DSperber · Defender of the month · ✭✭✭

Indeed. After the uninstall/reinstall (from scratch, deleting everything during uninstall) on Z170 the newly installed Bitdefender show 26.0.18.75 dated 6/22. Apparently this earlier date was when it first became available. It must have been applied separately to DFW on 6/24 in the normal course of rollout. In any case, as…

Alexandru, You are correct. The DFW (now red again) machine does have an ABOUT which shows that 26.0.18.75 was applied on 6/23 at 6:33AM. This would explain why the change reflected when I just happened to reboot at around 9AM. In contrast, the Z170 (still gray) machine has an ABOUT which shows it is still 26.0.18.74 which…

Icon remains gray on Z170. Action Center shows problem with "missing anti-virus protection", as I don't have Windows Defender installed instead, which DOES of course work on this machine as an alternative. Also, I've temporarily deactivated Malwarebytes Premium which I've installed temporarily and am also using in lieu of…

Well, very strange. Did you change something? Push out a new product/engine update this morning? I happened to have needed to reboot one of my two Win7 HTPC machines (both with Ceton card inside) today (DFW). Astonishingly, after the reboot the Bitdefender icon remained red!!! It did not go gray! I figured maybe you…

Alexandru, Thank you for confirming that the ticket is with Tier 3. That is comforting. I assure you I'm trying to remain patient. But I cannot help remarking again that this is just where I stood 3 1/2 YEARS AGO, when the very same issue was first reported during the era of Bitdefender 2019. At that time the issue was…

Well, this is now completely unacceptable. I just received ANOTHER ROBOT-GENERATED BOILERPLATE EMAIL on my current still-open ticket 1007470964. This email insults my intelligence by including the following text: "Thank you for your patience please accept my apologies for the frustration that we might have caused. I have…

Still waiting for next step in this problem resolution to occur. I am available for remote connection at any time. Also, as I offered, I can "let you have my PC" for 24/7 remote connection if your developers want to use it as a lab machine in order to perfect any code changes relevant to a machine that contains the…

This topic was discussed (and solved) in my own thread about the very same subject: https://community.bitdefender.com/en/discussion/89179/bd-2020-blocks-windows-10-mobile-hotspot-in-two-different-ways The solution for me was TWO firewall rules that needed to be created: (1) This first rule allowed access to the DHCP…

And one more "giant clue": I first encountered the red->gray icon issue last week, when I happened to have noticed the popup message after the background Bitdefender "updates" had completed on my first Win7 HTPC machine with the Ceton TV Tuner card inside. At that moment, before rebooting, the icon was still red. And after…

Just to reiterate one more time some "giant clues" here. (1) These two machines (both of which are Win7 HTPC machines with Ceton TV tuner cards inside) have had no hardware or software change for the past 3 years. They have both been running Bitdefender normally (i.e. with the red icon) for these past 3 years... until last…

One more thought, to possibly assist your developers find exactly what they changed in the updates pushed out over the past week that are obviously causing this problem (since the exact same Win7 machine with the exact same Ceton card has been running Bitdefender perfectly for the past 3 years... until just last week).…

I have to remark that I don't think you're pursuing the right cause of the problem. I don't think that the issue is that there is more than one network adapter and therefore multiple MAC addresses, which may or may not be "unique" (in the universe) or non-unique (which perhaps confuses Bitdefender Central). I think the…

Well, BAD NEWS I'm afraid. Early this morning I had a remote session with your engineer Tudor C. He used Team Viewer (which I already had installed on my machine, not needing to install it specially for this session), and just arbitrarily changed my own "personal password" to his own. This allowed him to reconnect after…

Still no reply or further contact from Support on my open ticket 1007470964. I am still without Bitdefender protection on both of these Win7 HTPC machines. I am willing to provide any additional diagnostic information you ask me to produce or deliver. If you have a special debug-version of the product which will gather…

NOTE: my five machines on my home LAN are externally seen by an external IP address (returned from WHOAMI) associated with my modem and external IP address assigned by my ISP. And of course eachj machine's Intel network adapter (connecting to the modem and out to the internet through my router) has a unique MAC address.…

Thank you addressing my "rank", thus now allowing me to post images. (1) This is "the symptom". The BD icon begins as red following a reboot, but then goes gray. And when the mouse is hovered over the gray icon the flyout message says "Bitdefender services not responding". This only occurs on my two Win7 HTPC machines…

Well, this is getting unproductive. (1) I did receive an email notifying me of the reply by @Gjoksi advising me that I had been "mentioned" in his post, i.e. in his reply just above. And that reply advised me that either of two admins for the forum could look into my difficulty inserting an image in my posts... which…

@Gjoksi, Thank you. On a related question, is there some reason that my forum userid is unable to insert an "image"? This is not even an external URL link to a picture-hosting site where the image might be. It is simply using the "upload image" button at the bottom of the "leave a comment" composition window (e.g. that I…

@hellfire, I believe the Firewall rule you've coded was first mentioned in another thread here regarding BD blocking gaming on a local area network using XBox. There was some commenting on that thread that this "opening up everything to SVCHOST" is a very dangerous and inappropriate "solution", although it worked. So, just…

SOLVED!!!!!!! I finally got some tech support from BitDefender. They advised me to create one more Firewall rule, this time allowing all apps, all networks, any protocol, both directions, and Advanced -> Custom Remote Address ENABLED: ports 67,68. I don't even know what that means and I never would have dreamed it up on my…

More information derived from experimentation, about the INCOMPATIBILITY of BitDefender 2020 with Windows 10 mobile hotspot functionality. Turns out that even with the three sub-features of "online threat prevention" TURNED OFF (web attack prevention, encrypted web scan, and network threat prevention), my phone's…

Unfortunately, I am now using the new version BitDefender 2020 , Build 25.0.26.89 dated 9/18/2021. So very latest. And Win10 21H1 on my laptop. And I am disappointed to say that even after creating the exact same required Firewall rule which still does allow the connection to be made from the phone, with a 192.168.137.x IP…

Well I have a thread about this very problem, from a few years back. At the time I was using BitDefender Total Security 2019. However I'm now using the 2020 version and the issue and solution was the same as it was back then. What is needed is a Firewall exception for the 192.168.137.1 DHCP server, which is what Win10…

Last week I opened an official support ticket asking about this observation. Again, although this forum apparently does not support posting images or screenshots so I can't show you graphically what I saw, the symptom was that I saw "periodic spikes" on the DUMeter graphical output, every 20 seconds or so. In chasing down…

What happened to the screenshot I attached? I don't see it now. But it was present when I was "composing" the above post. I had pasted the URL for the hosted image. I don't see an official button or "attach" method for posting to this forum. Is there some way I can add an image??

I first reported this back in January 2020. It is now a year later. Nothing has been done. They have brought out a MAJOR PRODUCT UPGRADE this year, going from version 24 to 25. Totally revised main GUI. So clearly they do do development. This is a ridiculous product defect, especially when you have machines that are…

I see. Hadn't ever heard of this site before now. I went to virustotal.com and checked on the FoxitPDF file, FoxitPreviewHost.exe. No other engines had detected it. The link for that one is: I also checked the Quicken file, cefscreenshare.exe. Turns out one engine had detected it: VBA32. The link for this one is: Anyway,…

Thank you for you assistance. But I'm afraid I don't know where to find the items you're asking me to provide to you. Furthermore, the user interface is very much incomprehensible (to me, anyway), for things which really should be very basic and fundamental and intuitive. I have no idea how to look at reports from scans,…

NOTE: just checked to see if there was any new setting in "Scans -> edit" to see if I could force automatic bypass of password-protected files, which is the request I made about 10 months ago and which was responded to back then as "good idea, passed to development". This would avoid my weekly custom system scan sitting…