Davidwf ✭

…. I do apologise for the multiple replies and images that I appear to have sent …….when replying I could not see any images or attachments hence I tried again……and again…….😏

I tried biometrics (was using PIN) and the app lock does intermittently work….but then using facial recognition I get this

at the start of this thread it says Go to Settings and scroll down to Installed Apps; Tap on Bitdefender Security; Tap on Permissions; Make sure that the Display pop-up window permission is enabled; if not, please tap on it and set it to Accept. I do not have that setting…….. edit have changed to biometrics (from PIN) and…

finally managed to upload this error that i see when using applock on my banking app….sometimes it happens, sometimes not….. byt NEVER when applock is not in use

I tried using biometrics (instead of PIN) but the banking app throws up an error saying I am not connected properly….tried uploading a screenshot but it doesnt work!

I changed from PIN to biometrics and the applock does sometimes work but my banking app then throws an error suggesting I am not connected properly…..

at the start of thi thread it says Go to Settings and scroll down to Installed Apps; Tap on Bitdefender Security; Tap on Permissions; Make sure that the Display pop-up window permission is enabled; if not, please tap on it and set it to Accept. I do not have that option

looking at the start of this thread it says Go to Settings and scroll down to Installed Apps; Tap on Bitdefender Security; Tap on Permissions; Make sure that the Display pop-up window permission is enabled; if not, please tap on it and set it to Accept. I do not have the pop up window setting…….could that be why its not…

3.3.245.2448 on phone same on playstore dated 29 Jul 2024

that and the fact that it was working before the update which seemed to break it….

you are kidding right ???? it was an important feature of the app !

same here…. app lock HAD been working fine until recently……initially intermittent now it doesnt work at all on any of our 3 phones…..pretty irritated especially as I have just paid for another year of family devices

Hello,Thank you once again for your patience and understanding regarding this case. I have looked into the case and it seems that the situation is caused by an issue that has already been acknowledged by our development team. We are currently working on a fix that will be done by means of an automatic update and won't…

1009479437

1009479437

Hi, yes it does LOOK like that problem….except that the devices do have their own unique MAC addresses I don’t use VPN and all the VMware virtual adaptors are, and always have been disabled I have already forwarded screenshots showing the MAC addresses of both devices in the last chat It was interesting to note that during…

I had to re-install BD total security on two of my devices after hardware changes…..a PC and a Dell laptop I completely un-installed and re-installed from both the PC and the Dell. I then re-installed using the “install on this device” link in central doing the PC first and it appeared in my devices in central as “PC” with…