George R.

Hello Jorked, You will find the license key in the email that I just sent. Let me know if I can be of further assistance. George

Hello Luke, The automatic renewal option can be canceled during checkout, as shown in the attached screenshots. The contact forms are for canceling the automatic renewal feature after purchase. This can be done by customer service at your request or from the Digital River account at findmyorder.com Let me know if I can be…

Hello Shyle, You will find the new license key and upgrade steps in your Inbox. Regards, George

Hello CitizenEra5ed, I refunded you order and the funds will be available in no more than 5 working days. Regards, George

Hello Varun, Please check your Inbox. The issue should be resolved then Thanks! George

Hello Evan, You can simply create a new account from the Bitdefender interface ( from the upper right corner of the window MyBitdefender -> Account Settings -> Login with another account -> Create a new account) or from the website at: https://my.bitdefender.com/en_us/my/#page=main.create

Hello Koushik, I noticed that you already have a 3year / 3user subscription running under your account. Did you make a new purchase recently? Can you send the new license key(s) via P.M. Thanks! George

Hello George, I will answer your request via email Thanks! George

Hello uragunbaga, I have unsubscribed your purchases from Digital River and Avangate. As for the later matter, please check your e-mail. Regards, George

Hello Paul, I looked into this issue and provided the license key for your purchase via email. Regards, George

Hello Tom, I sent you an email regarding this situation. Regards, George

Hello Towley, I am sorry for this and I have refunded your Bitdefender purchase, as requested. Please let us know whenever we can be of further assistance. Regards, George

Hello spidercarnage2, Can you please give me the Bitdefender license key via PM to check? I am looking forward to hearing from you. Regards, George

Hello shelley2000, I sent the required information via PM. Regards, George

I am glad to see that the issue you have contacted us about has been solved. Have a nice day!

Hello gautd, Please check your Inbox and you will find a new license key to use. Let me know if issue persists. Regards, George

Hello jb2pal, I received your email and I am answering it right now. Regards, George

Hello Charyb, Please note that you will find the new license key and reinstall steps in your email Inbox. Regards, George

Hello thomcats, Please access the invoice sent by Digital River with the "User Return LOD event". You first have to agree with the terms and conditions of the refund before the transaction can be processed. Please note that I just resent the email from Digital River, so please recheck the Inbox. This process is required…

Hello fredsone, As you noticed, the automatic renewal option is not mandatory and can be canceled during the purchase process or later through the online store interface from Digital River. In regards to the backup disc containing the software license key, it was implemented due to customer feedback requesting the license…

Hello babyspicefan, As requested, I have extended the subscription time with 10 days Regards, George

Hello jasward, In regards to the scenario you are referring to, we will make an exception if you contact us before registering the new Bitdefender installation on the new computer and / or O.S. The most convenient solution would be to have the license key replaced by customer service. Regards, George

@thomcats: We already discussed this issue via PM @rollo: I checked your account and the Bitdefender license key already expired and there was no automatic renewal event. Regards, George

Hello thomcats, When you placed the original order for your Total Security 2009 subscription, the automatic renewal option was active. This means that unless you cancel it in the meantime, when the purchased subscription nears to an end, it will be automatically renewed. The automatic renewal option is not mandatory and…

Hello, Please note that you did not create a Bitdefender account. You can create one under the email address used to register on the forum by clicking on Fix Issues. Regards, George

Hello Koushik, I already made the required changes and the subscription time on your Bitdefender should show ~1080days. Regards, George

Hello James, I traced your order and delivered the license key and install kit via email Regards, George

Salut giuliani, Pentru obtinerea licentei de 7 caractere, trebuie completat formularul de la link-ul de jos folosind licenta anterioara si codul de reinoire cumparat prin eMag: http://www.bitdefender.ro/site/Buy/renewal Numai bine, George

Hello Drewie, The automatic renewal option is actually set to trigger on 2012-05-18. Since you are already using the most recent version, would be more convenient to send a link for manual renewal? Regards, George

Hello Sergey, I am glad to see that the issue you have contacted us about has been solved. Have a nice day! George