GuevaraNL ✭

Hello GuevaraNL, Thank you for your response. The web resource was blocked at that time by the Bitdefender http scan. We have removed the detection as it proved to be a false alert. You should be able to access the site now. If you need further help with this please don't hesitate to post back. I will give it a try…

@GuevaraNL I have checked your ticket. My colleagues pointed that link so you can contact Editions Profil, as you have purchased your Bitdefender license key from them. We do not offer support for these keys. They do. However, since you do not speak French I will try to assist you here. The first thing you would want to do…

GuevaraNL: I never logged into unibet, but given you where able to do it, it is clear that Bitdefender is not blocking that domain. You wrote that some parts in the pages you see after you log in are left blank. Since you mentioned AdBlock, you may try to disable it and quickly verify if that was the reason for your…

I use Adblock as well - as you know I can access that site without problems so it isn't that extension. Don't forget to post here your Support Ticked ID so Georgia can follow it up. Here you got my Ticket-Nr. and the whole conversation ... Assigned ticket number is 2014081210160001 This was their reply .... Dear Jan, Thank…

GuevaraNL: When Bitdefender Support Center receives a URL submission, an automatic email reply is sent with a ticket number. I found no problem accessing unibet.com. However many websites include third party content within their pages, i.e., files originating in a different domain may be included within a visited page.…

Please post back your ticket ID received when contacting Bitdefender support to further investigate the case. Thank you! What you mean by that?

Did you receive any answer at all? You should have at least had an automatic acknowledgement and maybe something to say it was being sent to the virus lab, if not they may not have it and it is worth sending it in again. Yes i got an automatic answer and there has been made a ticket for that ... But still not a solution…

Hiya GuevaraNL, I can access the site without problems and both Virus Total and Bitdefender Traffic Light show it as clear. However if you are having problems please submit the url by following the details in this pinned topic - http://forum.bitdefender.com/index.php?showtopic=50195 Ro. Thanx for your reply. I already did…

Hi, thanx, i will give it a try tonight ... Your suggestion didn't work There is no Switch Desktop button visible to turn back to SafePay. So the problem remains. Can't understand why it don't work with The New Bitdefender where it worked well with Internet Security 2013! Even more i don't understand why they changed this…

Hiya, When you switch to your normal browser or accounting info, if you just minimize or restore down that page the Safepay switch button is still there on your desktop, just click it to reopen. Ro. Hi, thanx, i will give it a try tonight ...