Edelia

Another strange thing that is happening now is that my File Zone/Net Zone activity boxes sometimes are not there, and when I check, I find it is unticked, so I tick again, and they re-appear. My systray red icon also is sometimes not there. Sometimes it is! Quite inexplicable.

That is amazing! They are saying that 2010 doesn't work and to install another version. I have done what they said (see post above) and now my icon in the systray has disappeared. I never had an issue with that before. It is all just too much.

I wonder if anyone has been successful in obtaining a refund! I did ask for one some time ago but just got a request for me to do more testing !

Yes, I re-installed - haven't time at the moment to seek out other options,but I will. This is quite ridiculous .....

Well. my icon is now permanently greyed out - from being greyed out when updating to now all the time. So the programme is not working. I have already asked for my money back (3 licences) and the response was to get me to do more trouble shooting which did not produce any startling results as here I am again. I should not…

Well, spent the whole day on the computer yesterday and once again I got the greyed out icon, red crosses in the little boxes and the computer froze for 2-3 minutes. This is after I followed all of Carmen's instructions. I will say that it only happened once instead of several times a day, but once is too much.

Thanks Carmen - have sent you a PM and also re-did the supporttool.exe and have uploaded it to sendspace and sent you the link. Thank you and I hope you can sort out this issue quickly.

It is quite unbelievable: asked for my money back and got the sort of email I have had before asking me to do all sorts of things, run tests, very time consuming, which produced no results at all the last time I did them. Included was the request: 6. Open BitDefender and reproduce the issue a couple of times. Am I supposed…

So I see there is still no solution to these issues. Have been trying to get it sorted for months and have done as others have, followed all BD suggestions, to no avail. I'm still greying out during updates and the computer comes to a halt. Can't put up with this any longer - have written to them asking for my money back.…

Hi vlar No, haven't tried repair. Will give it a go. Have no other anti-spyware stuff at all. Thanks!

Although I have a home network, I do NOT have it enabled in BD. I have the correct settings for Network under Firewall and that works OK but it still does not stop BD getting greyed out and freezing the computer when it is (I assume) updating. I have my updating set for every hour so you can imagine how annoying it is when…

Its the TEMPORARY grey out that annoys me so much! Nothing opens when I try to browse and if I am working on something, it locks up. Why can't it update in the background as other programmes do? I just have to sit and wait - its not good enough.

I've been having this problem for ages - whenever there is an update (I am assuming this is the cause) and the systray icon greys out, my computer comes to a halt. It is just too annoying - I have never had this before with other anti-virus software - I have been using BitDefender for the last few years because of the…

I spoke too soon! BD has started scanning outgoing emails again! Alex, what is going on?

Since the recent update, I have had no problems at all!

The Nit 13.0.3.8 17/12/2009 7.26am 152KB

Thanks Alex - I have done as you said and all seems well. Thank you very much.

I have done this and now I am prompted every time an update is due and have to stop and select Signatures only. This can be very disrupting. Then while the update is happening, everything seems to stop, red crosses and greyed out systray icon. Surely there must be a better way to stop scanning outgoing emails.

Thanks Alex - though I have to say when it happens, it is always for more than a few seconds. Today it is OK. Thank you!

Good morning Alex I have just sent you the screenshot and supporttool report as requested in the email. This morning I had the red crosses when I booted up. Thank you

Thank you Alex - the next time it happens, I will follow your instructions. Last time it happened was just after a computer update. It is fine this morning. Thank you.

Let us know what happens . Hi Alex Thank you so much! Everything is now working again! Kind regards Edelia