Active Antivirus Control Won't Turn On

Athalas

Hello,

Today I updated Windows Vista to Windows 7 without formatting HD.

Reinstalling BitDefender was required.

After reinstalling and completing all the updates, I went to check and adjust all the settings.

I now notice that my active anti-virus control is off and can't seem to be switched back on.

Every time I click on the "switch"-button, it flickers "on" for a fraction of a second but then turns back "off".

I have no idea what could be reason. Can anybody give me some advice?

I tried turning auto-pilot off, but no improvement.

Most of my settings are "aggressive".

Thank you

rootkit

Hi Athalas

Welcome to our forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you. Happy New Year!

danalcantara

Hello,

Today I updated Windows Vista to Windows 7 without formatting HD.

Reinstalling BitDefender was required.

After reinstalling and completing all the updates, I went to check and adjust all the settings.

I now notice that my active anti-virus control is off and can't seem to be switched back on.

Every time I click on the "switch"-button, it flickers "on" for a fraction of a second but then turns back "off".

I have no idea what could be reason. Can anybody give me some advice?

I tried turning auto-pilot off, but no improvement.

Most of my settings are "aggressive".

Thank you

It also happened to me but a REBOOT solved this issue.

rootkit

Hi Dan

You can send me some logs too.

I will analyze them and get back to you.

Have a nice day.

alucard84

can't start my active virus protection!sending logs.

Georgia

Hello alucard84 and welcome to the Bitdefender forum!

This topic is related to Bitdefender 2012 products. If you are still using Bitdefender 2012, please upgrade for free to v.2013 by following the steps from this KB article:

http://www.bitdefender.com/support/how-to-...r-2013-711.html

Let me know how it goes, thank you!