Fida

Hi Michaela, Just to update you here that I have a constantly installing update of Microsoft Kb2446704 (i have tried everything with this update to stop it) and the Deep system scan is starting and then making a crash. I'll follow the link then will tell you the result. Regards, Fida Hi again, I downloaded the patches and…

Hi Fida, In order to fix your situation you need to follow the steps from the following article: http://kb.bitdefender.com/site/KnowledgeBase/article/810 In case the issue reoccurs, please come back here. Thank you! Hi Michaela, Just to update you here that I have a constantly installing update of Microsoft Kb2446704 (i…

Hello, In order to troubleshoot the issue you are encountering we would like you to follow the steps below: 1. Click on Start and then choose My Computer/Computer. 2. Browse to: - for windows XP: C:\Documents and Settings\All Users\Application Data\BitDefender\DTrace - for Windows 7: C:\ProgramData\BitDefender\DTrace 3.…

Hi there, I'm really trying to know where to follow this problem!! It has been under this topic http://forum.bitdefender.com/index.php?showtopic=23002 and now here.Would you please make it into one topic for us sufferers of same symptoms to know where the remedy is??? I have posted in the other topic that the solution…

@Fida: checked the logs you sent me. I also find it normal for you to have a PC slowdown: first of all your PC meets the minimum system requirements and second because you have a second security solution installed on it "Protector Suite 5.4". Uninstall it from Add/Remove Programs in Control Panel then restart the PC. Check…

Same problem here I'll use the steps mentioned and mail you the needed info. Regards, Fida

Hello, I have answered your email. Looking forward for a miracle. regards, Fida Hi Fida, If it's OK with you I would like to further investigate the matter and try to find a resolution for the slowdown you encounter. Check your email address associated with the forum account and send me the requested log files. Looking…

Thanks for the tip but I'm in the middle of so important work that I won't risk and try any kind of a 'fix' that might do like what happened last time. Maybe I'll try it after 2 months when I finish my work on this computer. There is not a consistent way to fix the death star error you get with BD. The best way I have…

Hello DanyDan I have followed your steps and was in a terrible situation for 3 days when after I restarted my internet connection was blocked and I was unable to go ahead with very important work . It was only after the third repair that I had my computer back to normal. This is really a frustrating case. I know you guys…

Hi DanyDan, I'm not getting any error message at all. The antiphishing bar is simply gone from Firefox. I tried to disable it and enable it from the BitDefender settings (expert mode) but nothing seems to restore it. But there is an intersting issue with this: I used to have like 10 times of this "BitDefender services…

Same issue the anti-phishing bar disappeared for being not compatible with Firefox update. NB I updated manually and nothing helped. Fida

So what is the filnal solution for this non stop freezing of the computer and constant grey icon and the unexplained scan bar that appears by itself everytime i start the computer??? you guys sent me a solution by email which i followed and didn't solve anything now what?? Fida

Hello, I have tried to follow all your recommended solutions for the update problem but with no avail ( the paste of live file, the repair, the firewall disable method and the reset of rules!!!!) what to do now?! Also I wanted to ask did you fix the messenger vulnerability issue? I still have it here. Thanks, Fida

hello, This also started here today on my computer. here is the link for the file requested for analysis: http://www.sendspace.com/file/za8k6m Fida Hello 32crewe , We are currently investigating this issue . In order to be able to help you please go to the next location :C:\Program Files\BitDefender\BitDefender 2010 look…

hello, I'm using Win XP Pro (SP3). I don't know why but when I erased my last system restore points yesterday it worked again. Its so strange because these were created I think only 10 days ago after my problem with a taskmanger folder was solved here on the form. So I actually made 3 clearing of the system restore after…

Thanks for the advice, but this is what I did back then. I can't restore my computer to yesterday's date even. All new system Checkpoints aren't working. When you uncheck system restore and reboot doing so removes all restore points. You have to start fresh then and create a new restore point with the virus gone.

So is there any answer?

Hi Alex, I was able to solve the WLmessenger problem yesterday from a messenger support website. I had to clear all the files related to it and make a clean install to make it work but this is really the first time I face such a weird behavior from messenger. I pasted the link to the avis log file but I would like to tell…

Ok then. Thanks again Cris. hope I won't be facing other nightmares in the near future. good luck, Fida

Hi Cris, I have checked under that file i found this: HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Your image file here without a path It has 2 subfiles: One is Name: Debugger/ Type: REG_SZ/ Data: ntsd-d and another: Name: GlobalFlag/ Type: REG_SZ/ Data: 0x000010F0 Fida

Hi Cris, FINALLY. Now I can bring the taskmanager window with ctrl/alt/del and in Run, regedit opens. Thanks very much Cris for all the trouble I caused you guys. I just wanted to ask you about the System Restore. In the beginning of the problem after I deleted the virus manually I made a new system restore point and then…

Hi Cris, I did as you said through the Run>cmd> but I got an error after typing the first command line and clicking enter: Error: too many command-line parameters. Fida

Hi Cris, Sorry I was out of town and just now checked your post. Well at least we now kind of know what is going on. I just want to make sure about something before I start. Regarding this advice: To be sure you don't break anything, write down any information before deleting it, so you can undo the deletion if you need…

Hi Cris, I couldn't find anything missing in gmer.exe. I opened the C:\Windows\System32 I can see the files regdit.exe (cube with flying little smaller cubes) and taskmgr.exe(computer like icon) but both of them when I click them I get the same windows error message Windows can't find 'regedit'.Make sure you typed the file…

Hi again, After following the steps you gave me, now I can see the 'system' file in the gpedit.msc. Thanks for solving this issue. I checked the link you sent me earlier (http://support.microsoft.com/kb/555480) and tried following the steps. I tried their 'gpupdate/force' method but when I typed it a small black window…

Hello Cris, Finally today I tried to do what you asked me to. But before all that I decided to run gmer.exe just to see if it can find anything else 'fishy'. Well it gave me a log file clear of all those kernel errors that were in the previous file. Despite all that I followed your steps and searched for them using gmer,…

Sorry for not being quiet familiar with so many things about these matters. Here is the link : http://www.sendspace.com/file/mbu9vp Fida Upload the Avis log here and post the link here. You are not allowed to attach any type of archive (password-protected or not) on this forum, as they represent a security risk. Cris.

Hello Cris, These are the logs. I hope you will be able to spot the problem. The Avis file obtained I can't upload it I don't know why maybe because its a password protected. Thanks Hello Fida, Please run those 2 tools and post the logs here. I don't have access to the mails you sent so I have no way of knowing what they…

Hi davey, Thanks for your thoughts and advices. I have read about those steps 3 days ago somewhere in the internet and tried to follow them but I was baffled when I opened the gpedit.msc etc and couldn't find under Administrative templates the System folder!! Its then I realized something so bad going on. I'm waiting for…

Hello Chris, I tried yesterday recovering my registry to get a message telling me that windows can't find 'C:\\windows\regedit.exe' and when I clicked ok I got that 'Administrative rights are required to continue this operation'. I have administrative rights over my account in windows. Could this file have been deleted by…