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Renewal activating early?
I bought a subscription renewal, as there is a sale on. However, my new sub states it activates today, rather than when my current sub ends?
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Full System Scan Run At Extremely Slow Speed
I ran Full System Scan yesterday and found that it run at extremely slow speed and after some 3 hours and 40 mins and it scan only 3480 items. Unfortunately my Laptop battery drained and I was unable to complete the scan however.
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What Is Rarsfx
I am trying to scan my computer and I have come across a problem where 21 folders are being skipped. These folders/files are located under: \AppData\Local\Temp\ and they all have very similar names. The majority of them are named RarSFX with a number after the SFX part. My question is this: what are these folders/files and…
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Anti-phishing Disabled
Hi, I recently installed BitDefender Antivirus on my Macbook Pro, and the application is saying anti phishing is disabled. Whenever I click fix or enable, nothing happens. Would really appreciate it if someone could help me to get it enabled. Thanks!
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On-access Scanning Is Disabled, Can't Enable
Main Bitdefender Internet Security 2012 console says: "There are critical issues to fix" View all issues shows 1 issue: On-access scanning is disabled, Status: Not started check the box, click start Status: Failed I have restarted the computer multiple times, this doesn't fix the problem. Windows also reports that…
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Bitdefender Antivirus Plus 2012 Compatibility
I have recently had some issues with malware and have been unable to repair or restore my PC to a designated point. I have therefore attempted to re-install Windows 7. All was going well until entering the activation code. I gave remote access to Microsoft and cutting a long story short, I have been conned by the vendor…
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Vsserv.exe Running Even When System Is Not Idle
I have Autoscan enabled, and I expect vsserv.exe to run only when I am not using the computer, as stated in the documentation. However, this is not happening. It starts running and accessing the hard drive like mad even while I am using the computer. And once it starts, it does not seem to stop for quite a long time until…
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Unauthorized Auto Renewal
I was charged $89.95 without my consent and avangate claims that I authorized auto-renewal. I have seen complaints all over the internet about this problem. I started the refund process about a month ago and the problem has STILL not been resolved. I WANT MY MONEY BACK!!!! My support ticket number is 2014121920580002.…
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Active Virus Control Will Not Stay On
RE: message from Christian... When I click ''Active virus control' to on it will not stay on. I have already sent you the file that you need from the thread I quoted in the message I sent you. Hopefully this is what you mean otherwise just let me know. Thanks
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Emalware Files: How To Defrag Them?
I'm trying to defragment my hard drive but bitdefenders emalware(.427 & .393) files won't move. I guess because they're being used by bitdefender. How to i stop bitdefender from running temporeraly so i can defragment these? Thanks
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On-access Scanning
Hi. Today I have changed from BitDef 2011 Antivirus to Bit Def Antivirus Plus 2012. Installation went OK. My problem 1: On access scanning is disabled. If i click "START", the fix function does not function. All three status alerts are "ON". My problem 2: Active virus control is "OFF" and I can´t change it to "ON". Any…
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Unstoppable
On a number of occasions I have needed to stop a number of bitdefender tasks to free up files which are locked. There appears to be absolutely no way of suspending bitdefender completely except by uninstalling it completely! " /> Maybe I have missed something, but I have found it impossible to get through to their…
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I Lost My Bitfender Cd But I Still Have My License Key. Help?
Ok so i got the Essential Security product that i had installed on my laptop previously with the license key. But recently i formatted my laptop and all the installed programs are gone and i couldnt find the CD that i had, but i still have my license key. So is there any way i could download the product online and put in…
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Disable ****** Insertion On Websites
I've used BD 2011 for a year, and have been happy with it, so I upgraded to 2012 recently when I renewed my license. Unfortunately I have several annoyances concerning to what it does on websites! Sure, I want protection while I'm on the web -- but at the moment I find it way too intrusive. I am a web developer, which…
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Code Integrity
Hi, I'm having many code integrity events in event viewer. The message says "Code Integrity determined that the page hashes of an image file are not valid. The file could be improperly signed without page hashes or corrupt due to unauthorized modification. The invalid hashes could indicate a potential disk device error.…
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Repeated Slow Downs And Lock Ups With Windows 7
I have been having chronic problems with slow downs and lock ups in Windows 7 and Office 2003 programs. I have found no good answers but have discovered if I uninstall Bitdefender (not just Repair), then restart the computer, my problems are gone. Then I can re-install. Things go along OK for a day or two and then, most…
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On-access Scanning Is Disabled...
HI.MY BITDEFENDER INTERNET SECURITY 2013 SAYS THAT ON-ACCESS SCANNING IS DISABLED...WHEN I CLICK START IN THE 'FIX ALL ISSUES' WINDOW THE TASK IS FAILED...AND ALSO ,WINDOWS REPORTS THAT BITDEFENDER IS TURNED OFF.....THESE PROBLEMS ARE IRRITATING ME....PLEASE HELP ME... " />
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On Acces Scan
I always have an alert that states "ON Access Scan Disabled" and whenever I press start it always fail can you plz help me
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Sharing Violation
I have problem with the Excel files , when i am trying to save it in the same file name , I can't due to sharing violation , When i was searching online for this error It shows that to modify the setting in antivirus Could you please guide me to proceed further ........... ---- Vinoth
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On Access Scanning Is Disabled
hi! i couldn't fix a problem ON-ACCESS SCANNING DISABLED. please, if anyone knows the solution help me/
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Vsserv Always Downloading
the vsserv always randomly downloading in backdoor even i close all of the browner and software i also use network traffic software to watch those Internet traffic. though just vsserv running...... if i want to stop the download, i have to restart my pc or disconnect to my Internet what is the solution .... pls help
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Bitdefender Removal Mac
I am running Mac OS X 10.8.4 and have created a separate partition to scan all my attached disk drives and OS X partitions. This means I need to uninstall Bitdefender from one partition. I ran the uninstall tool and all it did was reinstall it. Removed the Bitdefender folder under HD:\Library and the link under…
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Restoring False Positives
Hi How do i restore a false positive that BD thinks is a virus/malware and has deleted?
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Essantials : Removing From Quarantaine
Hello all, Essentials have wrongly moved files to quarantaine. How can I move them back ? The configuration window is very simple and I can't see any way ... Right click on the files doesn't work ... Thanks for your help
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Rootkit Scan Task And Target
If we want to scan for Rootkits only, why we have to add target for scan because Rootkit scan is a system-wide scan? Bitdefender shouldn't ask to add target for Rootkit Scan.
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Active Antivirus Control Won't Turn On
Hello, Today I updated Windows Vista to Windows 7 without formatting HD. Reinstalling BitDefender was required. After reinstalling and completing all the updates, I went to check and adjust all the settings. I now notice that my active anti-virus control is off and can't seem to be switched back on. Every time I click on…
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Security Fis Shows Deleted Files
In my Bitdefender (2.0.1.3591) the security fix keeps giving an alert for 5 files, but those files are permanently deleted from my Mac. This was done by me because I keep on getting an alert. Now the alert is still there, after fixing Bd tells me it is all ok, but still shows me a 'red flag' on the 'security'. Anyone an…
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Stop External Hard Drive
Hi, Since installing Bit Defender Antivirus Plus 2012, I can't seem to stop my external hard drive using the 'Safely Remove Hardware' option in Windows XP. I think the program must be accessing it somehow, and I've tried services.msc to manually stop the program so I can then stop my hard drive and remove it although there…
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License Key Missing... !please Help!urgent
hello sir, i recently bought bitdefender antivirus 2012 plus with 1 year protection for 3 users.I bought it via online shoping(EBAY).My problem is that i could not find installation license key anywhere on the package. It is not on the CD, nor it is on the box,and ia m very sure i got the package like that i mean there is…
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No License Key On The Package
HELLO SIR, I RECENTLY PURCHASED ANTIVIRUS PLUS 2012 WITH 1 YEAR PROTECTION FOR THREE USERS,THROUGH ONLINE SHOPING(EBAY),BUT SADLY I DIDNOT GET THE LICENSE KEY WITH THE PRODUCT.IT MAY BE A PACKAGING FAULT I AM NOT SURE BUT MY QUESTION IS THERE ANYWAY I COULD GET THE KEY AND WHAT PURCHASE DETAILS I HAVE TO SUBMIT ....REGARD