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Cannot Find Licence Key Email/download Link

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G'day.


I recently bought downloaded and used BDTS 2012.


I suspected it of slowing down my system, (which I later found out to not be the case), so I uninstalled it.


I'm now wanting to reinstall BD.


My issue is that I cannot find the email containing my licence key, nor the download link for the relevant files.


Btw, i cannot see any licence keys in My BD, so this is all making for a very frustrating process.


Is there any way that admin can track down these details, and re-email them to me?


Many thanks in advance.


James

Comments

  • JAGUARS
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    When you re-install or repair your Bitdefender, the registration information is not lost and still stored in registry.


    You can login to "https://my.bitdefender.com/" and check you registration information.

  • Hello James,


    I traced your order and delivered the license key and install kit via email :)


    Regards,


    George