Edward49

Hi this problem is now getting me down. One day i get a message from Windows Action Centre saying that Bitdefender is truned off then the next day it is saying there is no problems, so what going on please, Christian i have tried to send you the log file but the file is to large

Hi again I think i spoke to soon i have just checked again and windows action centre is sayinf ditdefender is turned off and bitdefender says its turned off. I have tried to send the support tool to you but the file size is to big, so how do i send it please i have tried the two options in the ling you have sent but i dont…

Hi Christian Thank you for your post. First the steps you have asked me to do are now irrelevant as I have reinstalled a mirror image of my computer made before I had the problem, and my computer is now running ok, but to get it to work I had to lose a few days’ work by reinstalling an old image file.

Hi Christian Thank you for your reply but I feel it does not answer my question. The link you posted was about a similar problem but in your words you said the problem was caused by some remnants from Bitdefender 2011. Another post said to make sure the Window Action Centre is set to a delayed start to avoid a false…

Make sure you have the "Security Center" Service set to a delayed start. If the service starts before BitDefender, you could get a false report from Windows "Action Center". So how do i do that please

Hi guys i have found a solution for this problem, what i did was. Go to the main administrator accound on my computer and open bitdefender window, then go to the parental tab and i saw the second user was visible in the accounts tab and it was set as a (Teenager). then all i did was set this as an a.dult and now it all…

Sorry to double post as i now see this question has already been asked

Hi thanks for the repley but i know little about computers and i dont iknow the answer to your questions, so i quess i will just have to let outlook take care of the spam.

Hi Christian. Please let me explain my situation a little better. First let me tell you I can get Bitdefender to add a Spam folder in the deleted item folder in outlook 2010. I can do this by selecting an email from the inbox in outlook (Highlight it) in outlook, then go to the Bitdefender toolbar in outlook and select the…

Hi Christian Thank you for your advice and i understand what you mean when you say (The issue goes like this: the email client is scanning the email before Bitdefender can do and the action is taken by the email client and not our product). I understand that but when i have placed several email adresses in bitdefender in…

Ps to the above post i have done the same with the test spam email in thunberbird and it is the same as outlook, bitdefender does no mark it as spam I am getting more and more disapointed with bitdefender as the days go by,

Hi Christian In order to test the antispam filter, please use another PC to send an email or a web client. Create a new email with any subject and include in the body the following text: I did as you requested and sent an email from a differant computer with the text…

Hi guys just one more point i have been looking at a bitdefender total security user guide on line and it says. (The first time you run your mail client after you have installed BitDefender, a wizard will appear helping you to configure the Friends list and the Spammers list and to train the Bayesian filter in order to…

H Pineman, Thanks for the reply i think i am doing something wrong, i use outlook 2010 and i have set it up to check my emails on hotmail. I understand what you mean about a spam folder appering in the deleted item when spam arrives, so i added one of my hotmail accounts to the Spammers section in bitdefender then sent an…

Hi i am a new user of bitdefender total security 2012 and i am using outlook 2010, with 4 different email accounts 1 web mail and 3 hotmail accounts. So my question is where does Bitdefender place the Spam messages for each account as i can not see any extra spam folders in outlook, just the default outlook junk mail and…

Hi MarioL yes the problem is now fixed i think, all i did was to update the the program via the update tab, the probelm was still there then bitdefender ask for a reboot that was last night and then this morning the problem has gone. Im just hoping it does not come bacm. Regards

Sorry after posting this problem i see there is a post asking the same questio. I did a search on this topic and had no results. Sorry to double post