things as you:

- Windows 7 32-bits;

- all my modules are enabled including AVC;

I have created the encrypted drive with the following settings:

- Container name: Container 1.jbc

- Location: D drive

- Description: none

- Algorithm: AES

- Key Generator: KG-Ghost

- Size: 100 MB / 250MB / 500 MB

I am able to open / close / read all the files in the container without any errors nor BSOD.

I have sent you further instructions via email, in response to your ticket ID: 201102241009739.

Looking forward to your answer!

Thank you for your reply. It is appreciated.

It is surprising to me that you cannot duplicate this? WOW! I can duplicate it on my PC.

And according to Jetico Support, I am not the "only" Jetico client having this issue.

As for settings:

Algorithm: AES

Encryption Mode: CBC

Key-Generator: SHA-256

Key Block Size: 1.3KB

Key Block Status: Header is not encrypted

I have also used this combination:

Algorithm: AES

Encryption Mode: CBC

Key-Generator: KG-Ghost

Key Block Size: 4KB

Key Block Status: Header is not encrypted

Both set of settings trigger the BSOD on my PC.

I hope this helps.

(I replied to you by email, too.)

But what does BitDefender recommend? My taking time & moving the 500-GB of data to new encryption containers?

Considering the results of the tests we have two choices:

- either we run a remote session to gather the logs I need from your PC - as I can't reproduce the issue (tested the software on 4 PCs / different BD products) - at a time and date when you will be available

- either you use the FileVault feature within BitDefender to lock the files you wish to keep/store on your PC as private info and in this case, you don't need the encryption anymore.

However, I would rather go for the first option as that will help me get the info I need to resolve the compatibility issue for any future users that may use the same encryption software.

I have sent you the info via email in response to the ticket ID: 201102241009739.

Looking forward to your decision!

Regards,

Thank you.

I responded to the email.

I am able to duplicate this at-will. There is a problem. Did you try having the encrypted container file on a USB 2.0 external drive?

If you do a remote session, the BSOD will disconnect the remote person, and every BSOD takes ~4-hours to get this PC self-repaired and back functioning. (Windows-7 self-repair has a [Cancel] option but the button is not enabled, leaving [Continue] as the only choice; [Continue] has taken 4-to-6 hours to complete.) I want you to know I am open to this option BUT I cannot take 1/2-day to do this right now. I need my PC for a task I am waist deep in.

Once again, thank you.

Hi,

- No, on the hard drive;

What is the size of the container you created ?

I will conduct some tests later today and send you the results via email.

I do believe that with the new info you provided me I will be able to reproduce the issue and find a resolution.

Regards,

I created container files with a variety of different sizes ranging from 7.5-GB up to 50-GB on a USB drive. None can be opened on the PC (32-bit Windows) w/o BSOD.

The container files are not corrupt. I can disconnect the USB drive from the desktop & connect it to my laptop and open them on my laptop with 64-bit Windows.

On the USB drive (1.5-TB Freeagent Desktop USB), the file Seagate_Manager.Exe (I believe its a driver file) carries a digital signature date of September 25th 2009; file version 16.0.0.328; product version 2.01.0600.

I hope this is helpful.

Hello,

Follow the steps enclosed in my email reply and let me know if the issue persist. Thank you!

I responded to your email.

I have had Device Scanning turned OFF... BitDefender AntiVirus Pro 2011 (32-bit) still wants to scan CD/DVD or USB drives. And if I open a BestCrypt encrypted container file, I still get a BSOD and rapid reboot.

I hope this helps.