DJZen

Giblet i am with you. Everything has been tried.... this hasnt been the first post of this problem. I wonder if they will accept our demand for a refund if we all demand.

wow...I just love how they just figure that if they ignore us it will go away. It has been about 2 months since any tech support have given a reply or any suggestions about how to solve this issue. Has anyone heard from them?

HI Me again. I can see that no one has found a solution to this problem...i am also very disappointed that there hasn't been a true solution to this problem since i posted my 2 cents one months ago on another post. And their solution was also the same....they were working towards the next product to fix it. I really don't…

HI me again. So I did what you asked and everything looked good till yesterday morning when I discovered it was grey again. But this time around i changed a few things. One, i changed my schedule scans to the afternoon now. So it eliminated that as a factor to the problem. Two, ALL programs that could run at night or…

ok i send your a message straight to you with the link attach. please comfirm you have received it

OK well restarting the computer always works so there isn't a problem with getting it back to working status. I only have had this virus scanner for 2 weeks and it has done it to me 5 times. this problem is not a major problem because it hasn't cause problem other then annoying system restarts. So when it is gray. updates…

thats the one

OK so well the thing is, I haven't been able to reproduce the error. It just happens. In the morning I will find the scanner deactivated and gray out. The message says that there was an error and service has been stopped. It is pretty much the same as everyone here has describes. When it happens again i will get a screen…

HI I also have the same problem. It has happen to me 3 times. I assume it is after my virus scanner runs in the morning and it crashes. But now that i see others have the same issue. My computer is Windows 7 ultimate 64 bit. Has anyone gotten an answer yet? Thanks