George R.

Hello James, Our policy is to encourage customer to take advantage of best offer available on the market, either from our online store or legitimate 3rd party vendors. In regards to what @maxpower said, as with any other purchase, you agree to that stores refund policy when making a purchase. Please let me know if you need…

Hello javakit, The automatic renewal option and purchase notifications have been disabled on your subscription. Let me know if I can be of further assistance. Regards, George

Glad to be of help Vamp. Have a nice day! George

Hello grn, As stated in the confirmation email, I have refunded your Bitdefender purchase. Have a nice day! George

Hello Vamp, I updated the wrong purchase information with the correct subscription time and it should be visible in the Bitdefender interface in the following hours. Let me know if I can be of further assistance. Regards, George

Hello ArlanB, I am sorry for the situation you are in, however you need to contact the vendor in order to get the valid license key: https://www.trialpay.com/support/contactus/ Thank you for your understanding. George

I have completed the registration, january 1, but haven't recived the Safe Environment license keys, when I bought BitDefender Internet Security 2012 Liftime edition. Regards, Rasmus Bertelsen Hello Rasmus , Please check you email Inbox for the requested license keys Thanks! George

Hello AngeloGomes, As stated in the confirmation email, I have refunded your Bitdefender purchase. Please let me know if you need any more information.

Hello imgain, One of our sales persons will contact you in the following 24 hours with an offer. Thank you! George

Hello Vamp, Can you please send via P.M the Bitdefender license key? I will then check why it only shows 1 year validity. Thanks! George

Hello ArlanB, Can you please send the Bitdefender license key via P.M and maybe a copy after the purchase invoice? Thanks! George

Hello meet6600, I am sorry for the difficulties you encountered, however the license keys you received show up as valid under our system. We previously replied to your support requests via email, asking for a screenshot of the error message. In order to investigate this issue, please attach a screenshot of the error…

Hello kazzoom, Please note that you did not receive the Safe Enviroment license keys due to the fact that you did not complete the registration process. For further assistance, please send via P.M. a screenshot with the registration window as follows: 1. Open Bitdefender 2. Click on the Complete Registration link from the…

Hello bmcdonald, I am sorry for the experience with our products. Please check your Inbox for the refund confirmation email. Have a nice day! George

Hello Daz, I have unsubscribed your Bitdefender purchases from the Avangate database. Let me know if I can be of further assistance. Regards, George

Hello Debra, Our online payment company - Avangate has acknowledged the request for a refund and they will process the order in the following 24 hours. Please let me know if I can be of further assistance. Regards, George

Hello Rik, In order to manage your Avangate purchases, you need to login at: https://secure.avangate.com/myaccount/ In the automatic renewal emails, there is also a link provided to access the Avangate account. In addition, I traced your subscription and found that there was no automatic renewal option active. I have…

Hello 14k, Please check the Bitdefender EULA agreement. In regards to the data remaining on the servers, as far as support goes, once the account is canceled the data can never be recovered. Regards, George

Hello ex_db_user, I am sorry for closing the previous topic. Please let me know if I can of further assistance. Thanks! George

Hello 14k, I know how inconvenient it is, however individual files can not be deleted. If there are privacy concerns, you can cancel the entire account before your subscription ends or wait for the account to be automatically canceled 30 days after your subscription expires. Regards, George

Hello 14k, The web interface for the Online Backup service in Bitdefender Total Security 2009 -> 2011 versions can be accessed at: http://myaccount.bitdefenderbackup.com/ From here you will be able to manage your files or even permanently cancel your account. Regards, George

Hello smooths, I would first like to mention that 0800-756-2955 is not the phone number for Bitdefender support. Our phone number for the UK is mentioned here. In regards to the encountered issue, you already created an account on 26-11-2011 under the email address you also used to register on the Bitdefender forum. If you…

Hello arsenaloyal, I am sorry, however none of your license keys are eligible for an upgrade. Thank you for your understanding. George

Hello kyros15, Each user will create his own account which is in no way related to your own Bitdefender account or purchase information. Let me know if you have any other questions. Regards, George

Hello Russ, Yes, you can simply download the Bitdefender 2012 version and register with the license key you initially purchased. Regards, George

Salut Gabi, Daca inregistrezi noul cod in programul Bitdefender, cel mai probabil se va adauga automat si perioada de valabilitate anterioara. Daca nu, te rog sa postezi aici si facem modificarile necesare. Numai bine, George

Hello kyros15, The Total Security license key is only valid for the Bitdefender Total Security 2012 product. If you attempt to register Internet Security with such a license key, you will be prompted to upgrade automatically. Let me know if I can be of further assistance.

Hello ex_db_user, I am sorry to tell you that the Safe Environment offer is only available when placing a new order. You did not place a new order, instead the subscription was automatically renewed on December 4th, 2011 through Avangate. If I can be of further assistance, please reply to the email from Bitdefender Support…

201112041004748 and i talked another two times after that and no response Hello kyros15, Please reply to the email message in your Inbox. Thank you for your understanding. George

Hello Kyros15, Can you please give me a ticket ID for this conversation? Thanks! George