Georgia ✭✭✭

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  • /index.php?/profile/216926-chrisaraman/&do=hovercard" data-mentionid="216926" href="<___base_url___>/index.php?/profile/216926-chrisaraman/" rel="">@ChrisAraman We have just addressed this crash via signature updates of Bitdefender. The dump reports should stop shortly.
  • We are now marking this thread as "fixed" as the Bitdefender wallet functionality was restored on walmart.com Thank you!
  • Hello everyone, Thank you for waiting this out. Because of the nature of this issue, some major changes need to be performed at architecture level. This is why delivering the fix is taking longer that we would all want. Starting with the live build 22.0.15.189 some of you will notice an improvement and in some cases the…
  • Hello everyone, We are still investigating the incompatibility between PIA VPN and Bitdefender 2018. In the meantime, please use the workaround described here to prevent PIA from disconnecting: https://www.privateinternetaccess.com/forum/discussion/18865/run-rubyw-exe-from-fixed-location-with-personal-firewall/ We will…
  • Hello everyone, Please let us know if you notice an improvement with the live build 22.0.12.161 which requires a system reboot. Open Bitdefender and click on Update Now, then restart the computer. Then right click on the Bitdefender icon from the system tray (the area near Windows clock), choose About and look at the…
  • Hello everyone, We have recently released a new Bitdefender build (22.0.12.161) which has a new Advanced Threat Defense driver. Could you please update your Bitdefender program, then restart the PC and post back your results? Should the CPU spikes still occur, make sure this file is updated to version 1.11.125.0:…
  • Hello everyone, The file that contains the fix is DevMgmtService.exe from C:\Program Files\Bitdefender\Bitdefender Device Management. Please right click on this file and select Properties, then go to Details. If the version is below 21.0.25.89, the file was not updated and this is why the issue still occurs on some…
  • Dear all, This bug is fixed in the latest product update released today for Bitdefender 2017. The new build version is 21.0.25.92 and requires a Windows restart. Thank you all for your patience and the effort you put into solving this issue.
  • Thank you all for reporting this situation. Our developers are currently investigating the case. We will post back as soon as we have news.
  • /index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" id="ips_uid_9939_6" rel="">@maseren Indeed, Bitdefender 2015 installs as a 30-day trial since it's not using the Central system for activation; it relies on license keys. I will keep in touch…
  • /index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" id="ips_uid_9939_6" rel="">@maserenThanks for the prompt reply. If it's not too much of a trouble, could you uninstall Bitdefender 2016 as well and install this time Bitdefender 2015? The…
  • /index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" rel="">@maserenI'm sorry to hear about the outcome. Rest assured that this is not the effect of a local infection. It's a software bug.To further look into this matter could you please open…
  • /index.php?/profile/209058-mascooby/&do=hovercard" data-mentionid="209058" href="<___base_url___>/index.php?/profile/209058-mascooby/" rel="">@MAscooby Thank you so much for taking the time to submit the requested dumps. I managed to retrieve all of them. You can now prevent Windows from generating other dumps as follows:…
  • If any of you still encounter the vsserv.exe crash after updating Bitdefender 2017 to the latest version 21.0.25.84 and restarting Windows, please post back the resulted dump obtained with the /index.php?/topic/75792-vsserv-service-keeps-stoppingcrashing/&do=findComment&comment=270826" rel="">above method. Looking forward…
  • /index.php?/profile/209058-mascooby/&do=hovercard" data-mentionid="209058" href="<___base_url___>/index.php?/profile/209058-mascooby/" id="ips_uid_7140_10" rel="">@MAscooby Sorry to hear that the Bitdefender crash persists on your device with the live build 21.0.25.84. To further investigate it please follow the steps…
  • Hello all, Yesterday was released a new build 21.0.25.84 which should fix this type of crash. Could you please follow first the steps below? 1. Bring up Bitdefender and click on Update Now. 2. Wait until the update process completes, then click the notifications (bell) icon from the left side and select the Critical tab.…
  • /index.php?/profile/22428-mmoussa/&do=hovercard" data-mentionid="22428" href="<___base_url___>/index.php?/profile/22428-mmoussa/" rel="">@mmoussa Bring up Bitdefender and click on VIEW MODULES, then click on FIREWALL. Choose the "Adapters" tab and locate the network you're connected to. At "Network Type" select…
  • Hi, Please make the registry adjustment recommended in this Microsoft article (applies to Windows 7 as well): https://support.microsoft.com/kb/922918/ Then restart the computer and check if this message is gone: "Windows could not connect to the System Event Notification Service service. This problem prevents standard…
  • Glad to hear that everything is back to normal, Kmatt. Thank you for your confirmation. We now declare this topic closed.
  • Hello all, This issue is now fixed in the latest version 5.1.19, live for Bitdefender Antivirus for Mac. Bring up Bitdefender and choose Actions on the menu bar > Update Virus Signature > click on Restart Now to finalize the update. Hope you have a nice week ahead!
  • Hi, Unfortunately an ETA is not available yet, but we will post back as soon as the fix is implemented by automatic update of Bitdefender Antivirus for Mac.
  • Hello all, We have identified the cause of the high CPU usage triggered by a recent update of Bitdefender Antivirus for Mac and our developers are currently working on a fix which will be delivered in a future product update. We will update this topic as soon as the fix is released. Also, those of you who contacted us via…
  • Hello all, We have taken in consideration your request and we will address it to our development team for improvement. In the meantime you can also right click on any file/folder/drive you want scanned and select the "Scan files with Bitdefender Antivirus Free" option. Please do not hesitate to contact us at any time to…
  • Hello all, The blue screen reported in this topic was corrected in the latest Bitdefender 2016 build version released today. Please turn back on Block port scans in the network from Bitdefender firewall then click Update on the main interface. Wait until the update process completes, then click the top right menu and…
  • Hello all, The Bitdefender pop-up was fixed server-side. Please sign-in to your Central account from that pop-up, then restart the computer. We apologize for the inconvenience.
  • Hi, We are aware of this issue and our developers are working on a fix. We will notify you here about the fix as soon as it's released via automatic update of Bitdefender 2016.
  • Sorry, but that is just nonsens. The bug with the ghost traffic is cause by the trafficlight module. Try to rename the bdtl.dll in bdtl._dl and the bug is away. The support himself gave me that hint with the trafficlight dll. But the bug was not fixed yet... Hi olli, This is just a workaround which disabled altogether the…
  • Hello, This area of our forums concerns only Bitdefender 2016 products. If you are still using Bitdefender 2015 please upgrade for free to Bitdefender 2016 by following this guideline: http://www.bitdefender.com/support/how-to-upgrade-for-free-from-an-older-version-to-bitdefender-2016-1479.html Should the ghost traffic…
  • Hi Harry, We have reported the URL to our developers to work on a fix. Indeed, Bitdefender wallet does not autosave the online banking credentials on Heartland Bank. The fix will be done by means of automatic update and won't require any additional action from your part. Please rest assured that we will post back to let…
  • Hi spikeles, I have retrieved the data. Please read my last reply sent out yesterday and get back to me via e-mail. We need further details from you. Thank you!
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