On-access Scanning
Hi. Today I have changed from BitDef 2011 Antivirus to Bit Def Antivirus Plus 2012.
Installation went OK.
My problem 1: On access scanning is disabled. If i click "START", the fix function does not function. All three status alerts are "ON".
My problem 2: Active virus control is "OFF" and I can´t change it to "ON".
Any ideas?
Best regards,
Gunnar
Comments
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Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
I'm having the same problem with the addition of the firewall not staying on. I sent in my log files, screen shots, and a detailed description of the problem. The fixes suggested didn't fix the problem and it was suggested that if they didn't, I should wait about a week and try again.
Is this issue occuring with many other users? Is the tech team working to resolve it?
Thanks0 -
Hello
Welcome to the forum!
Please provide me your ticket ID and will investigate your case.
Take care.0 -
Ticket ID:201204251026868
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Hi
In about 5 minutes I will send you an email with further instructions.
Take care.0 -
On Access Scanning Is Disabled issue,
Hi Christian
I have uploaded the file generated from support tool at - http://www.sendspace.com/file/nz0hfn
Please go through it and provide me the solution to enable the On Access Scanning Is Disabled.
Thanking you,
Best Regards,
Gopinath B0 -
Hi Gopinath
Welcome to the forums!
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0 -
I'm having the same issues. I have Bidefender Windows 8 security. Ever since I updated to windows 8.1 My on-access scan has been reported as disabled even though it is on, but I cant change my settings. My active virus scan is off and I cant turn it back on. When I click on, it immediately switches back to off. When I click autopilot it immediately switches back to user mode.
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Hi Cadet17,
Unfortunately, you happened to post your issue in a 2 year old forum which is no longer receiving forum Tech Support. Please search for or re-submit your topic in the Bitdefender Windows 8 Security forum, where you will you have a better chance for support.
Which in that case, you may be prompted to run a Repair.
Kind regards,
Scott0
