Froggy1

Thank you, Bitdefender. The refund for the Total Security software arrived. I respect that you stand behind your product.

Thank you for the suggestion, but the computer now works just fine, thanks to a savy computer technician. Thank you, Bitdefender, for refunding the purchase price of Total Security. You are to be commended for standing behind your product.

Just received an email from Bitdefender today, saying that they will send a refund. When it is applied to my account, I will post. We post our concerns and issues here; good deeds should receive acknowledgement, too.

Thank you for the suggestion, but the computer now works just fine, thanks to a savy computer technician.

The computer is back from the technician. It turns out that the problem originated from the Bitdefender Update Link itself. It contained something that messed up the registry and forced everything to open in Windows Explorer, which totally hung up the system. Resetting to an early installation point did not help, as the…

Hi Barogue-quest, After weeks of unsuccessfully dealing with issues when trying to download a purchased update to Bitdefender Total Security, I sent my computer to a computer technician. It turns out that the link sent by Bitdefender messed up the registry and totally hung up the computer. He removed Bitdefender, cleaned…

I've given up on trying to install the program and am waiting for the local computer tech to return from his holiday. Very discouraged.

Dear Georgia, I tried to follow the directions in your email to do a Safe Mode boot up. Unfortunately, I could not get past the opening page in Safe Mode because the Explorer's Download window kept popping up, just as it did in the regular mode. My computer is still completely useless, and I am at a loss as to what to do.…

Hrllo, @ Froggy1: I found your Ticket ID 201304201012063 in the system. I will send you an email right away. @ duff : Please check this KB: http://www.bitdefender.com/support/what-to...ows-8-1051.html Let me know if I can be of further assistance.

Minor progress. I was able to confirm the purchase of Bitdefender Total Security 2013 and obtained the Licence Key #. Also, I have a ticket for support. Other than that, the laptop is in limbo and is not usable. Desperately waiting for assistance.

Hello maen, Bitdefender 2013 can not be installed on Windows Server 2008. It is compatible only with Windows 8, Windows 7, Vista and XP. You can use Bitdefender Security for File Servers on that system. I'm using a windows 7 64bit system. When I clicked on the link to download a purchased update from Bitdefender Total…

Hello maen, Bitdefender 2013 can not be installed on Windows Server 2008. It is compatible only with Windows 8, Windows 7, Vista and XP. You can use Bitdefender Security for File Servers on that system. I'm using a windows 7 64bit system. When I clicked on the link to download a purchased update from Bitdefender Total…

I purchased Bitdefender Total Security 2013 today. When I clicked on the link to download the program, my system went crazy. First, the Outlook Explorer icon changed into a Microsoft Office icon. Then, multiple pages labeled "view Downloads Windows Internet Explorer" opened. New pages opened faster than I could close them.…