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Deleting My Account, Especially From Avangate

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Dazd
Dazd
in General

Hi guys


I've chosen not to renew my Bitdefender Internet Security 2012 suite a couple of weeks ago due to increased resources usage, slow streaming etc. I turned off the auto renewal but I still keep getting emails saying my subscription has expired blah blah blah. I've disabled the notification emails but I can't find anywhere on the avangate myaccount site to actually delete my account which is stupid considering they're dealing with a security company! How do I delete my account??? I don't want my details with avangate anymore, I'm pretty sure I won't use them again so I should be able to remove my details from their system!


Any help with this is greatly appreciated, happy new year everyone.


Daz

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hi Daz.


    I will talk to one of my colleagues from Customer service and get back to you with an answer.


    Thank you for your time.


    Happy New Year!

  • George R.
    George R.
    edited January 2012
    Options

    Hello Daz,


    I have unsubscribed your Bitdefender purchases from the Avangate database.


    Let me know if I can be of further assistance.


    Regards,


    George

  • uragunbaga
    uragunbaga
    Options
    Hello Daz,


    I have unsubscribed your Bitdefender purchases from the Avangate database.


    Let me know if I can be of further assistance.


    Regards,


    George


    George,


    Hope you can help me on a related issue. When I renewed my subscription to AV, I did the transaction thru paypal at AVANGATE. Now, my Aug 2012 credit card bill is showing a DRI*BITDEFENDER charge for AV Plus 2012. My present version is 2013 with 316 days left on the subscription. I'm being billed twice for the same coverage. The DRI auto-renewal is too quick on the draw. I want it out of my account, and BITDEFENDER owes me a refund, or an extension of my subscription. AVANGATE order ref #12835806 (July 24, 2012). DRI*BITDEFENDER Renewal Order #10771852200 (July 27, 2012).


    Thanks.

  • George R.
    George R.
    Options

    Hello uragunbaga,


    I have unsubscribed your purchases from Digital River and Avangate. As for the later matter, please check your e-mail.


    Regards,


    George

This discussion has been closed.

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