On Access Scanning

Edward49
Edward49
in Antivirus

Hi i have just installed Bitdefender total security on my desktop ane all was well but when i installed it on my laptop and i look at the main window there ie a critical issue to fix, but no matter what i do i am unable to fis the issue (On Access Scanning is disabled) when i look at the virus settings i see the custom setting is ticked and i am unable to remove this tick so i carnt see the virus settings to normal.


I have removed bitdefender and then used the clean up tool and reinstalled but i get the same message.


I am running windows 7 64 bit edition the same as my desktop so it carnt be that.


Anybody got any help please


Regards to you all

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Comments

  • Edward49
    Edward49

    Sorry after posting this problem i see there is a post asking the same questio. I did a search on this topic and had no results.


    Sorry to double post

  • marinho
    marinho
    Sorry after posting this problem i see there is a post asking the same questio. I did a search on this topic and had no results.


    Sorry to double post


    Hey, so did your problem get fixed? I have the same problem but I haven't found a solution to it.

  • Edward49
    Edward49

    Hi MarioL yes the problem is now fixed i think, all i did was to update the the program via the update tab, the probelm was still there then bitdefender ask for a reboot that was last night and then this morning the problem has gone.


    Im just hoping it does not come bacm.


    Regards :D

  • rootkit
    rootkit ✭✭✭
    edited December 2011

    Hello guys :)


    I have analyzed those logs and I have a final conclusion: you have .upd files in the installation folder. In the current situation, those files are in pending and they will replace some Bitdefender files with newer versions.


    This can only be done during startup(when Windows is loading).


    We are currently investigating this.


    I can provide you a workaround for the current situation: just restart your machine a few times and the issue should be solved.


    Thank you.

  • rootkit
    rootkit ✭✭✭

    Hello


    A patch was delivered via Automatic Updates. This will solve the current situation after the first restart.


    Thank you very much for your time and Happy Holidays!

  • atook
    atook

    win 7 64 bit


    on access scanning is disabled!!!!


    first tried to update and restart.


    nothing changed!


    then


    tried to reinstall using repair, update and restart.


    still the same problem stays.


    pls help!

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you. Merry Christmas!

  • jorsuss
    jorsuss
    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you. Merry Christmas!


    I am having the same issue. I am unable to enable the on-access scanning. I ran the update but it keeps telling me to restart the computer to finish. I restart and the issue remains. I keep doing the update and restart but not getting anywhere.


    Windows 7 Home Premium. BitDefender Total Security

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to our forums.


    Please follow the steps described here


    http://forum.bitdefender.com/index.php?showtopic=29927


    and send me a log via PM.


    Thank you. Take care.

  • jorsuss
    jorsuss
    Hello :)


    Welcome to our forums.


    Please follow the steps described here


    http://forum.bitdefender.com/index.php?showtopic=29927


    and send me a log via PM.


    Thank you. Take care.


    I tried the tool a few times and the first couple times it did not finish. This morning I tried to run it and it keeps crashing.

  • rootkit
    rootkit ✭✭✭

    Hello


    Could you please run it in Safe Mode?


    Thank you.

  • GreenLiquid
    GreenLiquid

    I've had a similar problem to the above: on-access scanning is disabled and the problem has survived several update/reboots. I ran the support tool and PM'd the support tool log to you.


    Thanks in advance for your assistance!

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to our forums.


    I have looked over the logs and you don't have the latest build available on our servers.


    In the current situation, please repair the product and manually update it after the reboot.


    [How To Repair Bitdefender 2012]


    http://forum.bitdefender.com/index.php?showtopic=31145


    Thank you. Happy New Year!

  • jfl990
    jfl990

    I am having the same problem as well. On Access Scanning is disabled. I have rebooted numerous times and still the same. I have tried to do the "repair", but nothing happens when I click it. I am on Win7 x64 as well.


    If I go to add/remove programs, I only get an option to uninstall BitDefender. If I try, nothing happens. If I try to run set up again, it says it needs to uninstall the current version, I click OK, but nothing happens.


    Looking for help.


    Thanks!

  • GreenLiquid
    GreenLiquid

    I repaired and restarted, then updated and restarted a couple of times, but the issue still isn't fixed. I went ahead and created another Support Tool log and sent it by PM.


    Thanks again!

  • rootkit
    rootkit ✭✭✭

    Hello


    This issue has been solved via Automatic Updates. A patch is delivered after the build update( http://forum.bitdefender.com/index.php?sho...st&p=131129 ). Make sure that you have the latest build installed.


    Thank you.

  • solid
    solid

    The issue has not been solved unfortunately. I have updated and updated and updated the bitdefender internet security 2012 that I have to no avail. I have even done a repair and updated and restarted several times. I have also uninstalled and installed and then updated and restarted. I have read nearly every post on the issue.


    My computer is not protected. The on-access scan has an issue. My guess is that you rebuild the system or release a downloadable patch specifically for this problem cos right now, I'm frustrated out of options.


    My build is 15.0.35.1486.


    My laptop is a windows 7 running on a x64 machine. I'm guessing that might be the common denominator in all the issues listed.


    Please help


    Solid.

  • rootkit
    rootkit ✭✭✭

    Hi solid


    Welcome to our forums.


    In your case, the issue could be generated by the fact that you don't have Service Pack 1 installed on the machine.


    Please check the system requirements here:


    http://www.bitdefender.com/solutions/total...%20Requirements


    Install Service Pack 1, reboot, repair again the product and let me know if that issue is still reproducing.


    http://windows.microsoft.com/installwindows7sp1


    http://forum.bitdefender.com/index.php?showtopic=31145


    Take care.

  • epco@globalnet.co.uk
    epco@globalnet.co.uk

    Good morning Christian,


    This issue is also not fixed for me either - in this case I am running XP Professional with SP 3 so seem to meet all the required system requirements. Like Solid's post on 15th, I have also tried all the suggested ways to remove this problem.


    Regards


    Hi solid


    Welcome to our forums.


    In your case, the issue could be generated by the fact that you don't have Service Pack 1 installed on the machine.


    Please check the system requirements here:


    http://www.bitdefender.com/solutions/total...%20Requirements


    Install Service Pack 1, reboot, repair again the product and let me know if that issue is still reproducing.


    http://windows.microsoft.com/installwindows7sp1


    http://forum.bitdefender.com/index.php?showtopic=31145


    Take care.

  • rootkit
    rootkit ✭✭✭

    Hi Nick :)


    Please follow the steps described here and send me th e generated logs.


    http://forum.bitdefender.com/index.php?sho...st&p=131937


    Thank you.

  • rootkit
    rootkit ✭✭✭

    Hello everyone


    I have a temporary solution for this issue.


    Please follow the steps from below:


    1. Restart in Safe Mode with Networking.


    [How to restart in SAFE MODE With Networking]


    - Restart the computer;


    - Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;


    - Select "SAFE MODE With Networking"


    2. Download and save this patch on your desktop.


    http://www.bitdefender.com/files/Knowledge.../patch_0036.exe


    3. Run it (for Windows Vista/7, right click on it and choose Run as administrator).


    4. Wait for the process to finish.


    5. Restart in Normal Mode.


    Let me know if you still receive that warning message in the main interface.


    Thank you.

  • epco@globalnet.co.uk
    epco@globalnet.co.uk

    Thanks Christian,


    That seems to clear this one!


    Two things:


    After running the patch I needed a couple of restarts before it worked.


    There was a file (desktop.ini) left in folder


    C:\Documents and Settings\All Users\Start Menu\Programs\Startup


    with contents:


    [.ShellClassInfo]


    LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787


    which of course opened in Notepad on subsequent start ups - is that left over from the patch run in safe mode? I just removed it from the Startup folder and all was OK.


    Regards,


    Nick

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you for your feedback.


    For Windows XP, please use the Fixit solution from this KB article:


    http://support.microsoft.com/kb/330132


    For Vista/7 use the manual steps from the same link.


    Thank you.

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